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Windows Forum / Windows 98 / Printing and Faxing / January 2004Printers and USB cables
This is the third time I've posted this msg. Please someone help!! I've contacted Canon and they say its definitely an OS problem. Does anyone have any ideas please? ...... I recently connected a Canon i560 printer to my desktop via USB cable. Operating system is windows 98SE. When trying to print I get the error message: CJMON caused a general protection fault in module user.exe at 0012:00001b1b Registers: EAX=00000001 CS=173f EIP=00001b1b EFLGS=0000246 EBX=00000001 SS=41a7 ESP=0000316a EBP=00003174 ECX=00000000 DS=166f ESI=00021534 FS=0000 EDX=00000000 ES=0000 EDI=000241a7 GS=015f Bytes at CS:EIP 1f 5e5f c9 ca 04 00 56 8b c8 8b 37 0b f6 74 1b Stack Dump f301e5b9 bebecba4 3804b107 75097c2c 10c68315 18cdf5e2 ee8b148b 4910c683 2c381674 10bef674 3cac4e07 bbfa7400 0eb40007 f2eb10cd 96254689 b404468a I also get a msg stating'BJ Background monitor failed to start. Install correct printer driver again. But when I try to uninstall, I get msg BJ printer related file in use. Exit the currently running application then try again. So I have to switch off computer and start again, which allows me to uninstall. I do everything in the right order, (unplugging all connections, closing down other applications, adding software first) then the printer works. But as soon as I switch off then on again, the problem returns!! It is driving me mad. The other fault I've had is invalid page fault in module krnl386.exe at 0001:0000269a. I've gone into system.ini file and put a ; in front of any 386 line as recommended somewhere!! Please help, I cant spend half my life uninstalling and installing the printer each time I switch the computer on!!! thanks Jane If no one answer you try next: 1. If you can try it on other machine with same drivers, if same happen again, then probably it is driver. 2. If you don't have possibilities to try it on other computer, reformat hard disk, all partiotions, then reinstal os, and then install printer, if problem come again, then again probably it is driver problem 3. Try just reinstall windows, but this don't have to mean nothing, maybe it can help, just maybe if you have luck, but under Murphy law, it will not help. Error which you get is almost immpossible to fix, and it is hard to know cause... > This is the third time I've posted this msg. Please > someone help!! I've contacted Canon and they say its [quoted text clipped - 33 lines] > uninstalling and installing the printer each time I switch > the computer on!!! thanks Jane |
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