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Windows Forum / Windows 98 / Software / August 2004Installing Downloaded Program problem
I first purchased and downloaded McAfee VirusScan from their website. It completely downloaded. I launched the downloaded program VSG8041EN. It copied many files then did nothing after that. McAfee tech support gave must several suggestions: quit all applications, delete the temp file, download the program again. After none of the suggestions worked, McAfee suggested I purchase the CD instead for an additional money. I got my money back and went to Nortons. However, the same thing happened. I download the software and launched the downloaded file. It copied files to the TEMP folder including the installer. I launched the installer, the hour glass appeared for a second and nothing else happened. I used Nortons website to scan my computer for viruses. It found 4 ByteVerifers. I removed them and tried to install Nortons. Again it was unsuccessful. I am using Windows 98. Anyone have a suggestion while I wait for Nortons tech help? Installer errors are usually fixed by updating the Windows Installer and/or installing DCOM98. Update the Windows Installer: http://www.microsoft.com/downloads/release.asp?ReleaseID=32831 Install DCOM98: http://www.microsoft.com/com/dcom/dcom98/download.asp See also: HOWTO: Troubleshoot Windows Installer Engine Problems http://support.microsoft.com?kbid=260404 Q104985 INFO: Troubleshooting Initialization Errors: http://support.installshield.com/kb/view.asp?articleid=Q104985 Also, try this procedure: Open Windows Explorer or My Computer. Browse to the Program Files\Common Files\InstallShield folder. Right-click the InstallShield folder, click 'Rename', name the folder InstallShieldOld, and press Enter. Reboot. Open the Temp folder and delete all Temp files: -Click Start>Run, type: %temp% and click OK. -Press Ctrl+A to select all, then press Delete. Delete the Temporary Internet Files: -Click Start> Settings> Control Panel> Internet Options> General tab. -Click the Delete Files button, then put a checkmark in the box to Delete all offline content, and click OK, and OK. Close all open windows and running apps. Disable your anti-virus and screensaver. Press Ctrl+Alt+Delete, and End Task on everything except Explorer and Systray. Install the program in question. -- Glen Ventura, MS MVP W95/98 Systems http://dts-l.org/goodpost.htm > I first purchased and downloaded McAfee VirusScan from > their website. It completely downloaded. I launched the [quoted text clipped - 13 lines] > unsuccessful. I am using Windows 98. Anyone have a > suggestion while I wait for Nortons tech help? |
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