Cannot print

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

Jeff - 06 Oct 2005 06:04 GMT

I lost all the printer info in the computer probably due to a crash. I tried
to re-install the printer driver but window gave me the following error
message "the add printer wizard was unable to find any installed ports for
your printer. Please restart Window and then try again" I restarted the
computer but didn't help. Did I loose some system files? Can anyone help?
Thanks

Reply to this Message

Gary S. Terhune - 06 Oct 2005 08:09 GMT

Restart in Safe Mode, go into Device Manager, delete all printers and LPT
ports. Restart, allow Windows to reinstall the port(s), then reinstall
printers.

Assumes you are using LPT for this printer. If that's not the case, is the
printer USB? Network?

Signature

Gary S. Terhune
MS MVP Shell/User

> I lost all the printer info in the computer probably due to a crash. I tried
> to re-install the printer driver but window gave me the following error
> message "the add printer wizard was unable to find any installed ports for
> your printer. Please restart Window and then try again" I restarted the
> computer but didn't help. Did I loose some system files? Can anyone help?
> Thanks

Reply to this Message