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Windows Forum / Windows 98 / Printing and Faxing / August 2004Print Troubleshooter disappears
When trying to use the print troubleshooter in Win 98 SE I can't get beyond the first menu. When I check the fault list and then click on the 'Next' button, all I get is a blank. Printer problem finally solved by un-installing printer then re-installing printer and driver and turning printer off to clear memory. However troubleshooter still won't go beyond first menu Thanks in anticipation, Jack S Did the troubleshooter ever work? If so, what changed? Was anything added or removed - hardware or software? This article is very helpful in troubleshooting printer problems without using the wizard: HOW TO: Troubleshoot Printing Problems in Windows 95, Windows 98, and Windows Millennium Edition http://support.microsoft.com/?kbid=128345 You did not mention whether or not you were on a network but disappearing printer problem is generally associated with a network or running certain utilities in the background. First, make sure that you have installed the latest driver available from the manufacturer of your printer. If you are on a Novell Network, make sure that you have the latest Netware client for your workstations and that in Network properties, Novell NetWare Client, Protocol Preferences, make sure that the protocol order lists IPX as the first protocol. See these articles from Novell. http://support.novell.com/cgi-bin/search/searchtid.cgi?/10052257.htm http://support.novell.com/cgi-bin/search/searchtid.cgi?/2949178.htm http://support.novell.com/cgi-bin/search/searchtid.cgi?/10013528.htm If you are using Norton AntiVirus, check for updates. See this article from Symantec: Error: "Spool32 error" when printing to a network printer http://tinyurl.com/tey4 If you are using McAfee VirusScan, then see this article from McAfee. Spool32 Errors When Printing After Installing VirusScan on Windows 95, 98 and ME http://ts.mcafeehelp.com/faq.asp?docid=68341&CategoryId=271&chat= If the printer is not a local printer, install the printer as a local printer. Once installed, go to the Printers folder, right-click the printer icon and select Printer Properties. Click the Details tab and click the Add Port button. Click to select Other and then click OK. In the Port Name dialog box, enter the path to the shared Network printer. It will take the form of \\server\SharedPrinterName. Print directly to the printer. In the printers folder, right-click the printer icon and select Printer Properties. Click the Details tab and click the Spool Settings button. Click to select Print directly to the printer. PattyL > When trying to use the print troubleshooter in Win 98 SE I > can't get beyond the first menu. When I check the fault [quoted text clipped - 6 lines] > Thanks in anticipation, > Jack S I'm having exactly the same problem w/ the Print Troubleshooter as Jack S. Sounds like he got his printer working and was able to forget the Troubleshooter. Any ideas on why there's only a blank page after hitting the "next" button or how to correct this? Thanks, Sharon >-----Original Message----- >Did the troubleshooter ever work? If so, what changed? Was anything added [quoted text clipped - 22 lines] > >http://support.novell.com/cgi- bin/search/searchtid.cgi?/2949178.htm >http://support.novell.com/cgi- bin/search/searchtid.cgi?/10013528.htm >If you are using Norton AntiVirus, check for updates. See this article from >Symantec: [quoted text clipped - 36 lines] > >. Count me as another with this problem. > When trying to use the print troubleshooter in Win 98 SE I > can't get beyond the first menu. When I check the fault [quoted text clipped - 6 lines] > Thanks in anticipation, > Jack S Also had same prob (Troubleshooter used to work). Unfortunately my printing probs not solved w/re-installing drivers. Just posted separate message on that. Was there any resolution to Troubleshooter issue? Not sure if related to my printing prob... >-----Original Message----- >When trying to use the print troubleshooter in Win 98 SE I [quoted text clipped - 8 lines] >Jack S >. |
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