Hi Yvonne,

This usually indicates that there is an incorrect video driver installed.
Here's some information on replacing the video driver.

Tip: Go to Start - Run and type Msconfig and press enter. On the
General Tab click advanced, and make sure "VGA 640x480x16 is
NOT checked before continuing.

To correct this you will first have to identify the video card installed.
That may include checking documentation, contacting the system
manufacturer, or opening the box and looking for identifying marks
on a video card or video chip on the mother board. Some systems
will display the Video Adapter information on the top of the screen
when the system first boots up. Some manufacturers displays a logo
screen that may cover this information. It may be able to be removed
temporarily by pressing the ESC key when the logo first appears. Once
the Video card has been identified, go to the manufactures web site,
download and install the latest video driver and install it as per there
instructions. Or if the system shipped with a video card driver it can
also be used. But the newest drivers are normally the best.

"START, Run, MSConfig, Advanced button". If checked, then uncheck "VGA
640x480x16", & reboot.

"Control Panel, Display, Settings tab". Select as you wish from the
Colors dropdown menu. Really, you should need nothing higher than "High
Color (16 bit)", for speed/resource considerations.

If you move the Screen Area slider to 1024x768 there, be sure to click
the Advanced button, & select Large fonts.

Try to get your colors at least twice that way. If it continues to fail,
you may need to reinstall your Display Adapter...

......Start..........
The first thing to do is to remove the video adapter you have
installed. Right-click on the desktop; choose "Properties" from the
drop-down menu; select "Settings;" click on the "Advanced" button; and
click on "Adapter". An adapter is a program that tells Windows how to
deal with a specific video card. Make note of the adapter that is
currently installed. Then, change the adapter to "Standard Display
Adapter (VGA)" and restart the system.

[That is:  Click "Change, Next, bolt 'Display a List...', Next, bolt
'Show all hardware', scroll left pane to top, select '(Standard display
types)', select 'Standard Display Adapter (VGA)' in right pane, click
'Next'"... PCR]

This will remove the current adapter and replace it with a generic VGA
adapter that works with all video cards. You will not like VGA because
it supports only 16 colors, but the purpose of installing it is to get
rid of whatever was there before.

Next, return to the adapter screen and install an adapter that matches
your video card. This may or may not  be the adapter that you are
using now. Examine the materials you received with your computer to
see if they include a CD-ROM or floppy disk that contains the correct
video adapter. Or go to the Gateway website and see if they have an
adapter for you to download. Or check the website of the company that
made your video card.

Bill Starbuck (MVP)
......End...........