missing vxd file -how to identify app

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Roger R - 28 Sep 2006 15:40 GMT

Trouble on startup with win98se.
Message tells me that system ini has registry reference to file: cshook.vxd
that is missing, and that I should re-install the application to restore the
file.

That's all well and good but how do I identify the appropriate application?

Please advise.

Roger R

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Hugh Candlin - 28 Sep 2006 16:06 GMT

> Trouble on startup with win98se.
> Message tells me that system ini has registry reference to file: cshook.vxd
[quoted text clipped - 6 lines]
>
> Roger R

http://service1.symantec.com/SUPPORT/sunset-c2002kb.nsf/0/78338ae60f4b470985256e
e5004933f4?OpenDocument

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Roger R - 28 Sep 2006 16:47 GMT

>> Trouble on startup with win98se.
>> Message tells me that system ini has registry reference to file:
[quoted text clipped - 11 lines]
>
> http://service1.symantec.com/SUPPORT/sunset-c2002kb.nsf/0/78338ae60f4b470985256e
e5004933f4?OpenDocument

Thanks, How did you know it was Symantec clean sweep? Just an intuative
guess from 'CS hook'?

Roger R

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Hugh Candlin - 28 Sep 2006 17:13 GMT

> >> Trouble on startup with win98se.
> >> Message tells me that system ini has registry reference to file:
[quoted text clipped - 9 lines]
> >>
> >> Roger R

http://service1.symantec.com/SUPPORT/sunset-c2002kb.nsf/0/78338ae60f4b470985256e
e5004933f4?OpenDocument

> Thanks, How did you know it was Symantec clean sweep? Just an intuative
> guess from 'CS hook'?
>
> Roger R

I once owned CleanSweep, so I was familiar with the CS file prefix
being related to that specific product, and with the CSHook file itself.

[After I install an app, I browse its directory, just to see what's there].

Ironic that you would have this issue with a product called CleanSweep.

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glee - 28 Sep 2006 20:11 GMT

>>> Trouble on startup with win98se.
>>> Message tells me that system ini has registry reference to file:
[quoted text clipped - 14 lines]
> Thanks, How did you know it was Symantec clean sweep? Just an intuative guess
> from 'CS hook'?

Have you used Google or another search engine recently? You will find cshook.vxd
info all over the Internet.

Signature

Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm

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Roger R - 29 Sep 2006 12:14 GMT

> Have you used Google or another search engine recently? You will find
> cshook.vxd info all over the Internet.

I had not tried that, but I see there are a great many entries.
However most appear to be of 2004 vintage summaried as:
1. Re-install Norton S. W. and then uninstall again-hopefully sucessfully.
2. Go to Symantec site and get instructions for solving the problem.
3. Download file cshook.vxd from third party library and install.

Re solution 1. Not sucessful. Re-installing NSW or CleanSweep appears to
go ok but on re-start system hangs. Usual scan disk rigmarole upon reset and
still get boot hang with cshook message.

Re solution 2. Symantec appear to have removed all reference to CShook from
their support pages.
My version of NSW/CS is 2004. From NSW 2004 page no further selection of
CleanSweep is available. If cshook.vxd is entered in the search box, six
irrelevant results are produced.

Taking the link supplied by Hugh Candlin. I followed -very carefully- the
instructions from Symantec 'How to uninstall Norton CleanSweep 2000 or 2001
manually'. document ID 2000065638361166. Recognising that my version is
not 2001 but 2004.

The result was that Windows would not run further than opening the desktop,
nothing in the system tray, and nothing would work. Only because I'd saved
a copy of the registry to desktop before starting was it possible to
recover. Phew...

Re solution 3. Not tried this yet as it costs 10 euros and the idea was to
remove the Clean Sweep not reinstall it.

So not sure where to go from here.
probably send a support email to Symantec, though that may take days to get
anywhere.

Roger

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Dan - 29 Sep 2006 13:30 GMT

>> Have you used Google or another search engine recently? You will find
>> cshook.vxd info all over the Internet.
[quoted text clipped - 33 lines]
>
> Roger

I am starting to conclude that Norton is indeed terrible. The only
reason I have the bloated GoBack which I customized so it would not try
to call home all the time is that it does its job so well and there is
no system restore in 98SE as compared to XP Professional.

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Roger R - 29 Sep 2006 18:09 GMT

> I am starting to conclude that Norton is indeed terrible. The only reason
> I have the bloated GoBack which I customized so it would not try to call
> home all the time is that it does its job so well and there is no system
> restore in 98SE as compared to XP Professional.

Echoing what you say,
This isn't the first occasion I have had trouble with uninstalling
Symantec/Norton products and I believe it is due to their design philosphy
of product integration.

By that I mean each single application e.g. CleanSweep, Ghost, etc is
integrated into a single application using common dll's, rather than
remaining a stand alone product. When the user decides to uninstall an
application it is likely that some dll used by another component will be
erased with disasterous results.

I havn't experienced such difficulties with other application manufacturers.
They are stand alone products, the manufactuere knows what is installed and
the whole may be uninstalled without difficulty.

Incidently just now I tried the Symantec OnLine chat support.
The solution they came up with is 'Creating a bootable CD while
troubleshooting a GoBack problem'.
Document ID. 2005111514174058.

The problem was clearly described to them as on a Win98 machine. GoBack is
a more recent product for XP only (Ghost 2003 was the last win98 app) I am
not sure their response is at all relevent and believe the support assistant
did not grasp the problem at all. (I 'chatted' at -for them- 4 am local
time -probably half asleep)

Seems to me they listen for key words or phrases such as 'hangs on startup'
without considering the details, and as soon as they hear such a key phrase
they churn out a stock response.

Roger R

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