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Windows Forum / Windows 98 / Printing and Faxing / April 2004

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hp desk jet problems

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Liz - 28 Apr 2004 20:25 GMT
Have 812c model. Cannot print more than once from web
page. after printing once the pc freezes up and have to
shut down and restart. Have the latest driver. printing
from the e-mail screen works ok. does anyone have any
ideas on this. no message appears, pc just stands still.
Thanks
PattyL - 29 Apr 2004 00:11 GMT
See this article:

HOW TO: Troubleshoot Printing Problems in Windows 95, Windows 98, and
Windows Millennium Edition
http://support.microsoft.com/?kbid=128345

Web Page or E-mail Message Does Not Print or Preview Correctly in Internet
Explorer 5.5 and Outlook Express 5.5
http://support.microsoft.com/?kbid=271583

Open Internet Explorer.
From the View menu select Encoding.
If Auto-Select has a checkmark beside it,  click Auto-Select to clear the
checkmark.
Go back to Encoding on the View menu, and click to select Unicode as
encoding language.  When Unicode is selected, you will see a dot next to it.

If this doesn't work, then disable third-party browser extensions in
Internet Explorer.  To do this, click Tools, Internet Options, Advanced.
Under Browsing, click to clear the box next to "Enable third-party browser
extensions."  Close Internet Explorer, then start it up again.

If this doesn't help, then try clean booting.  Something may be loading at
Startup that's causing your problem.

How to Perform Clean-Boot Troubleshooting for Windows 98
http://support.microsoft.com/?kbid=192926

How to Troubleshoot Using the Msconfig Utility with Windows 98
http://support.microsoft.com/?kbid=281965

PattyL

> Have 812c model. Cannot print more than once from web
> page. after printing once the pc freezes up and have to
> shut down and restart. Have the latest driver. printing
> from the e-mail screen works ok. does anyone have any
> ideas on this. no message appears, pc just stands still.
> Thanks
 
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