OE6 can't receive Netzero mail

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MarkyT - 12 Sep 2003 13:20 GMT

W98SE. Had no problems until the beginning of September
when the following message started to appear:

"The connection to the server has failed.
Account: 'pop.netzero.com', Server: 'pop.netzero.com',
Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error:
10061, Error Number: 0x800CCC0E"

Have deleted and added account settings, tried receiving
with all other mail accounts disabled, no dice. May have
installed a Windows update, but no other changes. Please
advise.

Thanks.

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PA Bear - 12 Sep 2003 21:01 GMT

See http://support.microsoft.com/?kbid=191687 and/or
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001060516275506

Signature

HTH...Please post back to this thread

~Robear Dyer (aka PA Bear)
MS MVP-Windows (IE/OE)
http://mvp.support.microsoft.com

>> W98SE. Had no problems until the beginning of September
>> when the following message started to appear:
[quoted text clipped - 10 lines]
>>
>> Thanks.

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MarkyT - 13 Sep 2003 01:55 GMT

http://support.microsoft.com/?kbid=191687: discussion
seems to be about Exchange, which I'm not running. Re
netstat -an, my Properties menu for the command prompt
window doesn't contain a tab called "layout," so if the
two items do apppear, I can't see them?

http://service1.symantec.com/SUPPORT/nav.nsf/docid/20010605
16275506: I'm running McAfee Firewall, so this doesn't
directly apply. OE was running fine with the firewall
prior to September 1.

>-----Original Message-----
>See http://support.microsoft.com/?kbid=191687 and/or
[quoted text clipped - 15 lines]
>
>.

Reply to this Message

PA Bear - 13 Sep 2003 02:59 GMT

At the very end of Q191687 it says, "It is also possible to receive this
error message when you have antivirus e-mail protection enabled on your
computer." Disable any email scanning by the McAfee app.

Having the AV app running while installing updates can cause problems.

We've seen some worrying posts in the OE newsgroups recently about problems
with OE after installing recent McAfee updates. Very few MVPs would allow
any McAfee app on their systems, let alone in their houses. Disable all
McAfee apps and see if things improve.

Also try the account(s) in a new Named Identity. McAfee may have damaged
your current one beyond repair.

Signature

~PA Bear

>> http://support.microsoft.com/?kbid=191687: discussion
>> seems to be about Exchange, which I'm not running. Re
[quoted text clipped - 30 lines]
>>>>> installed a Windows update, but no other changes. Please
>>>>> advise.

Reply to this Message

MarkyT - 13 Sep 2003 05:56 GMT

Disabling McAfee had no effect. Uninstalling Firewall did
the trick even with Viruscan still scanning e-mail.

It seems McAfee recently updated the Security Center with
a default to automatically download and install updates.
One of these new updates must have added some incompatible
aspect to Firewall (?).

This, I think, will be my last unhappy experience with
McAfee. What AVP does MVPs recommend?

>-----Original Message-----
>At the very end of Q191687 it says, "It is also possible to receive this
[quoted text clipped - 15 lines]
>>> window doesn't contain a tab called "layout," so if the
>>> two items do apppear, I can't see them?

http://service1.symantec.com/SUPPORT/nav.nsf/docid/20010605

>>> 16275506: I'm running McAfee Firewall, so this doesn't
>>> directly apply. OE was running fine with the firewall
>>> prior to September 1.
>>>
>>>> -----Original Message-----
>>>> See http://support.microsoft.com/?kbid=191687 and/or

http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001060
516275506

>>>> --
>>>> HTH...Please post back to this thread
[quoted text clipped - 18 lines]
>
>.

Reply to this Message

Frank Saunders, MS-MVP - 13 Sep 2003 14:20 GMT

> Disabling McAfee had no effect. Uninstalling Firewall did
> the trick even with Viruscan still scanning e-mail.
[quoted text clipped - 6 lines]
> This, I think, will be my last unhappy experience with
> McAfee. What AVP does MVPs recommend?

AVG
http://www.grisoft.com
It's free.
The main anti-virus still has to be the user.

Signature

Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com

Reply to this Message

MarkyT - 14 Sep 2003 04:59 GMT

Uninstalled McAfee in its entirety, installed AVG and
Sygate Firewall (also freeware!) Looks like all the
programs are cozying up nicely.

Many thanks to you both for your help!

>-----Original Message-----
>> Disabling McAfee had no effect. Uninstalling Firewall did
[quoted text clipped - 12 lines]
>It's free.
>The main anti-virus still has to be the user.

Reply to this Message

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