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Windows Forum / Windows 98 / Printing and Faxing / June 2005Spool 32 and "Printray.dll" errors, Windows ME
Hi! I am new to the list, so please forgive me if this question refers to problems that have been previously addressed. I tried unsuccessfully to install an authorized US government mainframe link on my home computer (I telework for NASA on a weekly basis), and it took my computer out completely (everything froze). I have since resolved that issue, but I have had nothing but problems with the system since. The most recent (and most serious) is a Spool 32 error that prevents my HP Inkjet 520 from producing anything (though it seems to be communicating with the CPU up to the point of preparing to cycle the paper), but for a while now, I have had an annoying popup immediately post-boot telling me that under "Printer.exe," "PrinTray.dll [is] not found." Please, someone tell me what I do to resolve this? Reinstalling Windows ME doesn't help, and the HP driver disk says not to use it with ME (compatibility problems). The latest Explorer upgrade won't install completely, either. Should I just go back to my stone tablet and chisel? Thanks, all. Dinosaurme  SignatureDinosaurme I'd first try the suggestions in this article: How to Troubleshoot Spool32 Error Messages http://support.microsoft.com/?kbid=191949 Assuming that your reinstall was over the existing Windows folder, you could also try installing to a new folder. If you have the disk space, you can do this and then get back to the original system if desired. If everything works well in the new install, you will have to install your programs while running the new installation if you want to keep this installation for permanent use. I assume that you still want the telelink installed so I would probably do the Windows install and then the telelink and then the printer installation without installing other things just to see if this works as it should. How to Install Windows Millennium Edition in a New Folder http://support.microsoft.com/?kbid=277648 Before this step, you might want to do some testing with clean booting. Most often when installations fail - such as your telelink - the cause is programs running in the background so this may help you install the telelink and get the printer reinstalled as well. How to Perform a Clean Boot in Windows Millennium Edition http://support.microsoft.com/?kbid=267288 I found one reference that Printray.exe is the System Try icon installed by Lexmark inkjet printers. Do you have a Lexmark Printer or did you? If so, I suggest that you go to Control Panel, Add/remove programs and remove any software relating to it. You can also remove the printer from the Printers folder if it's there. The information that I found said that Printray sometimes interferes with parallel port devices. Obviously, it is not working correctly since the dll file is missing but simply disabling Printray seems to clear up some problems. Printray does not ship with Windows and should not have anything to do with your HP printing but it sounds like it could cause some problems. PattyL > Hi! > [quoted text clipped - 20 lines] > > Dinosaurme |
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