installation problem

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Chris King - 26 Oct 2003 23:59 GMT

I was installing the software from cd to my computer
(win98),and there was a problem completing the
installation. The message said the installation was not
complete and to un-install and start over. I did this and
now when i click the install button on screen, I get a
message that the HP 710 has been un installed, but the
computer has not been re-booted. Re-boot and click
install. Of course it has been re-booted many times, but
the same thing keeps happening.

Does anyone have a reccomendation?

Thanks,
CK

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William - 29 Oct 2003 00:04 GMT

>-----Original Message-----
>I was installing the software from cd to my computer
[quoted text clipped - 9 lines]
>Does anyone have a reccomendation?
>Delete the printer and do a hard boot.

Download the latest drivers for your os and printer
click on add a printer and go from there using the updated
drivers.

>Thanks,
>CK
>.

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PattyL - 31 Oct 2003 05:46 GMT

If you were installing Win98, then try booting using the Win98 Startup disk.
From there, go to your CDROM drive and type setup. For instance, if your
CDROM drive is e:, then type:

e:setup

If you were installing your printer, then boot into safe mode and remove the
printer from the printers folder and also go to Control Panel, Add/remove
programs and remove any printer utilities for this printer. Then exit
Windows, restart your computer and reinstall the printer.

PattyL

> I was installing the software from cd to my computer
> (win98),and there was a problem completing the
[quoted text clipped - 10 lines]
> Thanks,
> CK

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