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Windows Forum / Windows 98 / Performance / February 2004Shut Down Problems
I just installed a new PCI Multimedia Device. It's called the Real Magic Hollywood Plus. It allows me to play DVDs back on my computer screen. After I installed this card, I started to have problems with my computer. When I go to Start, Shut Down, and then click "Shut Down the Computer" and click yes, the computer will not shut down, instead it will restart. I have tried various diagnostic steps, please read them before you respond to this message. 1. I have booted up in Safe Mode, and disabled the card. When I am in safe mode, of course the computer shuts down because of the default settings and such. When I restart the computer in normal mode, everything works fine, and I am able to shut down the computer. Something is probably wrong with the hardware settings, I thought, so here is what I did next. 2. Take note that the card is now re-enabled. I went into device manager, and looked under the resources tab, and to my surprise it was listing "no conflicts." That is not making since, because there has to be a conflict because something is telling the computer to restart instead of shut down. 3. I boot up into Safe Mode, and change some device settings. I changed the interrupt request to 04 instead of 10, and the memory usage settings to something different. Take not that there are no interferences. When I boot up into normal mode, the system will shut down, but the DVD card will not play DVDs as it should. It will play about the first minute of the DVD and then freeze. The computer shuts down as it should in normal mode, but now the DVD card does not work. Take note that I adjusted the settings MANUALLY while in safe mode. 4. I boot up into Safe Mode, and go into the device manager, and check the box that says "Use Automatic Settings." I shut down the computer, and restart it again. Now the DVD card will play DVDs, but I am now back where I started, I cannot shut down the computer, instead it will restart. This is a tough one, it even has our technology department confused. I am about to just give up and live with the problem. Someone please help me. Run msconfig.exe, general tab, advanced button. Mark the "Disable fast shutdown" box because it can cause shutdown to work too fast and a reboot results. If the entry does not exist or if it is already marked, MVP Jim Eshelman has general troubleshooting procedures for W95/98/98SE shutdown problems at http://www.aumha.org/a/shutdown.htm and procedures for W98SE in particular at http://www.aumha.org/a/shtdwnse.htm  SignatureRegards Ron Badour, MS MVP W98 System Tips: http://home.satx.rr.com/badour Knowledge Base Info: http://support.microsoft.com/default.aspx?pr=kbinfo > I just installed a new PCI Multimedia Device. It's called > the Real Magic Hollywood Plus. It allows me to play DVDs [quoted text clipped - 44 lines] > confused. I am about to just give up and live with the > problem. Someone please help me. Sorry, I already tried that, and to no avail. Also, please note that disabling the device makes the system work again. Also note that when I change the settings to manual configuration (Interrupt Request, Memory Usage, etc.) the computer will shut down, but will not play DVDs. Thanks for your quick response. Come back in 24 hours for a followup response. Thank you. >-----Original Message----- >Run msconfig.exe, general tab, advanced button. Mark the "Disable fast [quoted text clipped - 54 lines] > >. Tou said the magic phrase: Also, please > note that disabling the device makes the system work > again. > Sorry, I already tried that, and to no avail. Also, please > note that disabling the device makes the system work [quoted text clipped - 85 lines] > > > >. OK. I know that, but I want to the computer to work whether or not the card is enabled. Do you have any suggestions? >-----Original Message----- >Tou said the magic phrase: [quoted text clipped - 93 lines] > >. I would be talking to the manufacturer. DOesn't sound like a Windows problem. > OK. I know that, but I want to the computer to work > whether or not the card is enabled. Do you have any [quoted text clipped - 123 lines] > > > >. |
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