Missing Troubledhooting files

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Big D - 04 Feb 2005 22:06 GMT

Hi, I have a Gateway essential 433c running 98se. Intel Celeron processor
with 256 MB RAM. I'm having trouble opening my Troubleshooting files. I open
Help, then Troubleshooting, I get the selection box, make my selection and
when I press Next,I get a blank window. Is there any way to fix this
without re-installing Windows?

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glee - 05 Feb 2005 02:58 GMT

They are broken delberately by a Windows Update. There are two different fixes,
depending on the Windows updates you have installed.

The original fix for the older update was this:
First, click Start> Settings> Folder Options> View tab, and click to enable "Show
All Files" and click OK.
Click Start> Find> File or Folders, and search the C:\ drive for a file named
Tshoot.inf...it should be found in the \Windows\Inf folder.
Right-click Tshoot.inf and click Install on the menu that appears.

If the latest cumulative patch for Internet Explorer is installed, there is only a
workaround.
See here:
http://home.comcast.net/~bascon58/98Help.htm
and
http://mvps.org/PracticallyNerded/SoftFixes.htm

Signature

Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm

> Hi, I have a Gateway essential 433c running 98se. Intel Celeron processor
> with 256 MB RAM. I'm having trouble opening my Troubleshooting files. I open
> Help, then Troubleshooting, I get the selection box, make my selection and
> when I press Next,I get a blank window. Is there any way to fix this
> without re-installing Windows?

Reply to this Message

Big D - 05 Feb 2005 07:13 GMT

Thanks Glen, It worked like a charm. Thanks for this and all other helpful
posts in this group. Thanks again, Big D

> They are broken delberately by a Windows Update. There are two different fixes,
> depending on the Windows updates you have installed.
[quoted text clipped - 17 lines]
> > when I press Next,I get a blank window. Is there any way to fix this
> > without re-installing Windows?

Reply to this Message

glee - 06 Feb 2005 05:28 GMT

:-) YW

Signature

Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm

> Thanks Glen, It worked like a charm. Thanks for this and all other helpful
> posts in this group. Thanks again, Big D
[quoted text clipped - 26 lines]
> > > when I press Next,I get a blank window. Is there any way to fix this
> > > without re-installing Windows?

Reply to this Message