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Windows Forum / Windows 98 / Printing and Faxing / November 2004Reinstall of HP on USB only computer
Hi, I got a Gateway "Astro" trying to reinstall a HP Deskjet 812c after the printer was removed. (Win98se, 400mhz Celeron, 64mb ram). Nothing I've tried works. HP e-mail support has given up. It looks like I cannot get the 'hpfusb98.inf' to load...which is supposed to be the first step in this process. I can right-click on it and install, but it still won't let me pick the USB port for the printer.(There is also an .ini, .dll, and .sys file in that folder). Is there a way to manually install this inf? Jack PS. Or any ideas? Have you confirmed that the USB controller and devices are working properly? For instance, do you have other USB devices on this machine?  SignatureJeff Richards MS MVP (Windows - Shell/User) > Hi, I got a Gateway "Astro" trying to reinstall a HP Deskjet 812c after > the printer was removed. (Win98se, 400mhz Celeron, 64mb ram). [quoted text clipped - 6 lines] > Jack > PS. Or any ideas? The "Astro" only has USB ports. The keyboard and mouse both work. Jack > Have you confirmed that the USB controller and devices are working > properly? For instance, do you have other USB devices on this machine? [quoted text clipped - 8 lines] >> Jack >> PS. Or any ideas? It sounds as if there has been an install failure after the driver install had started but before the files were installed and configured. Navigate to the HP support site. http://tinyurl.com/6jbke And get the uninstaller. Also get the printer drivers here http://tinyurl.com/36pmt Check Control Panel Printers and faxes. If the printer is listed there, delete it in the usual way. Check Add/Remove programs. If there is any software listed for the printer, remove it. Run the uninstaller. Disconnect the printer. Install the drivers according to the instructions. Do not connect the printer to the computer until told to do so by the installation instructions. Let us know. Tom MSMVP Windows Shell/User : Hi, I got a Gateway "Astro" trying to reinstall a HP Deskjet 812c after the : printer was removed. (Win98se, 400mhz Celeron, 64mb ram). [quoted text clipped - 6 lines] : Jack : PS. Or any ideas? Downloaded the uninstaller (again) and ran. Downloaded drivers (again). The first thing I am asked to do is to direct the 'New Hardware Wizard' to the win98usb folder. I do that and it says: "Windows was unable to locate a driver for this device. If you do not want to install a driver now, click Next. To search again, click Back". (This does the same thing with the original install disk). Mark > It sounds as if there has been an install failure after the driver > install had started but before the files were installed and configured. [quoted text clipped - 34 lines] > : Jack > : PS. Or any ideas? Please let us know the Windows 98 version. (Original, SE, Me). Thanks. Tom : Downloaded the uninstaller (again) and ran. Downloaded drivers (again). The : first thing I am asked to do is to direct the 'New Hardware Wizard' to the [quoted text clipped - 41 lines] : > : Jack : > : PS. Or any ideas? Windows 98 Second Edition 4.10.2222 A > Please let us know the Windows 98 version. (Original, SE, Me). Thanks. > [quoted text clipped - 54 lines] > : > : Jack > : > : PS. Or any ideas? HP uses its own USB drivers when its printers are installed on Windows 98. So, I am puzzled why their installer is pointing to the Windows 98 CD USB directory. Still checking. Tom : Windows 98 Second Edition 4.10.2222 A : [quoted text clipped - 56 lines] : > : > : Jack : > : > : PS. Or any ideas? and... please confirm that the printer once worked on this machine with the same operating system and.... it is plugged directly into a USB root hub and not a "port concentrator" or other port-splitting device. Thanks. tom : HP uses its own USB drivers when its printers are installed on Windows : 98. So, I am puzzled why their installer is pointing to the Windows 98 [quoted text clipped - 74 lines] :: > : > : Jack :: > : > : PS. Or any ideas? Yes, this printer worked with this computer. Nothing really changed except all printers were removed from Start; Settings; Printers. There were several printers listed, not sure what they were. May have been a DeskJet 895c listed. It is plugged diectly into the back of the computer. The reason the drivers were removed was because the lady (a friend of my mother's) had changed ink cartriges then couldn't get it to work. I, thinking it would be no big thing to reinstall, decided to get rid of the "unnecessary printers". > and... > [quoted text clipped - 91 lines] > :: > : > : Jack > :: > : > : PS. Or any ideas? A rather time-consuming option is to run Windows 98SE install "on top of" the present setup. You will not have to re-install any programs. You will have to visit the Windows update site after the repair install. Let us know. Tom MSMVP Windows Shell/User : Yes, this printer worked with this computer. Nothing really changed except : all printers were removed from Start; Settings; Printers. There were several [quoted text clipped - 99 lines] : > :: > : > : Jack : > :: > : > : PS. Or any ideas? Do you know if Internet Explorer 6 will be replaced by an earlier version? >A rather time-consuming option is to run Windows 98SE install "on top > of" the present setup. You will not have to re-install any programs. You [quoted text clipped - 125 lines] > : > :: > : > : Jack > : > :: > : > : PS. Or any ideas? I don't have the "Restore" disk that came with the computer with me. There are Cabs in the windows/options folder, but I don't see a setup.exe. Is there a way to reinstall just using the Cabs? I do have separate win98se disk for a new install. Would that work? This is not my computer so I have to be careful! >A rather time-consuming option is to run Windows 98SE install "on top > of" the present setup. You will not have to re-install any programs. You [quoted text clipped - 125 lines] > : > :: > : > : Jack > : > :: > : > : PS. Or any ideas? I am not at all familiar with the way Gateway sets their computers up. I would guess that their restore procedure uses the cab files on the hard drive. The Windows98SE CD you have, that is separate from the provisions Gateway has made, could be used for the repair install; however, doing that might make it impossible to subsequently use the Gateway restore procedure. IE would be at the version provided on the CD and would need upgrading from the Windows Update site. Personally, I would image the present Windows partition on the HD to backup (whether to my network or on the same HD (if it's large enough)) and then refresh install using the 98SE CD. That way the present system is completely recoverable. ...................... Before 'going radical', for diagnostic purposes, navigate to the Windows 98SE add new printer wizard and try to install the printer as a HP DeskJet. Also, please check the Windows\inf directory for the inf file or any other file that might be a HP inf file. Let us know.The default Windows inf directory is usually c:\windows\inf. Tom :I don't have the "Restore" disk that came with the computer with me. There : are Cabs in the windows/options folder, but I don't see a setup.exe. Is [quoted text clipped - 131 lines] : > : > :: > : > : Jack : > : > :: > : > : PS. Or any ideas? Could you explain (or give me a link) how to "image the present Windows partition on the HD to backup" on the same HD? I cannot stick in a network card because of the all-in-one design. The HD is 4GB with 1GB used. I can probably get the "restore" CD and will use that if I can. Also, not sure what "imaging" is. Can I pick out individual files later or just restore the whole works? Jack >I am not at all familiar with the way Gateway sets their computers up. I > would guess that their restore procedure uses the cab files on the hard [quoted text clipped - 183 lines] > : > : > :: > : > : Jack > : > : > :: > : > : PS. Or any ideas? In the sense I used it, imaging is to take the entire partition and make a copy of it somewhere. To do that you can use Norton Ghost or similar. Alternately, Partition Magic or the like can be used to resize the present partition down to about half the HD size. Next you can copy that original partition to the empty space. If you mark it 'hidden', the disk letter assignments won't change. If you use Partition Magic, decline the use of drive mapper to reassign partition letters. Now you have a duplicate of the original HD contents. That 'image' can be put back in place of the original should the need arise. You can restore it in its entirety. To get at single files or file groups, re-mark it unhidden. That way it is just like any other HD content but drive letter assignments might change. CD-R becomes E instead of D, &c. Delete the partition after you are finished and drive letters return to the originals. (Enlarge the C partition to fill the HD). You could use a USB Internet card; however, the thought is idle if you don't happen to have one. Tom : Could you explain (or give me a link) how to "image the present Windows : partition on the HD to backup" on the same HD? I cannot stick in a network [quoted text clipped - 190 lines] : > : > : > :: > : > : Jack : > : > : > :: > : > : PS. Or any ideas? Tom, I finally figured it out. I printed a test page just to make sure the printer worked. The test page printed a different model number than what was on the printer. It printed DeskJet 895C series instead of DeskJet 812C. Downloaded the drivers and USB uninstaller for the 895C and everything now works!!! I am so glad I didn't have to deal with the Restore disk and all of those potential problems! Jack > In the sense I used it, imaging is to take the entire partition and make > a copy of it somewhere. To do that you can use Norton Ghost or similar. [quoted text clipped - 251 lines] > : > : > : > :: > : > : Jack > : > : > : > :: > : > : PS. Or any ideas? I'm glad you checked that before you undertook the restore procedure. BTW, the DeskJet driver on the Windows CD should have worked with it. Who would have thought that the printer was mis-identified. Tom : Tom, I finally figured it out. I printed a test page just to make sure the : printer worked. The test page printed a different model number than what was [quoted text clipped - 260 lines] : > : > : > : > :: > : > : Jack : > : > : > : > :: > : > : PS. Or any ideas? Not sure if it was identified. Maybe it is in the DJ895C series? I did try several of the DeskJet drivers, including the stand alone DeskJet, but they wouldn't give me the USB option. I think what finally did it was the uninstall for the DJ895C. Mark > I'm glad you checked that before you undertook the restore procedure. > BTW, the DeskJet driver on the Windows CD should have worked with it. [quoted text clipped - 311 lines] > : > : > : > : > :: > : > : Jack > : > : > : > : > :: > : > : PS. Or any ideas? Still puzzling altogether. Thanks for the feed-back. Tom MSMVP Windows Shell/User : Not sure if it was identified. Maybe it is in the DJ895C series? : I did try several of the DeskJet drivers, including the stand alone DeskJet, [quoted text clipped - 234 lines] : > : > : > : > : > :: > : Jack : > : > : > : > : > :: > : "Thomas Ferguson" wrote in message news:%23TyZCf2zEHA.3236@TK2MSFTNGP15.phx.gbl... : > : > : > : > : > :: > : > It sounds as if there has been an install : > failure [quoted text clipped - 80 lines] : > : > : > : > : > :: > : > : Jack : > : > : > : > : > :: > : > : PS. Or any ideas? |
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