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Windows Forum / Windows 98 / Printing and Faxing / April 2005'Spooler Proess' not responding after 1 print job
Hi All, I have Win98SE, with all known patches, installed and working fine (almost), using a HP DeskJet 722C printer. My problem comes up whenever I print something, anything. When I print anything the printer icon shows up in the SysTray and the job prints with no problems. However, once the job has finished it is not released from the spooler. Any print jobs after the 1st one do not get printed. The only option I have is to reboot. When I reboot I have to wait until the 'Spooler Process Not Responding' dialog pops up so I can 'End Task'. Even after doing this the computer will not finish rebooting. I have to either CTRL-ALT-DEL a number of times OR I have to hit the 'Reset' button on the computer. Once the computer boots up I get a waring message about print jobs in the spooler. I am offered the chance to print or delete the job. The end result of my problem is that I can only print 1 job then I have to reboot my computer. I can send 2 or more print jobs to the printer but because of this problem only the 1st job gets printed. And since the job gets stuck in the spooler process it will never delete the job even after it is printed. In other words, I have to print ONLY 1 job at a time, reboot and then print another job. I have un-installed the printer driver several times and the problem remains. Do I 'Have To' bypass the spooler and print directly to the printer (I would rather fix this problem, if possible)? Thanks for any help, Charles I suggest that you first check the HP web site to see if there is a more recent driver for your printer. This reminds me of a problem that happened in Win3x with HP printers and it was caused by HP overwriting the Windows version of a file during the driver installation and their version of the file caused this exact problem when printing to a network. I know it's not the same file (printman.exe) because Win98 doesn't use it, but updating the driver might fix the problem if there was a problem with the one that you have. If that doesn't help, then I'd try clean booting to see if that helps: How to Troubleshoot Using the Msconfig Utility with Windows 98 http://support.microsoft.com/?kbid=281965 How to Perform Clean-Boot Troubleshooting for Windows 98 http://support.microsoft.com/?kbid=192926 PattyL > Hi All, > [quoted text clipped - 28 lines] > > Charles Hi Patty, I have already checked the HP web site and I am using the most current version. This problem only happened to me after I upgraded my motherboard/CPU. I am using the same Win98 SE version as I had before, I am using the same HP drivers as I had before. I had a Intel SE440BX motherboard with a 450 MHz P3 and I had no printing problems. Now I have a Abit TH-7 RAID motherboard with a 2.0 GHz P4 and I have this printing problem. One other thing I should mention. I have 1 Gig of memory on my new computer and I did not have to modify the vcache section of the Win.Ini file. With the old computer I had out of memory problems when I exceeded 512 MB and had to modify the vcache portion of the Win.Ini file. Could this have something to do with my problem? I will try your suggestions and post back. Thanks, Charles > I suggest that you first check the HP web site to see if there is a more > recent driver for your printer. This reminds me of a problem that happened [quoted text clipped - 47 lines] >> >>Charles Have you tried printing directly to the port rather than spooling? If the only change was a new motherboard and memory, then that implies some kind of a hardware problem, not a software problem. Is this a clean installation of Windows since the new hardware or is this the same installation that was on the system previous to the upgrade. You may not have all of the motherboard drivers installed. Check for any drivers that came with the motherboard. Also, check to make sure that all cables are firmly plugged in. If you haven't done a clean install, you might try a test installation to a new folder. If it doesn't work here, then I'd definitely look at the hardware. How to Install Windows 98 Into a New Folder http://support.microsoft.com/?kbid=193902 PattyL > Hi Patty, > [quoted text clipped - 69 lines] >>> >>>Charles Hi Patty, Please see in line responses: > Have you tried printing directly to the port rather than spooling? If the > only change was a new motherboard and memory, then that implies some kind of > a hardware problem, not a software problem. I find that option greyed out and I can not select it. I setup my new computer to multi-boot MS-Dos 6.22, Win98 SE, Win2k and WinXP. The only printing problem I have is in Win98 SE. I am going to check the HP web site to see if I can find out why the print to print radio button is disabled. > Is this a clean installation of Windows since the new hardware or is this > the same installation that was on the system previous to the upgrade. You > may not have all of the motherboard drivers installed. Check for any drivers > that came with the motherboard. Also, check to make sure that all cables > are firmly plugged in. Yes, this was a clean install. I have checked everything you mention and I can see nothing wrong. > If you haven't done a clean install, you might try a test installation to a > new folder. If it doesn't work here, then I'd definitely look at the [quoted text clipped - 4 lines] > > PattyL Thanks for your help, Charles >>Hi Patty, >> [quoted text clipped - 69 lines] >>>> >>>>Charles |
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