USB driver problem with Win98SE

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Don Eagle - 14 Sep 2006 18:31 GMT

I recently bought an HP Photosmart 8250. After disabling my AV and
firewall, I tried to install it. Software installs to the point where I
am instructed to connect the printer to the USB port. Message "Building
driver information database appears". HP software says "device
detected", "waiting for setup to finish".
However, Windows says it cannot find the driver on either my hard drive
or the HP CD. Eventually, HP software says "Setup failed to complete".
If I let the software finish, it appears, but the hardware device
manager lists the printer as "Other Device" and has the yellow ?. The
8250 does not appear as a printer. Uninstalling and retrying did not
help. I asked HP for a driver, and they referred me to a 180MB download
which just duplicates the software on the CD, and has the same problem.
Now they want me to delete all USB ports from the device manager, and
re-detect and reinstall them. I am very reluctant to do that for fear
of losing all the rest of my peripherals. One other thing: If I click
on "Add a printer" or add hardware in the Control Panel, I get a
"RUNDLL32 has performed an illegal operation and will be shut down" I
don't know if that is related to the printer installation problem or
not. My USB2 hub is an Adaptec card which works fine with my other
peripherals.

Help would be greatly appreciated.

Don Eagle

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Mary Sauer - 15 Sep 2006 22:00 GMT

Cannot Print to USB Printer
http://support.microsoft.com/kb/268656/en-us

Signature

Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
http://officebeta.iponet.net/en-us/publisher/FX100649111033.aspx

>I recently bought an HP Photosmart 8250. After disabling my AV and
> firewall, I tried to install it. Software installs to the point where I
[quoted text clipped - 20 lines]
>
> Don Eagle

Reply to this Message

Gary S. Terhune - 16 Sep 2006 01:16 GMT

Did you follow instructions precisely and wait until prompted to connect the
USB cable? If Windows detects the hardware before the installer is ready for
it, that will frequently cause the installation to fail. What I would do,
just to make sure, is to uninstall the software using Add/Remove Programs,
disconnect the printer, remove any mention of the printer in Device Manager,
then reboot. Now run the installation again. If that fails, then the
suggestion to rebuild the USB tree is also a decent one and not likely to
cause problems. Yes, there's always the chance, but...

Another thing you might check is Device Manager in Safe Mode. See if there
aren't a lot of duplicated items or items listed that are no longer part of
your system. The legitimate duplications are due to two pieces of hardware
actually being identical -- two hard drives of the same type, for instance,
or multiple USB host controllers. You can ignore those, but it's common in
Windows to see garbage items in Safe Mode DM that you can't see in Normal
Mode, and that garbage can cause problems. Remedies include selectively
removing duplicated items -- all of them, since you don't know which is your
currently configured entry, including child devices in many cases -- and
then restarting to have Windows redetect and reinstall. Or, if the garbage
is rampant, the entire ENUM key in the Registry HKLM branch can be deleted,
causing Windows to rebuild the hardware profile from scratch. The trickiest
part of that can be getting video to properly install.

If you want comment on the state of your Safe Mode Device Manager, post back
with a list of *only* the duplications, they're names and how many of each.
Only you can know what entries are obsolete, representing devices that are
no longer present.

Signature

Gary S. Terhune
MS MVP Shell/User

> I recently bought an HP Photosmart 8250. After disabling my AV and
> firewall, I tried to install it. Software installs to the point where I
[quoted text clipped - 20 lines]
>
> Don Eagle

Reply to this Message

Don Eagle - 19 Sep 2006 05:01 GMT

Thanks to both you, Gary, and Mary Sauer for replying.
The link Mary posted refers me to delete 2 files that are not on my
computer. I think they are probably part of WinME. The link says
Microsoft no longer supports Win98SE and refers me to HP, which so far
has not helped.
Gary, I did wait until prompted before connecting the USB cable. I
booted to safe mode and looked at the USB hardware list. There were two
copies each of 2 host controllers, which I left alone. There were 4
entries of "USB root hub" that I deleted. There were some single
entries, but they appeared to relate to accessories that are connected
to the computer. I did not delete them. When I rebooted to the normal
mode, the 4 USB root hubs were re-installed. However, the same error
ocurred when I tried to install the HP printer. A device driver could
not be found on either the hard drive or the software CD.

Thanks for trying. If you have any other suggestions, please let me
know. I'm not sure I have the knowledge to get the video to install
properly if I delete the entire enum key in the registry. What would
happen if I delete only the USB key within ENUM?

Don Eagle

> Did you follow instructions precisely and wait until prompted to connect the
> USB cable? If Windows detects the hardware before the installer is ready for
[quoted text clipped - 48 lines]
> >
> > Don Eagle

Reply to this Message

Gary S. Terhune - 19 Sep 2006 05:56 GMT

I'd not bother to delete the ENUM key or any part thereof unless it's the
whole thing. The primary reason for doing so in the first place is that
certain items can't be removed in Device manager -- they can only be gotten
rid of (and thus reinstalled) by deleting them in the Registry. What I
*would* do is to delete *all* USB items and any devices connected to USB,
then reboot and let Windows reinstall (remember to not connect the printer
at this time.)

More importantly: Have you taken a look at Device Manager in Safe Mode, as I
suggested? Honestly, this is an important step in trouble-shooting this kind
of issue. Garbage that gets left in the ENUM key does not show up in Normal
Mode, only in Safe Mode. The only devices that show up in Normal Mode are
those that got loaded or detected during the current startup (Unknown and
Problem devices included.) Safe Mode shows ALL of the ENUM key items.

You get to Safe Mode by repeatedly tapping the F8 or Ctrl key during
startup, which chould cause a Startup Menu to appear.

Signature

Gary S. Terhune
MS-MVP Shell/User

> Thanks to both you, Gary, and Mary Sauer for replying.
> The link Mary posted refers me to delete 2 files that are not on my
[quoted text clipped - 103 lines]
>> >
>> > Don Eagle

Reply to this Message

Don Eagle - 21 Sep 2006 04:11 GMT

Thanks for your prompt reply, Gary. I hope this is not an annoying
duplicate.
Yes, I did boot to safe mode to look at the device manager.When you say
delete all USB items and devices, do you include host controllers? Do I
need to do that from safe mode as well? There was also a USB2 device,
which showed only my PDA connection that works. Do I include that, too.
If I delete everything, that includes my DSL modem, which is connected
to a USB port rather than an ethernet card. I sure hope it reinstalls.

Thanks again.
Don Eagle

----- Original Message -----
From: "Gary S. Terhune" <grystnews@mvps.org>
Newsgroups: microsoft.public.win98.printing
Sent: Monday, September 18, 2006 9:56 PM
Subject: Re: USB driver problem with Win98SE

> I'd not bother to delete the ENUM key or any part thereof unless it's the
> whole thing. The primary reason for doing so in the first place is that
[quoted text clipped - 121 lines]
> >> >
> >> > Don Eagle

Reply to this Message

Gary S. Terhune - 22 Sep 2006 04:29 GMT

I have my answer all ready for you, Don... At another computer which I'll
get back to tomorrow. So until then...

Signature

Gary S. Terhune
MS-MVP Shell/User

> Thanks for your prompt reply, Gary. I hope this is not an annoying
> duplicate.
[quoted text clipped - 323 lines]
>> >> >
>> >> > Don Eagle

Reply to this Message

Gary S. Terhune - 22 Sep 2006 22:03 GMT

My *personal* preference would be to remove ALL of the USB stuff (in Safe
Mode) and then restart to reinstall. I wouldn't feel sure that things were
configured properly. Devices that are dependent upon other devices (USB hub
dependent on USB controller, peripheral dependent on USB hub, or, drive
dependent on controller), it's best to reinstall the "child" device(s) after
the "parent" device. This is in case the configuration of the parent device
was changed, which often requires a change in the configuration of the
child.

Just exactly what is the topology of your USB? By that I mean exactly what
hardware do you have on the system? How many, if any, USB ports are onboard
(part of the motherboard, not a plugged in card?) Vice-versa, how many are
removable cards? Are some only USB1, with your USB2 added on,
probably as a card? I ask all this because it might be possible to do some
extra testing to narrow down the problem. Like, have you tried the printer
in a USB2 port?

Signature

Gary S. Terhune
MS MVP Shell/User

> Thanks for your prompt reply, Gary. I hope this is not an annoying
> duplicate.
[quoted text clipped - 323 lines]
> > >> >
> > >> > Don Eagle

Reply to this Message

Gary S. Terhune - 22 Sep 2006 22:11 GMT

Never mind, I decided to go back to the beginning and review your case. Is
this the problem you're having? Read it through, OK? There is a special
section for Win98.

Signature

Gary S. Terhune
MS MVP Shell/User

"Gary S. Terhune" <grystnews@mvps.org> wrote in message news:...

> My *personal* preference would be to remove ALL of the USB stuff (in Safe
> Mode) and then restart to reinstall. I wouldn't feel sure that things were
> configured properly. Devices that are dependent upon other devices (USB

hub

> dependent on USB controller, peripheral dependent on USB hub, or, drive
> dependent on controller), it's best to reinstall the "child" device(s)

after

> the "parent" device. This is in case the configuration of the parent

device

> was changed, which often requires a change in the configuration of the
> child.
>
> Just exactly what is the topology of your USB? By that I mean exactly what
> hardware do you have on the system? How many, if any, USB ports are

onboard

> (part of the motherboard, not a plugged in card?) Vice-versa, how many are
> removable cards? Are some only USB1, with your USB2 added on,
[quoted text clipped - 329 lines]
> > > >> >
> > > >> > Don Eagle

Reply to this Message

Gary S. Terhune - 22 Sep 2006 22:13 GMT

Clicked Send too soon.

Here's the link:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=bpy21004&product
=443024&dlc=en&lang=en

TinyURL=http://tinyurl.com/k3qmg

Signature

Gary S. Terhune
MS MVP Shell/User

"Gary S. Terhune" <grystnews@mvps.org> wrote in message news:...

> Never mind, I decided to go back to the beginning and review your case. Is
> this the problem you're having? Read it through, OK? There is a special
> section for Win98.
>
> > My *personal* preference would be to remove ALL of the USB stuff (in

Safe

> > Mode) and then restart to reinstall. I wouldn't feel sure that things

were

> > configured properly. Devices that are dependent upon other devices (USB
> hub
[quoted text clipped - 7 lines]
> >
> > Just exactly what is the topology of your USB? By that I mean exactly

what

> > hardware do you have on the system? How many, if any, USB ports are
> onboard
> > (part of the motherboard, not a plugged in card?) Vice-versa, how many

are

> > removable cards? Are some only USB1, with your USB2 added on,
> > probably as a card? I ask all this because it might be possible to do

some

> > extra testing to narrow down the problem. Like, have you tried the

printer

> > in a USB2 port?
> >
> > > Thanks for your prompt reply, Gary. I hope this is not an annoying
> > > duplicate.
> > > Yes, I did boot to safe mode to look at the device manager.When you

say

> > > delete all USB items and devices, do you include host controllers? Do

> > > need to do that from safe mode as well? There was also a USB2 device,
> > > which showed only my PDA connection that works. Do I include that,

too.

> > > If I delete everything, that includes my DSL modem, which is connected
> > > to a USB port rather than an ethernet card. I sure hope it

reinstalls.

> > > Thanks again.
> > > Don Eagle
[quoted text clipped - 6 lines]
> > >
> > > > I'd not bother to delete the ENUM key or any part thereof unless

it's

> > > the
> > > > whole thing. The primary reason for doing so in the first place is
> > > that
> > > > certain items can't be removed in Device manager -- they can only be
> > > gotten
> > > > rid of (and thus reinstalled) by deleting them in the Registry. What

> > > > *would* do is to delete *all* USB items and any devices connected to
> > > USB,
[quoted text clipped - 9 lines]
> > > Normal
> > > > Mode, only in Safe Mode. The only devices that show up in Normal

Mode

> > > are
> > > > those that got loaded or detected during the current startup

(Unknown

> > > and
> > > > Problem devices included.) Safe Mode shows ALL of the ENUM key

items.

> > > > You get to Safe Mode by repeatedly tapping the F8 or Ctrl key during
> > > > startup, which chould cause a Startup Menu to appear.
> > > >
> > > > > Thanks to both you, Gary, and Mary Sauer for replying.
> > > > > The link Mary posted refers me to delete 2 files that are not on

> > > > > computer. I think they are probably part of WinME. The link says
> > > > > Microsoft no longer supports Win98SE and refers me to HP, which so
> > > far
> > > > > has not helped.
> > > > > Gary, I did wait until prompted before connecting the USB cable.

> > > > > booted to safe mode and looked at the USB hardware list. There

were

> > > two
> > > > > copies each of 2 host controllers, which I left alone. There were

> > > > > entries of "USB root hub" that I deleted. There were some single
> > > > > entries, but they appeared to relate to accessories that are
[quoted text clipped - 8 lines]
> > > > >
> > > > > Thanks for trying. If you have any other suggestions, please let

> > > > > know. I'm not sure I have the knowledge to get the video to

install

> > > > > properly if I delete the entire enum key in the registry. What
> > > would
[quoted text clipped - 5 lines]
> > > > > connect the
> > > > >> USB cable? If Windows detects the hardware before the installer

> > > > > ready for
> > > > >> it, that will frequently cause the installation to fail. What I
[quoted text clipped - 3 lines]
> > > > > Programs,
> > > > >> disconnect the printer, remove any mention of the printer in

Device

> > > > > Manager,
> > > > >> then reboot. Now run the installation again. If that fails, then
[quoted text clipped - 8 lines]
> > > > > there
> > > > >> aren't a lot of duplicated items or items listed that are no

longer

> > > > > part of
> > > > >> your system. The legitimate duplications are due to two pieces of
[quoted text clipped - 4 lines]
> > > > > common in
> > > > >> Windows to see garbage items in Safe Mode DM that you can't see

> > > > > Normal
> > > > >> Mode, and that garbage can cause problems. Remedies include
[quoted text clipped - 6 lines]
> > > > > and
> > > > >> then restarting to have Windows redetect and reinstall. Or, if

the

> > > > > garbage
> > > > >> is rampant, the entire ENUM key in the Registry HKLM branch can

> > > > > deleted,
> > > > >> causing Windows to rebuild the hardware profile from scratch. The
> > > > > trickiest
> > > > >> part of that can be getting video to properly install.
> > > > >>
> > > > >> If you want comment on the state of your Safe Mode Device

Manager,

> > > > > post back
> > > > >> with a list of *only* the duplications, they're names and how

many

> > > of
> > > > > each.
[quoted text clipped - 6 lines]
> > > and
> > > > >> > firewall, I tried to install it. Software installs to the

point

> > > > > where I
> > > > >> > am instructed to connect the printer to the USB port. Message
> > > > > "Building
> > > > >> > driver information database appears". HP software says "device
> > > > >> > detected", "waiting for setup to finish".
> > > > >> > However, Windows says it cannot find the driver on either my

hard

> > > > > drive
> > > > >> > or the HP CD. Eventually, HP software says "Setup failed to
> > > > > complete".
> > > > >> > If I let the software finish, it appears, but the hardware

device

> > > > >> > manager lists the printer as "Other Device" and has the yellow

> > > > > The
> > > > >> > 8250 does not appear as a printer. Uninstalling and retrying

did

> > > > > not
> > > > >> > help. I asked HP for a driver, and they referred me to a 180MB
> > > > > download
> > > > >> > which just duplicates the software on the CD, and has the same
> > > > > problem.
> > > > >> > Now they want me to delete all USB ports from the device

manager,

> > > > > and
> > > > >> > re-detect and reinstall them. I am very reluctant to do that

for

> > > > > fear
> > > > >> > of losing all the rest of my peripherals. One other thing: If

> > > > > click
> > > > >> > on "Add a printer" or add hardware in the Control Panel, I get

> > > > >> > "RUNDLL32 has performed an illegal operation and will be shut
> > > down"
> > > > > I
> > > > >> > don't know if that is related to the printer installation

problem

> > > or
> > > > >> > not. My USB2 hub is an Adaptec card which works fine with my
[quoted text clipped - 6 lines]
> > >
> > > > I'd not bother to delete the ENUM key or any part thereof unless

it's

Mode

> > > are
> > > > those that got loaded or detected during the current startup

(Unknown

> > > and
> > > > Problem devices included.) Safe Mode shows ALL of the ENUM key

items.

> > > > > booted to safe mode and looked at the USB hardware list. There

were

> > > two
> > > > > copies each of 2 host controllers, which I left alone. There were

> > > > > know. I'm not sure I have the knowledge to get the video to

install

Device

longer

the

> > > > > garbage
> > > > >> is rampant, the entire ENUM key in the Registry HKLM branch can

Manager,

> > > > > post back
> > > > >> with a list of *only* the duplications, they're names and how

many

> > > of
> > > > > each.
[quoted text clipped - 6 lines]
> > > and
> > > > >> > firewall, I tried to install it. Software installs to the

point

hard

> > > > > drive
> > > > >> > or the HP CD. Eventually, HP software says "Setup failed to
> > > > > complete".
> > > > >> > If I let the software finish, it appears, but the hardware

device

> > > > >> > manager lists the printer as "Other Device" and has the yellow

> > > > > The
> > > > >> > 8250 does not appear as a printer. Uninstalling and retrying

did

manager,

> > > > > and
> > > > >> > re-detect and reinstall them. I am very reluctant to do that

for

> > > > > fear
> > > > >> > of losing all the rest of my peripherals. One other thing: If

> > > > > click
> > > > >> > on "Add a printer" or add hardware in the Control Panel, I get

> > > > >> > "RUNDLL32 has performed an illegal operation and will be shut
> > > down"
> > > > > I
> > > > >> > don't know if that is related to the printer installation

problem

> > > or
> > > > >> > not. My USB2 hub is an Adaptec card which works fine with my
[quoted text clipped - 4 lines]
> > > > >> >
> > > > >> > Don Eagle

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