Recovery disc re-instal: can't get past W98 logon (repost)

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Bryan P - 22 Jan 2006 01:23 GMT

Below is the copy of the response to this problem from a month ago!
I've tried both solutions but still no success. This is an all usb
pc...does that help? Any further assistance would be great. Tks.

And, should Noel's correct solution not work for some reason, try a work
around by assigning a blank password in safe mode:

Blank Password: Go to control panel, network, primary network logon and
select Windows Logon. Go to control panel, passwords, user profiles and
ensure the "all user's" box is marked. If you have a password established,
go to control panel, passwords, change windows password, type the password
in the old box, leave the rest blank and OK your way out. If you have
forgotten your password, delete the .pwl file with your user name (mine is
ron.pwl); however, be aware that you will lose all passwords stored in the
..pwl file. If you do not have a password established or have deleted the
..pwl file, when the W95/98 logon screen appears at boot, type a user name
only and hit OK. If the logon screen continues to appear and you have Tweak
UI installed, go to the Paranoia tab and remove the mark from "clear last
user."

Signature

Regards

Ron Badour, MS MVP for W98
Tips: http://home.satx.rr.com/badour
Knowledge Base Info:
http://support.microsoft.com/default.aspx?pr=kbinfo

"Noel Paton" <NoelDPspamless@crashfixpc.com> wrote in message
news:OQE9JitBGHA.516@TK2MSFTNGP15.phx.gbl...

> Boot to Safe Mode
> Open Device Manager
> Remove ALL Keyboard and Mouse entries
> Remove ALL entries in the 'Other Devices' Branch (if present)
> Remove ALL error-flagged entries
> Boot to Normal Mode - Windows will reinstall the drivers, hopefully curing
> your problem
>
> --
> Noel Paton (MS-MVP 2002-2006, Windows)
>
> Nil Carborundum Illegitemi
> http://www.crashfixpc.com/millsrpch.htm
>
> http://tinyurl.com/6oztj
>
> Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
> "Bryan P" <Bryan P@discussions.microsoft.com> wrote in message
> news:DF274B89-C330-4D02-8C9B-2E1E0C25C4C5@microsoft.com...
>> Gateway Neo recovery disks used to re-install W98SE. No problems with
>> setup.
>> When it gets to the password window after the instal I have no mouse or
>> keybd
>> control. It will boot in Safe Mode OK. Keybd and mouse control all OK.
>> So if I can have help in bypassing the Passwd window or some other fix,
>> that
>> would be great. Tks in anticipation.

Reply to this Message

Jeff Richards - 22 Jan 2006 05:07 GMT

What is the setting for legacy keyboard support in BIOS setup?
http://support.intel.com/support/peripherals/sb/cs-011939.htm

Signature

Jeff Richards
MS MVP (Windows - Shell/User)

> Below is the copy of the response to this problem from a month ago!
> I've tried both solutions but still no success. This is an all usb
[quoted text clipped - 43 lines]
>>> that
>>> would be great. Tks in anticipation.

Reply to this Message

Noel Paton - 22 Jan 2006 07:32 GMT

Jeff
Since the user has mouse/KBD access before logon, the USB must be switched
on - and Legacy only affects DOS/BIOS USB control, not Windows.

Signature

Noel Paton (MS-MVP 2002-2006, Windows)

Nil Carborundum Illegitemi
http://www.crashfixpc.com/millsrpch.htm

http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's

> What is the setting for legacy keyboard support in BIOS setup?
> http://support.intel.com/support/peripherals/sb/cs-011939.htm
[quoted text clipped - 51 lines]
>>>> that
>>>> would be great. Tks in anticipation.

Reply to this Message

Jeff Richards - 22 Jan 2006 10:32 GMT

We are all assuming that OP had legacy support enabled for the install. We
do not know whether or not the user has retained the legacy setting for the
boot. If not, and if Windows is assuming that the keyboard is configured as
it was for the install, then the boot will fail.

Signature

Jeff Richards
MS MVP (Windows - Shell/User)

> Jeff
> Since the user has mouse/KBD access before logon, the USB must be switched
[quoted text clipped - 59 lines]
>>>>> that
>>>>> would be great. Tks in anticipation.

Reply to this Message

Noel Paton - 22 Jan 2006 10:42 GMT

No it won't - USB is detected and drivers are loaded in the default
configuration, and as such are not dependent on the Legacy settings -
besides which he's uninstalled/reinstalled the mouse and keyboard in this
configuration.

Signature

> We are all assuming that OP had legacy support enabled for the install. We
> do not know whether or not the user has retained the legacy setting for
[quoted text clipped - 65 lines]
>>>>>> that
>>>>>> would be great. Tks in anticipation.

Reply to this Message

Bryan P - 22 Jan 2006 19:16 GMT

I've read your responses. Tks. I haven't checked BIOS yet (it's a neighbour's
PC), but reading the Intel link provided by Jeff, I can do all the things it
says may not work if there is a legacy prob. Also even though I've removed
all refs to keyboard and mouse in device manager (in safe mode) I've still
got control if I boot in safe mode again, and of course I can't re-install
that hardware in safe mode. And also re-installing from scratch with the
recovery disk still gives the same problem.
But I will check that legacy is enabled in BIOS.

> No it won't - USB is detected and drivers are loaded in the default
> configuration, and as such are not dependent on the Legacy settings -
[quoted text clipped - 70 lines]
> >>>>>> that
> >>>>>> would be great. Tks in anticipation.

Reply to this Message

Jeff Richards - 23 Jan 2006 08:26 GMT

If you have run through the Intel tests then I would agree it's not likely a
legacy support issue.

Do you know that USB is working on this machine? Is USB getting loaded in
safe mode, and can you test it?

Signature

Jeff Richards
MS MVP (Windows - Shell/User)

> I've read your responses. Tks. I haven't checked BIOS yet (it's a
> neighbour's
[quoted text clipped - 6 lines]
> recovery disk still gives the same problem.
> But I will check that legacy is enabled in BIOS.

Reply to this Message

Noel Paton - 23 Jan 2006 09:19 GMT

I can only think that the driver files themselves have been corrupted, and
that you need to force a new driver set into the system.
I suggest that you download updated drivers from the manufacturer's website,
and install them (hopefully, you'll be able to do so while in Safe Mode),
and then reboot. to normal mode where the system should detect the updated
drivers and fix itself - if not, then reboot to safe mode, and remove the
devices as before, and reboot again.

Signature

> I've read your responses. Tks. I haven't checked BIOS yet (it's a
> neighbour's
[quoted text clipped - 94 lines]
>> >>>>>> that
>> >>>>>> would be great. Tks in anticipation.

Reply to this Message

Jeff Richards - 23 Jan 2006 08:27 GMT

You have two assumptions - USB is getting detected properly, and USB drivers
are loading properly.

Signature

Jeff Richards
MS MVP (Windows - Shell/User)

> No it won't - USB is detected and drivers are loaded in the default
> configuration, and as such are not dependent on the Legacy settings -
> besides which he's uninstalled/reinstalled the mouse and keyboard in this
> configuration.

Reply to this Message

Noel Paton - 23 Jan 2006 09:16 GMT

Jeff -
THE KEYBOARD AND MOUSE BOTH WORK IN SAFE MODE!!!
therefore the USB works - but there is some factor inhibiting its effective
use in normal mode.
Please read what the poster has written, rather than attempting to support
incorrect assumptions

Signature

> You have two assumptions - USB is getting detected properly, and USB
> drivers are loading properly.
>> No it won't - USB is detected and drivers are loaded in the default
>> configuration, and as such are not dependent on the Legacy settings -
>> besides which he's uninstalled/reinstalled the mouse and keyboard in this
>> configuration.

Reply to this Message

Jeff Richards - 24 Jan 2006 09:37 GMT

"some factor inhibiting its effective use in normal mode" is just a fancy
way of saying it doesn't work. You cannot assume that a working keyboard
and mouse in safe mode means that USB is working properly in normal mode.
Otherwise, your suggestion that perhaps the drivers are corrupted would be
illogical, when in fact it (or something similar, like failing to load
properly) is exactly the conclusion I was proposing.

Signature

Jeff Richards
MS MVP (Windows - Shell/User)

> Jeff -
> THE KEYBOARD AND MOUSE BOTH WORK IN SAFE MODE!!!
[quoted text clipped - 9 lines]
>>> besides which he's uninstalled/reinstalled the mouse and keyboard in
>>> this configuration.

Reply to this Message

Bryan P - 25 Jan 2006 19:47 GMT

Thanks guys. As I understand it you want me to find updated mouse & keybd
drivers or just USB drivers? I gather these are the ones called HID! And
should I look at MS site for these or the manufacturer? I've checked Gateway
and they don't seem to support Neo PC's anymore. I have a disk for the mouse,
but the problem was occurring before I loaded its software. If I do the
recovery instal again, is there another way I could proceed?
Tks again.

Reply to this Message

Jeff Richards - 25 Jan 2006 20:54 GMT

The keyboard and mouse drivers might be called HID. However, the track I
was following was that your problem is with USB rather than the actual mouse
drivers. Do you know that USB is working on that machine under Windows?
What is the current setting for legacy support of mouse and keyboard? Does
the problem change if you change that setting? Do you have a standard
keyboard and connector you can use for testing?

It's quite possible that the problem is nothing to do with USB or drivers,
and is associated with something entirely different that loads or executes
in normal mode at the time that the dialogue appears.

Signature

Jeff Richards
MS MVP (Windows - Shell/User)

> Thanks guys. As I understand it you want me to find updated mouse & keybd
> drivers or just USB drivers? I gather these are the ones called HID! And
[quoted text clipped - 5 lines]
> recovery instal again, is there another way I could proceed?
> Tks again.

Reply to this Message

Bryan P - 26 Jan 2006 19:34 GMT

> The keyboard and mouse drivers might be called HID. However, the track I
> was following was that your problem is with USB rather than the actual mouse
[quoted text clipped - 17 lines]
>
> At the moment I have XP Home temporarily installed to enable my neighbour to use the PC. It's not an option to continue with this (cost, insufficient RAM, etc). Everything functions perfectly with XP, if rather slowly. The PC only has USB so I cannot use any other keyboard. Is it possible to 'go back' within XP to W98 and instal that way?

Tks.

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