Re: Windows refuses to shutdown or restart - encapsulated - RESOLVED
Re: W98se Shutdown Problem - RESOLVED

in reference to threads:
news:uJgL8LUqGHA.4508@TK2MSFTNGP04.phx.gbl
news:eKHhJaYpGHA.4188@TK2MSFTNGP04.phx.gbl

Posted as a new Post because this *Solved* post has been placed at the very
bottom of each of the aforementioned threads.

This has been resolved thanks to the kind and untiring efforts of Noel Paton
(MS-MVP 2002-2006, Windows) who stuck with me throughout this thread and
issue. A number of others who are known to me also paid a brief (or not so
brief visit, and you know who you are PCR. <s>)
Since I've used so much bandwidth here I might as well try to explain for
the possible benefit of others who may find themselves facing a similar
problem with the same Monitor  and USB 1.1

Summary: If you have Win98se with USB 1.1 and this Dell 1907FP Flat Panel
Monitor, *Do Not* connect the USB 2.0 Upstream port on the monitor to the
Computers USB 1.1 Port.
The setup instructs one to connect the USB cable between PC and Monitor and
makes no statement anywhere that it is ancillary and not needed for
operation of the monitor. I suspect that this will continue to be the case
as W98se will become more and more "ignored" now that it is a documented
*unsupported OS*

The root cause (which may also be spiced up with a little of my own ignorant
stupidity) appeared to be related to a faulty Device related to the USB
Controllers. But actually more specifically related to one of two things
with this new Dell 1970FP Monitor (Flat Panel LCD Display).

For more details, read onward, otherwise, the basic short summary above
serves to shed light on the cause, effect.and solution.

My W98se is installed in a very late model of an Optiplex GX240 PC. As I
understand it, W98se supports USB 2.0, but as it comes, the hardware
installed in it is only USB 1.1

This Flat Panel monitor *may or may not be supported by W98se*. It is now
fairly well established that the driver supplied for it on the "Install Disk
" is NOT W98se supported, but is solely for WinXP and WinXP x 64 (64 bit).
It *may possibly* be supported by W2k as well, but in fact, Dell's available
documentation contradicts itself. If someone desires evidence of this, juts
look about their website in the downloads area. Enter the model number of
your Dell > enter your OS platform > go to the Drivers/Downloads > Display.
The info which is from the Readme and INF file for the Driver from the CD if
anyone wishes to see that will be found in this thread:
news:uMwJlEtpGHA.1592@TK2MSFTNGP04.phx.gbl

Be that as it may, that is not the actual problem, as in fact, the Monitor
does work. It may or may not be working at an optimum level (unknown by me;
never had one of these FP LCD Monitors before) and it does display some
"unfamiliar characteristics" and slightly disturbing graphical features.

Now, the one crux of the issue is this: This monitor is supplied with an
input connection for USB. From the monitor are 5 USB outputs.
The Monitor is able to only manage 2.0 USB and not 1.1 USB. It matters not
if a secondary device is attached to the Monitors USB 2.0 output. The
Computer Operating System will hang at Shutdown or Restart.

There is no documentation elsewhere - that I've seen - which mentions or
addresses this issue. Dell had not once during my many discussions with them
made any mention of the USB connector; to make certain it wasn't connected.

Once again, I'd like to offer my sincere thanks to all those who came to my
aid during this most vexing of problems. :-)

I hope this will be of some help to any person who might be faced with a
similar condition. Cheers.