HELP - printer driver will not install!

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Lars - 26 Apr 2004 23:17 GMT

The other day I got one of those "WINWORD caused a general
protection fault in module HPFWIN13.DLL" messages (i.e. I
could no longer print out any worddocs) so I decided to
uninstall my printer driver using the 'add/delete' feature
in the control panel. For some reason, nothing did
uninstall (but the 'printer' feature was no longer listed
in 'add/delete'), so I started to manually remove all the
corresponding software (folders) I could find and
proceeded to downlown a new driver for my DeskJet712C from
the HP website.

When I tried to re-install it gave me the following
message: "HP Deskjet710C Series software is currently
installed on this PC. To reinstall software you must
first select uninstall, reboot the PC, and then select
reinstall again." Only I can't seem to find any more
hidden leftover componants from the old driver that are
preventing the new one from installing all the way.

Anybody have an idea what I'm doing wrong? Is there a way
to get rid of these pesky leftovers and clean them out?

Any help appreciated.

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PattyL - 27 Apr 2004 05:02 GMT

See the instructions on this page to clean up printer drivers.

http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

PattyL

> The other day I got one of those "WINWORD caused a general
> protection fault in module HPFWIN13.DLL" messages (i.e. I
[quoted text clipped - 19 lines]
>
> Any help appreciated.

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Lars - 27 Apr 2004 10:45 GMT

Patty,

Thanks for the tip. I have actually been to that page
before but had hoped to avoid going into the registry
(plus the page seems to pertain to winxp, not win98). I
just did anyway but the problem is this: when I perform
step 6. and 7., i.e.:
________

open regedit (e.g. click Start, key regedit and press
Enter)

navigate to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\E
nvironments\Windows NT x86\Drivers

under this key, there will be the keys Version-2 and
Version-3 (one or the other of these may be absent - not a
problem)

the sub-keys under these contain the printer driver
configuration information

delete all the sub-keys inside Version-2 and Version-3,
but not these keys themselves
________

I only get
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\E
nvironments\Windows 4.0

There are no "keys Version-2 and Version-3" and thus there
are no "sub-keys inside Version-2 and Version-3" to delete.

Is there a 'clean printer drivers' page for Windows 98?

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Mary Sauer - 27 Apr 2004 12:57 GMT

Maybe helpful to read this article from HP
HP Deskjet 712c printer - Resolving 'Illegal Operation' or 'General Protection Fault
(GPF) Error Messages
http://tinyurl.com/3ew6e

Signature

Mary Sauer MS MVP
http://office.microsoft.com/
http://www.mvps.org/msauer/
news://msnews.microsoft.com

> Patty,
>
[quoted text clipped - 31 lines]
>
> Is there a 'clean printer drivers' page for Windows 98?

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Lars - 27 Apr 2004 19:33 GMT

Thanks, Mary. I actually ended up resolving it by trying
a few things. I'll save that tinyurl.com page for next
time this happens. ;-)

>-----Original Message-----
>Maybe helpful to read this article from HP
[quoted text clipped - 15 lines]
>>
>> navigate to

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\E

>> nvironments\Windows NT x86\Drivers
>>
[quoted text clipped - 10 lines]
>>
>> I only get

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\E

>> nvironments\Windows 4.0
>>
[quoted text clipped - 4 lines]
>
>.

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