Users can customize their preferences.
"Include desktop icons..." and "Include Start menu..." are both
checked.
I believe you need to install the programs in both profiles, or else install them in the default profile, which is entered by clicking Cancel at the log-in, instead of logging onto one of the profiles.
You will find the files for a profile under the folder with the profile name, in Windows\Profiles subfolders.
You may want to just start over, deleting her profile and recreating it.....dunno for sure as I do not use profiles.
How to Disable and Delete User Profiles
http://support.microsoft.com?kbid=156826
User Profile Settings Do Not Seem to Be Maintained
http://support.microsoft.com/?kbid8628

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Glen Ventura, MS MVP W95/98 Systems
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> Users can customize their preferences.
>
[quoted text clipped - 3 lines]
> >Control Panel> Passwords> User Profiles tab:
> >what do you have selected and checkmarked there?