HPFTBX12 caused a general protection fault error

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Jill - 21 Sep 2004 12:35 GMT

I have an HP 882c printer and recently began experiencing
the following error when trying to print:

HPFTBX12 caused a general protection fault
in module HPFTBX12.EXE at 001f:00000939.
Registers:
EAX=c0030001 CS=58b7 EIP=00000939 EFLGS=00000202
EBX=00030000 SS=6f07 ESP=0000716c EBP=000071ba
ECX=00030081 DS=6f07 ESI=00031a1a FS=57c7
EDX=817e6f07 ES=0000 EDI=000071aa GS=0000
Bytes at CS:EIP:
26 ff 5f 58 89 46 fc 89 56 fe 9a 9c 07 d7 6f bf
Stack dump:
00000000 6f077280 00810000 00000bc8 00000000 00000000
08a70000 716858b7 1a1a71ba 6f0771aa 6f070bc8 00000000
00000000 00000000 00000000 0bc80000

Recent changes to my set-up include installing MS's .NET
Framework and Cookie Crusher v. 3.2, Build: 6 / Revision:
17, which requires the .NET Framework.

A close/ignore dialog box appears and hitting ignore
allows me to continue printing, however I eventually
noticed that I was not able to access any of the toolbox
services (such as align print cartridges, print test page,
etc.).

I tried uninstalling and reinstalling the printer, as well
as adding a generic printer driver without success. I went
to HP's site but they didn't have any information
specifically related to this error, just some general
suggestions if you were getting general protection fault
errors.

I am running under the Windows 98 OS.

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Jill Lanier - 25 Sep 2004 21:42 GMT

I was able to solve the problem.

Apparently it was the result of installing a program from Citi Cards,
that generates temporary credit card numbers for use on the internet.
One of the suggestions at the HP site, was to edit Windows settings to
disable the programs that "Load at startup" settings. I cleared all
of them, and found that I did not get the error when I tried to access
the HP Toolbox features. I than enabled them all again, except the
CITI software, which I don't really need to load into memory at
start-up, and am now the problem seems to have gone away.

--
Jill

> I have an HP 882c printer and recently began experiencing
> the following error when trying to print:
[quoted text clipped - 31 lines]
>
> I am running under the Windows 98 OS.

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Marty - 09 Dec 2004 19:59 GMT

Solved the same problem same way per your solution. Thanks.

FYI I found that the program used by Discover Card, apparently the same
one, doesn't cause that problem.

Marty

> I was able to solve the problem.
>
[quoted text clipped - 45 lines]
> >
> > I am running under the Windows 98 OS.

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