HP Photosmart 7960

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Ron Hughes - 27 May 2004 15:52 GMT

After instaling this printer I have a problem in
windows explorer. When I go into it my computer hangs.
If the USB cable is not connected to the computer it
doesn't hang. With the cable connected Ican access
programs and print documents with no problem.

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Ron Hughes - 27 May 2004 16:01 GMT

>-----Original Message-----
> After instaling this printer I have a problem in
[quoted text clipped - 4 lines]
>.
>I should mention I am using Win98SE

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PattyL - 28 May 2004 00:52 GMT

This sounds like it could be an upper memory conflict. See this article:

System Configuration Utility Advanced Troubleshooting Settings
http://support.microsoft.com/?kbid=181966

Select EMM Exclude A000-FFFF. If this fixes the problem, you may be able to
exclude a smaller area of upper memory but this will tell you if an upper
memory conflict is the problem.

PattyL

> After instaling this printer I have a problem in
> windows explorer. When I go into it my computer hangs.
> If the USB cable is not connected to the computer it
> doesn't hang. With the cable connected Ican access
> programs and print documents with no problem.

Reply to this Message