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Windows Forum / Windows 98 / Setup / September 2005windows fails to detect sound card
After a reinstallation of Windows 98, I can't get the sound to work. I'm pretty sure it isn't a hardware specific issue; all the speakers seemed to be hooked up correctly. But my sound card simply doesn't show up in the Control Panel under the Add New Hardware section. I've tried installing drivers for several different types of sound cards but I have a hard time knowing where to begin when I don't even know or remember what kind of sound card it is. I don't want to have to crack the case open and look directly; isn't there a way to get Windows to find the sound card so I know what driver to download? Shouldn't it do all that automatically? Because it's not. When I tell it to look up new hardware to install, it gives me the 56k modem speaker, and underneath that, whatever sound driver I just installed (the wrong one so far.) Please help, and thanks, Damon Have you installed the driver for motherboard (actually -- inf-file for its chipset)? It has to be at the CDROM for your motherboard -- or you can download the latest version either from Intel site, http://support.intel.com/support/ or from VIA site, http://www.viaarena.com (depending on the chipset). After driver is installed and computer restarted, you have to install the specific driver for sound card from its CDROM (or download it from the manufacturer's site): not all of them are detecting by Win98 correctly, because many of the sound cards simply did not exist when Win98 had been released. -- Mikhail Zhilin MS MVP (Windows - Shell/User) http://www.aha.ru/~mwz Sorry, no technical support by e-mail. Please reply to the newsgroups only. ====== >After a reinstallation of Windows 98, I can't get the sound to work. I'm >pretty sure it isn't a hardware specific issue; all the speakers seemed to be [quoted text clipped - 13 lines] > >Damon If the sound card is not integrated into the motherboard, then you can open the box and look at it. You should be able to see the manufacturer's name. If this is a brand name computer, you may be able to go to the manufacturer's web site and get the specifices on the model that you have. Some manufacturer's even ask you to enter your serial number and the hardware as the computer was shipped will be displayed along with links to drivers that are available for it. PattyL > After a reinstallation of Windows 98, I can't get the sound to work. I'm > pretty sure it isn't a hardware specific issue; all the speakers seemed to [quoted text clipped - 20 lines] > > Damon >I don't want to have to crack the case open >and look directly; isn't there a way to get Windows to find the sound card so >I know what driver to download? Many people recommend Everest Home Edition: http://www.lavalys.hu/products/overview.php?pid=1&lang=en Otherwise Windows 98 has msinfo32.exe which will tell you something about your "problem" devices. -- Franc Zabkar Please remove one 'i' from my address when replying by email. I downloaded Everest, which informed me that I have a Creative Sound Blaster PCI128 (Ensoniq ES1370) sound card. (This is the card that came with the computer. It always used to work before.) The Everest program led me to the Creative website, where I downloaded the driver and was told that it couldn't install because it could not detect a Sound Blaster card on my computer. > >I don't want to have to crack the case open > >and look directly; isn't there a way to get Windows to find the sound card so [quoted text clipped - 9 lines] > > Please remove one 'i' from my address when replying by email. Check out this link, http://www.ehow.com/how_5571_upgrade-drivers-sound.html > I downloaded Everest, which informed me that I have a Creative Sound Blaster > PCI128 (Ensoniq ES1370) sound card. (This is the card that came with the [quoted text clipped - 15 lines] > > > > Please remove one 'i' from my address when replying by email. I've already done this. The driver I downloaded wouldn't install because it couldn't find the soundcard on my computer. The computer can't even find the damn card! It's (apparently) a Soundblaster PCI128. I've tried at least 30 different drivers in the Device Manager trying to find one that works, and none have. The driver I downloaded doesn't even show up under the Creative menu, either. My speakers are making wierd crackling noises. Fed up. I'm this close to buying a new computer, but I am a college student and have limited funds so I hope it doesn't come to that. Thanks to all of you for your help, though. Really appreciated. > Check out this link, > [quoted text clipped - 30 lines] > > > > > > Please remove one 'i' from my address when replying by email. When I try to add the sound card driver through Add New Hardware, I get this: "The file 'a3d.dll' on Creative Sound Blaster PCI 128 Driver Disk cannot be found." I don't *have* a driver disk. Why would I? This stuff came with the computer, and never asked for one before. Nice products, Microsoft. > I've already done this. The driver I downloaded wouldn't install because it > couldn't find the soundcard on my computer. The computer can't even find the [quoted text clipped - 41 lines] > > > > > > > > Please remove one 'i' from my address when replying by email. >When I try to add the sound card driver through Add New Hardware, I get this: > [quoted text clipped - 3 lines] >I don't *have* a driver disk. Why would I? This stuff came with the >computer, and never asked for one before. Nice products, Microsoft. You *should* have received a set of discs with your new computer. These discs would have device drivers and user manuals. At the very least you should have been given a CD for your motherboard. Why don't you visually identify your soundcard? Everest may not be identifying it correctly, especially if it one of those odd sound/modem combo cards. >> I've already done this. The driver I downloaded wouldn't install because it >> couldn't find the soundcard on my computer. The computer can't even find the [quoted text clipped - 41 lines] >> > > > >> > > > Please remove one 'i' from my address when replying by email. -- Franc Zabkar Please remove one 'i' from my address when replying by email. I don't believe that Everest is wrong. I am quite sure I have the sound card that it indicates. This computer is from early 1999-2000, it is not new. We upgraded the OS from Windows 95 to 98 a long time ago. I'm quite sure there was no software included for the soundcard. Even if there was it would be irrelevant because that is what the internet is for. I have downloaded many drivers for my card off the internet. SBPCI_WebDrvsV5_12_01.exe. SBPCI128Setup_w9x.exe. SPCTAUDIOSetupus.exe. All of them either crashed or asked for missing files. I downloaded all the missing files off the internet from www.soundcard-drivers.com. Still no change. And what the hell is a 56k Speakerphone? > >When I try to add the sound card driver through Add New Hardware, I get this: > > [quoted text clipped - 61 lines] > > Please remove one 'i' from my address when replying by email. Did you install the latest INF file(s) for your chipset per the previous poster's suggestion (or rule it out)? This is often needed for Win9x on older MBs to enable exactly what you're having problems with, detecting HW. If you're not sure what this is, post back with the computer make/model or motherboard make/model. >I don't believe that Everest is wrong. I am quite sure I have the sound >card [quoted text clipped - 91 lines] >> >> Please remove one 'i' from my address when replying by email. Hmmm, not sure if I checked up on the INF files. And I neglected to post my system specs, which is usually the first thing I do. It is a Quantex, a company long out of business. GenuineIntel, Pentium(r) II Processor, 96 MB RAM. 9FX Reality 334 graphics card (also very old and out of business.) I gave up and cracked open my case; the sound card IS an ensoniq es1370 card, and since Everest was right about that I am assuming it was right about it being a Creative Sound Blaster PCI 128. That's all I can tell you, I'm not sure what these INF files are that you speak of. I'm clearly only semi-computer literate. Please help, and thanks. -Damon > Did you install the latest INF file(s) for your chipset per the previous > poster's suggestion (or rule it out)? This is often needed for Win9x on [quoted text clipped - 97 lines] > >> > >> Please remove one 'i' from my address when replying by email. Post back with the motherboard and chipset info (both under Motherboard using Everest). > Hmmm, not sure if I checked up on the INF files. And I neglected to post > my [quoted text clipped - 124 lines] >> >> >> >> Please remove one 'i' from my address when replying by email. Motherboard: Biostar MGTLA, 11/11/97-i440LX-2A69JB09C-00 Chipsets: North Bridge / Intel 82443LX PAC, South Bridge / Intel 82371AB PIIX4 Is that enough? -Damon > Post back with the motherboard and chipset info (both under Motherboard > using Everest). [quoted text clipped - 127 lines] > >> >> > >> >> Please remove one 'i' from my address when replying by email. Intel 440 chipset file downloads are here: http://downloadfinder.intel.com/scripts-df-external/filter_results.aspx?strTypes =all&ProductID=129&OSFullName=Windows*+98+SE&lang=eng&strOSs=18&submit=Go%21 Follow the links to download and install the INF file listed under Software Archives. You might be able to use the USB drivers also but I would start with the INF file first. > Motherboard: Biostar MGTLA, 11/11/97-i440LX-2A69JB09C-00 > Chipsets: North Bridge / Intel 82443LX PAC, South Bridge / Intel 82371AB [quoted text clipped - 169 lines] >> >> >> >> >> >> Please remove one 'i' from my address when replying by email. Intel 440 chipset downloads are here: http://downloadfinder.intel.com/scripts-df-external/filter_results.aspx?strTypes =all&ProductID=129&OSFullName=Windows*+98+SE&lang=eng&strOSs=18&submit=Go%21 Follow the links to download the INF file under Software Archives. You might be able to use the USB drivers also but I would start with the INF file. > Motherboard: Biostar MGTLA, 11/11/97-i440LX-2A69JB09C-00 > Chipsets: North Bridge / Intel 82443LX PAC, South Bridge / Intel 82371AB [quoted text clipped - 169 lines] >> >> >> >> >> >> Please remove one 'i' from my address when replying by email. Thanks! Downloaded and installed the program. Windows had me restart, detected a bunch of new hardware, then restarted again. And yet, no sound. I managed to install the Creative SB PCI 128 Web Drivers, but this did absolutely nothing that I can tell. Every other version of the PCI 128 drivers I try to install either tells me that it cannot detect an SB card, or simply crashes. I don't even know if I have the right drivers. I downloaded every version I could find and none of them seem to work. Interestly, in Everest there is nothing listed under "Windows Audio"; however, the Sound Blaster card IS listed under PCI/PnP Audio. What does this mean? I checked out those USB drivers you suggested as backup but couldn't figure out what I was supposed to download. At this point I am past being desperate; I feel nothing but apathy towards this computer for giving me such a hard time for no apparent reason. Is it possible that the government has hijacked my computer and doesn't want me to use my sound card for a reason? Kidding, of course. I'm still stuck and frustrated, though. > Intel 440 chipset downloads are here: > [quoted text clipped - 177 lines] > >> >> >> > >> >> >> Please remove one 'i' from my address when replying by email. Somethings wrong with my ISP. I read your response but can only reply to this one. Boot into Safe Mode (press F8 while booting, select Safe Mode). Go into Device Manager and delete everything under Sound. Reboot. If the computer begins to ask for audio drivers - this would be a success. If you have some, point it to the right folder otherwise cancel your way through and you'll see the yellow exclamation marks under Device Manager. Your computer now sees audio HW and the next step is to find the right drivers. If the computer still doesn't see HW, not sure what to do next. > Motherboard: Biostar MGTLA, 11/11/97-i440LX-2A69JB09C-00 > Chipsets: North Bridge / Intel 82443LX PAC, South Bridge / Intel 82371AB [quoted text clipped - 169 lines] >> >> >> >> >> >> Please remove one 'i' from my address when replying by email. F8? Safe Mode? What? I am given the option to "hit DELETE to enter setup" during booting, but there is nothing in there that I recognize. I know what you are talking about, but only for our other computer at home. Please elaborate? > Somethings wrong with my ISP. I read your response but can only reply to > this one. [quoted text clipped - 181 lines] > >> >> >> > >> >> >> Please remove one 'i' from my address when replying by email. During boot, just before the Windows splash screen displays, press the F8 key and you will get a menu of options (during boot you can tap the F8 key to help 'get it' at the right time). Select Safe Mode which will then resume booting. Then go into Device Manager and delete (maybe it's called remove) everything under Sound. Reboot. > F8? Safe Mode? What? I am given the option to "hit DELETE to enter setup" > during booting, but there is nothing in there that I recognize. I know [quoted text clipped - 217 lines] >> >> >> >> >> >> >> >> Please remove one 'i' from my address when replying by email. Alright, got into safe mode. However... There is no "device manager" that you speak of, unless you are talking about "add new hardware", which doesn't work in safe mode, or "add/remove programs", which has nothing in it worth deleting. Sorry to hang up on something so obvious, but I have no idea what you are talking about. I do know what a device manager is but there just doesn't seem to be one on here. > During boot, just before the Windows splash screen displays, press the F8 > key and you will get a menu of options (during boot you can tap the F8 key [quoted text clipped - 223 lines] > >> >> >> >> > >> >> >> >> Please remove one 'i' from my address when replying by email. Right click on My Computer. Select Properties. > Alright, got into safe mode. However... > [quoted text clipped - 261 lines] >> >> >> >> >> >> >> >> >> >> Please remove one 'i' from my address when replying by email. Okay, booting in save mode, went into Device Manager, deleted all the bogus/phantom Audio entries and rebooted in normal. Windows detected new Audio PCI hardware and attempted to install it. However, when it asks for the driver, I am stumped. I don't have a driver CD and only one of the drivers I've installed has created a folder. I pointed the install program to that folder but it couldn't find what it was looking for. Perhaps I have the wrong driver? I don't see how I could. Specifically "a3d.dll" or something... not sure what that is. So I cancelled and went to reinstall one of the drivers, and as it was installing, the Windows audio PCI detection window came up again and prompted me to point it to the right driver. Again, I had nothing to point it to. I finished installing the driver and it appeared to have no difference at all. If you know of the specific driver and the specific way I am suppose to install it, that would be helpful. I'm so close, I can feel it... Thanks, Damon > Right click on My Computer. Select Properties. > [quoted text clipped - 261 lines] > >> >> >> >> >> > >> >> >> >> >> -- Franc Zabkar It is now detecting HW - problem one solved. You are close. All you need now are the right drivers. I'll see what I can find. In the meantime, Google is your friend. > Okay, booting in save mode, went into Device Manager, deleted all the > bogus/phantom Audio entries and rebooted in normal. Windows detected new [quoted text clipped - 322 lines] >> >> >> >> >> >> >> >> >> >> >> >> -- Franc Zabkar Found this. Follow the directions to right click and save. Unzip into its own folder. Open, double-click on the file setup.exe. Cross your fingers. http://www.files.lt/download.php?Lang=en&FileId=160099695&DoCheck=1&RId=308 > It is now detecting HW - problem one solved. You are close. All you need > now are the right drivers. I'll see what I can find. In the meantime, [quoted text clipped - 340 lines] >>> >> >> >> >> >> >>> >> >> >> >> >> -- Franc Zabkar Here's another one. It has the file a3d.dll that you mentioned previously. This download is a lot larger (23MB) than the other file I pointed you to because it has Win95, NT, and other programs all compressed into a .rar file. Your unzip program should be able to decompress it by double-clicking on it. ftp://ftp.320-8080.ru/pub/driver/sound/creative/ES1370_pci.rar What I'm searching on are drivers for your chipset, ES1370. That's the key. > It is now detecting HW - problem one solved. You are close. All you need > now are the right drivers. I'll see what I can find. In the meantime, [quoted text clipped - 340 lines] >>> >> >> >> >> >> >>> >> >> >> >> >> -- Franc Zabkar What do you know, I have sound! The first link you sent me didn't work, just sent me to the homepage of that File site, where I searched for the drivers but couldn't find one with the same address as the ones you linked me too, so I just downloaded the 23 MB one, extracted it, picked a file, opened it, ran setup. It installed the drivers for a PCI64, not 128, but it's working just fine. (were there 128 ones in that file as well? or just the 64 because they matched my chipset?) I can't get sound to work in my games yet, but games can wait (music is more important in college). Sound was working before the program had even finished installing, as it made exclamation noises, but when it prompted me to restart and I agreed, there was a system error and the program crashed, however the computer restarted and everything appears to be in working order... i'm just a little worried about having PCI 64 drivers installed when i'm not sure if that's the card i have. i'm afraid if i tried anything else though, i would damage something, and ruin this sense of relief. Thank you immeasurably for all your help, but hang around just in case, Damon > Here's another one. It has the file a3d.dll that you mentioned previously. > This download is a lot larger (23MB) than the other file I pointed you to [quoted text clipped - 267 lines] > >>> >> >> >> >> >> >> the > >>> >> >> >> >> >> >> Creative Not sure of the difference between PCI64 and PCI128. Apparently the documentation isn't consistent either. In one of the the help files it lists PCI128 and shows at the top of a window to configure sound the model PCI128 even though the text description describes the PCI64. At least it works. Regarding the other link, make sure you didn't load (or click) on just a piece of it, e.g. if it word wrapped to another line. Just paste in the rest and you'll get the full link. Note, however, I did not find the a3d.dll file anywhere in that download nor do I see any reference to PCI128. You might be better off leaving well enough alone. > What do you know, I have sound! > [quoted text clipped - 339 lines] >> >>> >> >> >> >> >> >> the >> >>> >> >> >> >> >> >> Creative One other note. Games often require what's called "legacy support". You have a help file from your download called SBP64L.HLP located in: ES1370_pci\WIN95DRV which addresses games. I pulled some text but you might want to browse through the help file some more. You can probably get to all the help files by clicking on one of your sound apps listed under Control Panel. I opened it by double-clicking directly on the file (I'm not running Win98). Good luck. ------------------------------------------------------- The Sound Blaster PCI64 card is compatible with popular audio standards in the market. Games that support the following sound modes will operate on the Sound Blaster PCI64 card: AudioPCI, DirectX, Ensoniq Soundscape, SoundBlaster Pro, and MPU401/Roland (Sound Canvas/General MIDI or MT32/LAPC-1). Three Operating Modes You will use one of these modes when using the Sound Blaster PCI64 card in Windows 95/98: 1 Windows 95/98 Mode 2 Windows 95/98 MS-DOS Prompt 3 Windows 95/98 MS-DOS Mode Windows 95/98 Mode Windows 95/98 Mode is the native mode of the Sound Blaster PCI64 card. Games that indicate that they are for Windows 95/98 use this mode. In general, the only thing required to play a game under Windows 95/98 is to install the game. Some Windows 95/98 games will use DirectX. Sound Blaster PCI64 is fully compatible with DirectX. Windows 95/98 MS-DOS Prompt The majority of games currently out in the market are designed for MS-DOS only. The Sound Blaster PCI64 card fully supports MS-DOS games. The recommended method for playing MS-DOS games is to open an MS-DOS virtual machine (also known as MS-DOS Prompt or MS-DOS Box), and then to install and run the MS-DOS game. The icon, MS-DOS Prompt, should appear in the Start Menu under Programs. This will give you an MS-DOS Prompt. The Sound Blaster PCI64 Legacy Device must be enabled in order for MS-DOS Prompt games to function. Windows 95/98 MS-DOS Mode There could be times when you may not be able or do not want to run a game in an MS-DOS prompt. The game may be incompatible with Windows 95/98, or you may not have enough system resources to play the game with Windows 95/98 loaded. When this happens, you can use a mechanism called MS-DOS Mode, which loads only the real-mode portions of the operating system. Copyright © 1998 Creative Technology Ltd. > What do you know, I have sound! > [quoted text clipped - 339 lines] >> >>> >> >> >> >> >> >> the >> >>> >> >> >> >> >> >> Creative |
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