Can't start windows 98 in safe mode

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kcole88 - 27 Jan 2004 18:00 GMT

after installing software for a digital camera, windows 98
refuses to run. I can't start it in safe mode to remove
the offending program. is there another way?
extremely frustrated,
kcole88

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Ron Badour - 27 Jan 2004 19:20 GMT

Not enough info. What happens when you try to boot--be specific. What
happens in safe mode? Any error messages?

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Regards

Ron Badour, MS MVP W98 System
Tips: http://home.satx.rr.com/badour
Knowledge Base Info:
http://support.microsoft.com/default.aspx?pr=kbinfo

> after installing software for a digital camera, windows 98
> refuses to run. I can't start it in safe mode to remove
> the offending program. is there another way?
> extremely frustrated,
> kcole88

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kcole88 - 28 Jan 2004 01:30 GMT

Ron:
Thank you for your reply. To be more specific, when I
start the computer, Windows 98 will start up but then
hangs with only wallpaper and cursor showing on the
screen. I never get to the desktop. Upon ctl/alt/del, no
programs are shown running. When I try to boot in safe
mode, I only get a blank "safe mode" screen, with "safe
mode" shown in each corner. Is there any other way to get
win98 to run?
Thanks so much,
Kcole88

>-----Original Message-----
>Not enough info. What happens when you try to boot--be specific. What
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>
>.

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Ron Badour - 28 Jan 2004 03:13 GMT

That's what I needed. This has been a problem that quite a few users
have faced lately. Here's the standard blurb I have been using:

What brand of anti virus software do you use and is it kept up to date?
Did you see a pop up notice during your last computer session about a
spyware virus? We are trying to track down what is causing this
problem.

Many people have gotten relief by following the fix described in this
article:

Recovering From a Failed Internet Explorer Upgrade in Windows 98
http://support.microsoft.com/default.aspx?scid=kb;en-us;249191

Signature

Regards

Ron Badour, MS MVP W98 System
Tips: http://home.satx.rr.com/badour
Knowledge Base Info:
http://support.microsoft.com/default.aspx?pr=kbinfo

> Ron:
> Thank you for your reply. To be more specific, when I
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> >
> >.

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kcole88 - 28 Jan 2004 18:32 GMT

Ron:
I use Norton Antivirus but did not get a message regarding
spyware. I will look at the article you attached.
thanks,
kcole88

>-----Original Message-----
>That's what I needed. This has been a problem that quite a few users
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>
>.

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