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Windows Forum / Windows 98 / Setup / July 2004Product ID not working
I'm trying to email a Microsoft Professional about my win98 explorer.exe problem and it says that I require my Product ID. I have my product ID number that I located under My Computer>Properties and confirmed this against Control Panel>System. Its still not working. I even checked the registry and I get the same ID. So why isn't it being accepted? Saying that it doesn't work is not helpful--what does it do? Is there an error message and if so, what is it--verbatim? Was your W98 CD issued with your computer or did you buy a retail version?  SignatureRegards Ron Badour, MS MVP for W98 Tips: http://home.satx.rr.com/badour Knowledge Base Info: http://support.microsoft.com/default.aspx?pr=kbinfo > I'm trying to email a Microsoft Professional about my > win98 explorer.exe problem and it says that I require my [quoted text clipped - 5 lines] > I even checked the registry and I get the same ID. So why > isn't it being accepted? It just says invalid Product ID. "Product ID must be in the form of 12345-XXX-987654 etc". The OS came with my computer when I bought it from new. System support in your case is supposed to be provided by the computer maker so the only option I see is for you to spend $35 and call MS. Or, save your money and reinstall the system which is what I'd do. SignatureRegards Ron Badour, MS MVP for W98 Tips: http://home.satx.rr.com/badour Knowledge Base Info: http://support.microsoft.com/default.aspx?pr=kbinfo > It just says invalid Product ID. "Product ID must be in > the form of 12345-XXX-987654 etc". > > The OS came with my computer when I bought it from new. I have one final question. I'm looking to upgrade to Win98SE anyway so if I can purchase this will the upgrade solve my problem and still make my programs work? >-----Original Message----- >System support in your case is supposed to be provided by the computer maker [quoted text clipped - 7 lines] > >. When you upgrade a system with problems, my experience is that you then have an upgraded system with problems. Personally, I don't do an upgrade even if the existing system is working perfectly because I believe you get a more stable and better working system by starting clean. To me, an upgrade is like changing the oil in your car and not putting a clean filter in. SignatureRegards Ron Badour, MS MVP for W98 Tips: http://home.satx.rr.com/badour Knowledge Base Info: http://support.microsoft.com/default.aspx?pr=kbinfo > I have one final question. I'm looking to upgrade to > Win98SE anyway so if I can purchase this will the upgrade [quoted text clipped - 15 lines] > > > >. |
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