printer disappears from printer list

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tvang - 26 Aug 2004 22:46 GMT

Printer disappears from the printers list when the
spool32 error occurs. I checked Microsoft articles
191949 and 128345, performed the trouble shooting steps
but didn't fix the problem. I also had a fresh load of
Win98SE and it does the same. Not sure what's causing
this. Any help would be appreciated.

Another question is that, are c:\windows\spool\printers;
*.spl files indicate where the problem is coming from?

Thanks,

Tvang

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PattyL - 27 Aug 2004 04:18 GMT

If you are using Norton AntiVirus, check for updates. See this article from
Symantec:

Error: "Spool32 error" when printing to a network printer
http://tinyurl.com/tey4

If you are using McAfee VirusScan, then see this article from McAfee.

Spool32 Errors When Printing After Installing VirusScan on Windows 95, 98
and ME
http://ts.mcafeehelp.com/faq.asp?docid=68341&CategoryId=271&chat=

If the printer is not a local printer, install the printer as a local
printer. Once installed, go to the Printers folder, right-click the printer
icon and select Printer Properties. Click the Details tab and click the Add
Port button. Click to select Other and then click OK. In the Port Name
dialog box, enter the path to the shared Network printer. It will take the
form of \\server\SharedPrinterName.

Print directly to the printer. In the printers folder, right-click the
printer icon and select Printer Properties. Click the Details tab and click
the Spool Settings button. Click to select Print directly to the printer.

PattyL

> Printer disappears from the printers list when the
> spool32 error occurs. I checked Microsoft articles
[quoted text clipped - 9 lines]
>
> Tvang

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