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Windows Forum / Windows 98 / Performance / November 2008Dr Watson Reports
With limited RAM at present (64MB's), I'm working hard to keep up with a selection of fault messages and reboots, and in the last few days, Dr Watson is reporting:- "Windows User-interface core component attempted to access memory that does not exist. Module Name: user.exe Description: Windows User-interface core component Version: 4.10.1998 Product: Microsoft(R) Windows(R) Operating System Manufacturer: Microsoft Corporation Application Name: Iexplore.exe Description: Internet Explorer Version: 6.00.2800.1106 Product: Microsoft® Windows® Operating System Manufacturer: Microsoft Corporation" This is mainly with IE but other programmes also bring up same fault. Two points, the IE vers. is shown as 5.6.0.2800 as well as 6.00.2800 (as above) - is it an IE5 or 6? and is the fact that the 'user.exe' (dated 4.10.98.) is in need of an update? Would appreciate any help! Thanks  SignatureDougair If you get rid of Dr Watson then you will be able to see the real error message, and you can search on it in the MS knowledgebase, or in Google. SignatureJeff Richards MS MVP (Windows - Shell/User) > With limited RAM at present (64MB's), I'm working hard to keep up with a > selection of fault messages and reboots, and in the last few days, Dr [quoted text clipped - 24 lines] > Would appreciate any help! > Thanks Jeff, The reason I used the data from Drwatson, was because Microsoft stated in the early days that the lengthy 'data' that is recorded - and there's much more than the brief summary I put, PLUS, the fact that I got, and get, along with the DrW report, a 'Fatal Exception' (or other) message; these tend to differ and depend on program I'm working with at the time - that the 'snapshop' would show up the problem!?! Although I do get problems sometimes right after rebooting, usually, Windows works well for up to 2 hours and then suddenly slows and shows reluctance to act on a 'click', when I know that it's just about to freeze. Sometimes I can save it doing so by Ctrl-Alt-Dlt and removing the working program (or 'not responding') - other times not! It's not a heat problem, the fans are working AND after a 'reboot' the system will work again for up to 2 hours. It has been exacerbated by putting in Norton 2005, because I suspect, the greedy RAM taker, and I believe IE and Norton do clash, but is not the primary reason as it was suddenly rebooting before Norton. It is possible that the sudden reboot is causing damage and loss to files, but when all systems are working, it goes on for some time working well, which, if there was damaged or missing NECCESSARY files, would be unlikely. I am no expert, but am having to learn fast, and I DO use the Knowledge Base, which is excellent, and the Internet to find out what ALL the messages mean. There however must be a common cause at the centre of most of the spread of 'problem messages'. We'll get there, and thanks for your help, but apart from reinstalling Windows - which until I can save much info. I have no intention of doing, any thoughts are appreciated. I have a lot of time for Microsoft design - and the ability of the system to overcome! Thanks, SignatureDougair > If you get rid of Dr Watson then you will be able to see the real error > message, and you can search on it in the MS knowledgebase, or in Google. [quoted text clipped - 26 lines] > > Would appreciate any help! > > Thanks The Dr. Watson dump file and log are for software developers to troubleshoot a problem with a program or a driver. For human beings they are completely useless and they obscure the error message that might allow humans to figure out the problem. Turn off Dr. Watson, then post the actual error message excluding the register data. SignatureRichard G. Harper [MVP Shell/User] rgharper@gmail.com * PLEASE post all messages and replies in the newsgroups * for the benefit of all. Private mail is usually not replied to. * My website, such as it is ... http://rgharper.mvps.org/ * HELP us help YOU ... http://www.dts-l.org/goodpost.htm > Jeff, > [quoted text clipped - 5 lines] > differ and depend on program I'm working with at the time - that the > 'snapshop' would show up the problem!?! Even though there might be a common cause, you can only track it down using a specific error, and for that you need the message without the Dr Watson embellishments. SignatureJeff Richards MS MVP (Windows - Shell/User) > Jeff, > [quoted text clipped - 38 lines] > to > overcome! Drwatson has been stopped - thanks! Sorry for the delay, the computer yesterday (Tues 31st) behaved impeccably until on Shutdown, it rebooted instead of shutting down, twice, but then a normal shutdown. It's still working pretty well today, but after initial start and feeling that something was not quite right, checked and 'CCAPP' (Symantec, and needed for virus protection) shown as 'not responding'. Did a restart, which hung just before Win Shut Dn page, and on initiating manual reboot with a Scandisc check, started with no problems and worked well for 20 minutes. Then, with one page in IE open and in pressing 'delete' button to remove part of an address in 'bar', up came 'Programme has performed an Illegal Operation and will be Shut Down. Details: showed 'IExplore caused an Invalid Page Fault in Module User.Exe @ 001e:0000166c'. Explorer closed and the rest remained normal, and, on reopening Explorer it has continued as if nothing had happened. I said rest remained normal, as sometimes something is removed from 'desktop' and often slow or a freeze takes place. In the last couple of weeks, I haven't recorded the same fault and they range from MSGSRV32 caused a segment not present fault in Module KRNL386.exe @ 001:00001c33, to 'blue screens' and an OE fault, thro' SCANDSKW caused an Invalid Page Fault in Module Kernel32.dll@015f:bff9dba after I ran a 'thorough' SCAN in 'Safe Mode' to see if anything was reported. The report was that the disc was working perfectly and no problems. I suspect, now that the 'Doctor has been relieved of his job, it might be better just to keep recording each 'blip' and see if a common 'theme' shows up, especially as it's not throwing fault messages out every few minutes, as it did for a while. Thanks again for excellent support! SignatureDougair > Even though there might be a common cause, you can only track it down using > a specific error, and for that you need the message without the Dr Watson [quoted text clipped - 41 lines] > > to > > overcome! A common theme that can be quite revealing is no theme at all. That would indicate a hardware problem, of which memory (RAM) would be a good suspect. Before starting any serious trouble shooting, get a good RAM diagnostic and give it a thorough run - at least overnight. Then you can debug the software confident that you're not being led up the garden path by random hardware errors. SignatureJeff Richards MS MVP (Windows - Shell/User) > Drwatson has been stopped - thanks! > [quoted text clipped - 98 lines] >> > to >> > overcome! Yes, thanks, Jeff, I will do that, and get back to this page when I get some results. I had been thinking about adding some more RAM anyway once I know what type I have so will concentrate on that aspect. Thanks again for your advice, Doug J SignatureDougair > A common theme that can be quite revealing is no theme at all. That would > indicate a hardware problem, of which memory (RAM) would be a good suspect. [quoted text clipped - 105 lines] > >> > to > >> > overcome! 4/2/'06 After your suggestion, downloaded 'Microsoft Windows Memory Diagnostic' to run that night, but on 'bootup', the computer brought up the 'details' page but failed to do anything further. In case it was a faulty copy, downloaded to another 'floppy' the Diagnostic, but the same result! So, normal boot to go and look at Knowledge Base for suggestions or suggested diagnostic tools - nothing found, other than the above, so went to the 'aumha.org' site for a safe alternative, and found 'DocMemory v2.2'. The 'normal boot' in fact was into a very unstable computer (due 'floppy' attempt?), with a number of sudden reboots (without 'fault windows') as well as various 'faults', ending with a 'Fatal Exception OE @ 0177:BFF9DBA7' on final shutdown. Because it was late and the computer was so unstable, closed down for the night. Following day, the computer booted and ran perfectly for 8 hours, then a sudden reboot and continued with no problems. The 'floppy' was inserted for DocMemory and booted into the 'index.page'. The 'mixed test program' (burnt-in) was selected and started first loop. It continued thro' night and with some 60 loops - all were a pass! No failures shown. The computer has again booted up normally and is running without problems. One fault has now shown up 4 times in the last three days, it is : IExplore caused an Invalid Page Fault in Module User.Exe @001e:0000166c', but, in the last 36 hours, there has been no sign (other than the one sudden reboot mentioned) of problems. A 'bootlog' made a few days ago, ends 'Terminate= 'User'; Terminate= 'Query Drivers'; End Terminate= Query Drivers'; but I suspect this is another issue, or is there possibly a Driver issue connected? Thanks Again SignatureDougair > Yes, thanks, Jeff, I will do that, and get back to this page when I get some > results. I had been thinking about adding some more RAM anyway once I know [quoted text clipped - 111 lines] > > >> > to > > >> > overcome! Sudden reboots without a fault report suggest hardware, such as power supply, or socket connections somewhere. DocMemory is an adequate memory tester, so I think you've eliminated RAM. However, getting periods of stability and periods of instability also suggests hardware issues. Power supply faults can cause random reboots. For the IE error, check Add-ins, such as browser bars or pop-up blockers (remove them all). Viruses and adware Clear all temporary files and offline data, history, etc. Remove startup items you don't really need. Also, explore here for a variety of useful tips, including installing a replacement browser. http://inetexplorer.mvps.org/ie.html When troubleshooting, always do one thing at a time and test thoroughly before moving on. SignatureJeff Richards MS MVP (Windows - Shell/User) > 4/2/'06 After your suggestion, downloaded 'Microsoft Windows Memory > Diagnostic' to run that night, but on 'bootup', the computer brought up [quoted text clipped - 190 lines] >> > >> > to >> > >> > overcome! Yes, thanks Jeff; I've taken all you say on board and will follow it up! I have qualifications in electrical engineering (from 50 years ago) so am perfectly happy working with the hardware. The fans are inspected and dust/dirt cleaned out, contacts, etc., checked, but will have a more detailed check and see if I can see any intermittent 'snags. Will also get to work on a replacement 'Browser' - so many of the fault messages do have the present ' Browser as one item. Very many thanks for all your advice! Doug J SignatureDougair > Sudden reboots without a fault report suggest hardware, such as power > supply, or socket connections somewhere. [quoted text clipped - 210 lines] > >> > >> > to > >> > >> > overcome! > If you get rid of Dr Watson then you will be able to see the real error > message, and you can search on it in the MS knowledgebase, or in Google. [quoted text clipped - 26 lines] > > Would appreciate any help! > > Thanks |
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