Can't get my Internet!

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Oliver - 10 Jun 2004 22:46 GMT

Hello,
I can't access the Internet anymore! Yes, I have a (paid!)
hookup, and the patch cord is okay, and it's worked for
the last million years, etc., etc., and when I try to
reinstall IE6, the computer wants to download the latest
version frmo the Net, but of course I can't access the
Net, so the computer says, "Error." Please help me get
back on the Net! (I'm writing this from school.)

Also, I noticed I have this following stuff on my
Add/Remove programs list. I don't know what they are, and
when I try to uninstall, the computer can't, and tells me
it "may have already been uninstalled".

Batch Assistant
Data Compiler
Enhance
Indexing Function
Search OS
SBM OS
Sidebar Search
TV Media
URL.IE.APP

What is this stuff?
Please help me figure out how to access the Net! (I get
the typical "connection could not be made" screen when I
try to open IE6.) Thank you!

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Andrew H. Carter (Applied ROT 17 Left, for Email do 17 Right) - 11 Jun 2004 02:37 GMT

>Hello,
>I can't access the Internet anymore! Yes, I have a (paid!)
[quoted text clipped - 4 lines]
>Net, so the computer says, "Error." Please help me get
>back on the Net! (I'm writing this from school.)

Did you switch providers?
Did you switch from a provider's software to Windows Dial-up Networking?
Is your modem software installed/operating correctly? Have you checked it
via the Device Manager?
Do you have a firewall? Is the comp locked from WWW access? Are you the
admin/owner of the comp? User who is not admin?
Did you reboot in order to update the registry?
Is there a dial tone?
Are the modem settings screwed up?

>Also, I noticed I have this following stuff on my
>Add/Remove programs list. I don't know what they are, and
>when I try to uninstall, the computer can't, and tells me
>it "may have already been uninstalled".

Did you get the computer new, or second hand? If you can't uninstall such
from the Add/Remove, the "ghost apps" can be removed, provided you are sure
such are no longer on your system. You can also edit/create new entries to
repair faulty or nonexistant ones rather easily if you have Tweakui, one of
the power toys.

http://download.microsoft.com/download/winme/Install/1.0/WinMe/EN-US/Tweakui.exe

or http://tinyurl.com/i4p

Signature

Sincerely,

Andrew H. Carter
d(-_-)b

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Oliver - 11 Jun 2004 16:30 GMT

>Did you switch providers?
>Did you switch from a provider's software to Windows Dial-up Networking?

No, I haven't switched any providers or anything.

>Did you reboot in order to update the registry?

I had to get someone to run a special ScanDisk on my hard
drive a week ago, because the computer wasn't loading
Windows. When I got it back, everything worked, except I
couldn't access the internet. So I suppose the registry
has been 'updated', or something. But I have no idea how
to use or check the registry, and remember, I can't
download any programs to help!

>Is your modem software installed/operating correctly? Have you checked it
>via the Device Manager?

No, I don't know how to. Is it in the Control Panel or
somewhere?

>Are the modem settings screwed up?

Don't know how to check.

Isn't there some installation program on the Windows 98 CD
that doesn't need to hookup to the Net?

>Do you have a firewall? Is the comp locked from WWW access? Are you the
>admin/owner of the comp? User who is not admin?

I don't know what firewall or admin means, but it's my own
PC, and I'm the only one who uses it.

I'm going to go home now and try a couple more things, but
I'm still in the dark as to how to get back on the Net.
I've tried using the Net Hookup Wizard, but it assumes I
don't yet have a provider (I do), and it's just not set up
to reinstall.

So I guess the real question here is: how do I
reinstall/hook up again WITHOUT having to download
the 'latest files' from the Net?

Thanks for your time.

Reply to this Message

Andrew H. Carter (Applied ROT 17 Left, for Email do 17 Right) - 11 Jun 2004 19:38 GMT

>>Did you switch providers?
>>Did you switch from a provider's software to Windows Dial-
[quoted text clipped - 9 lines]
>to use or check the registry, and remember, I can't
>download any programs to help!

To start the Registry Editor:

Start > Run > (type) Regedit (enter)

>>Is your modem software installed/operating correctly?
>Have you checked it
>>via the Device Manager?
>No, I don't know how to. Is it in the Control Panel or
>somewhere?

The quickest way to get to the Device Manager, which is part of System via
the Control Panel:

WIN + Pause Break (keyboard button, pressed as in CTRL+ALT+DEL, all at the
same time)

NOTE: the key that is termed as the WIN key has the little flying Microsoft
windows sitting between the CTRL and ALT keys on the left of the spacebar
and possibly the right of it.

You should see a listing for modem, there should be a plus sign (+) next to
it, click that. If you see a red line/X through the icon that appears
under it, then that device is disabled. Click Properties and make sure
Disable is unchecked.

It may also be possible that the software has somehow been uninstalled, if
you don't see your modem listed nder the Modem heading, then that is the
case. To further pinpoint any problems involved there might be a heading
of Problem/Unkown devices or some heading like that with a question mark
"?" , click the "+" sign next to it, perhaps your modem is listed there if
not under Modem.

>>Are the modem settings screwed up?
>Don't know how to check.

Device Manager > Modems > find your modem > Properties

It also might be possible that the wrong adapter has been setup. Also in
Dial-Up Networking check each number you may have and check the Properties

> Server Types more than likely you will need TCP/IP checked and the other

two unchecked.

>Isn't there some installation program on the Windows 98 CD
>that doesn't need to hookup to the Net?
[quoted text clipped - 4 lines]
>I don't know what firewall or admin means, but it's my own
>PC, and I'm the only one who uses it.

A firewall is either software or hardware or both which protects your
computer from being spied upon, and protects sensitive data (bank account,
credit card, passwords, address) from being used in the realm of Identity
Theft. While anti-virus and firewall proggies belong in the "unwritten
rule" of must haves, if I had to have only one, I would opt for the
firewall.

>I'm going to go home now and try a couple more things, but
>I'm still in the dark as to how to get back on the Net.
[quoted text clipped - 5 lines]
>reinstall/hook up again WITHOUT having to download
>the 'latest files' from the Net?

You shouldn't have to download any files to install anything.

Would you happen to have one of the Age of Empires II CDs, at least the
Conquerors Expansion? If so there is a diagnostic utility located at:

M:\GOODIES\MACHINE\Machine.exe

Or with it in the drive, just right-click the drive icon wherein the CD is
located and click View Machine Configuration which will call up Machine.exe
from that folder.

Click Log Info, then click View. Copy then paste it into a new message in
this thread.

Signature

Sincerely,

Andrew H. Carter
d(-_-)b

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