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Windows Forum / Windows 98 / General Topics / June 2007Win 98SE Modem Install
Hi. I'm having modem problems on a computer I just assembled. Asrock 775i65G motherboard, Intel Celeron 3.2 Ghz cpu, 512 Mb DIMM...Win 98 SE, Trendnet TFM-PCIV92A modem (says 98 SE compatible). I have one yellow question mark in Device Manager...on PCI System Management Bus. Neither my Win 98 SE, Asrock mb install, or modem installation CD's have drivers for it. I couldn't find any on Asrock's website & MS doesn't seem to support 98 SE anymore. Device Manager shows no interrupt request conflicts on the modem & says "This device is working properly", but System Properties says "PC Cards (PCMCIA): No PC Card Sockets are installed". Am I right that it doesn't know that the modem card has been plugged in??? I think I'll try another PCI socket & see if that makes a difference. Where can I find a driver for PCI System Management Bus? Should I just give up & get XP or Vista instead? LOL Thanks in advance! When you assemble the new system, did you do a clean install of Windows 98SE, or are you using a Win98SE installation already on the hard drive from a previous system?  SignatureGlen Ventura, MS MVP Shell/User, A+ http://dts-l.org/ http://dts-l.org/goodpost.htm > Hi. I'm having modem problems on a computer I just assembled. Asrock > 775i65G motherboard, Intel Celeron 3.2 Ghz cpu, 512 Mb DIMM...Win 98 [quoted text clipped - 11 lines] > difference. Where can I find a driver for PCI System Management Bus? > Should I just give up & get XP or Vista instead? LOL Thanks in advance! > When you assemble the new system, did you do a clean install of Windows 98SE, or are > you using a Win98SE installation already on the hard drive from a previous system? > -- > Glen Ventura, MS MVP Shell/User, A+http://dts-l.org/http://dts-l.org/goodpost.htm No...it was a clean install on a new HD. Modem Properties>Diagnostics shows "Agere Systems PCI Soft Modem" on COM 1 Interrupt 4. Clicking "more info" says "The modem failed to respond. Make sure it's properly connected and turned on". COM 4 has no modem installed. Not sure why you are mentioning COM4....it should have nothing to do with this, if the modem is shown on COM1. You don't have a serial port on that mobo, do you? I don't see one in the specs for it. How did you install the modem driver originally? Did you run setup from the modem driver CD? Or did Windows detect and install automatically? If the modem is a TrendNet, you might try uninstalling it completely, then reinstalling with the drivers for your model, from here: http://www.trendnet.com/downloads/info/TFM-PCIV92A.htm You may need to update its firmware depending on the model. You may also need to update the chipset drivers for your Intel 865G chipset. Try getting them from Intel rather than from ASRock: http://developer.intel.com/support/chipsets/sb/CS-009241.htm SignatureGlen Ventura, MS MVP Shell/User, A+ http://dts-l.org/ http://dts-l.org/goodpost.htm >> When you assemble the new system, did you do a clean install of Windows 98SE, or >> are [quoted text clipped - 7 lines] > "more info" says "The modem failed to respond. Make sure it's properly > connected and turned on". COM 4 has no modem installed. >Not sure why you are mentioning COM4....it should have nothing to do with this, if >the modem is shown on COM1. You don't have a serial port on that mobo, do you? I >don't see one in the specs for it. There is a "COM header" (Connector) on the motherboard and a "COM port bracket" (Accessories) that connects to it. http://www.asrock.com/mb/overview.asp?Model=775i65G - Franc Zabkar SignaturePlease remove one 'i' from my address when replying by email. >>Not sure why you are mentioning COM4....it should have nothing to do with this, if >>the modem is shown on COM1. You don't have a serial port on that mobo, do you? I [quoted text clipped - 4 lines] > > http://www.asrock.com/mb/overview.asp?Model=775i65G Thanks Franc, you are correct of course. I figured that out from your earlier reply to thar effect, to the original poster. Good catch! :-) SignatureGlen Ventura, MS MVP Shell/User, A+ http://dts-l.org/ http://dts-l.org/goodpost.htm >> When you assemble the new system, did you do a clean install of Windows 98SE, or are >> you using a Win98SE installation already on the hard drive from a previous system? [quoted text clipped - 5 lines] >"more info" says "The modem failed to respond. Make sure it's properly >connected and turned on". COM 4 has no modem installed. I'd disable the motherboard's serial ports in the BIOS setup, at least for troubleshooting purposes. What do you see under Ports (COM & LPT) in Device Manager? Note that, although your motherboard has no serial connectors at the rear I/O panel, there is still a COM header on the PCB. To list those COM ports available to DOS, switch to a Windows DOS box and type ... debug -d 40:0 f 0040:0000 F8 03 F8 02 E8 02 00 00-78 03 78 02 00 00 13 02 -q You might also like to try the above in real DOS mode. In my case the real, physical COM ports, including one for an ISA modem, are at 3F8, 2F8, and 2E8, and my parallel ports are at 378 and 278. The virtual port for your PCI modem will not be listed. You could also try ... mode comN where N = 1,2,3, or 4 - Franc Zabkar SignaturePlease remove one 'i' from my address when replying by email. > Hi. I'm having modem problems on a computer I just assembled. Asrock > 775i65G motherboard, Intel Celeron 3.2 Ghz cpu, 512 Mb DIMM...Win 98 [quoted text clipped - 11 lines] > difference. Where can I find a driver for PCI System Management Bus? > Should I just give up & get XP or Vista instead? LOL Thanks in advance! http://en.wikipedia.org/wiki/System_Management_Bus The maker of the motherboard has to provide the driver in your particular case. The above link is mistaken. http://smbus.org/specs/smbus_driver_ext_arch10.pdf Dave >> Hi. I'm having modem problems on a computer I just assembled. Asrock >> 775i65G motherboard, Intel Celeron 3.2 Ghz cpu, 512 Mb DIMM...Win 98 [quoted text clipped - 18 lines] > http://smbus.org/specs/smbus_driver_ext_arch10.pdf > Dave What are you saying, Dave....that installing the chipset drivers from Intel rather than from the mobo maker will not install the SMBus? I don't believe that's true. SignatureGlen Ventura, MS MVP Shell/User, A+ http://dts-l.org/ http://dts-l.org/goodpost.htm >>> Hi. I'm having modem problems on a computer I just assembled. Asrock >>> 775i65G motherboard, Intel Celeron 3.2 Ghz cpu, 512 Mb DIMM...Win 98 [quoted text clipped - 22 lines] > Intel rather than from the mobo maker will not install the SMBus? I don't > believe that's true. http://www.asrock.com/mb/download.asp?Model=775i65G&s= No, am not implying or saying that. Have noticed in the past with more recent motherboards, that 98SE will install its own drivers for its perception of the chipset. The smbus, it does recognize, and has no native drivers for it. That's probably the case here. The mobo chipset inf installation may be botched, if it was ever installed. Dave >No, am not implying or saying that. Have noticed in the past with more >recent motherboards, that 98SE will install its own drivers for its >perception of the chipset. The smbus, it does recognize, and has no native >drivers for it. That's probably the case here. The mobo chipset inf >installation may be botched, if it was ever installed. >Dave Now I'm really confused. The Release Notes for the INF update posted by 98 Guy state that Win 98SE *does* have native support for the SMBus. This begs the question, which file(s) is/are involved? http://downloadmirror.intel.com/8178/ENG/releasenotes.htm ==================================================================== 6 This software will install the ICHxSMB.INF file on systems running Windows 98SE, even though the OS natively supports the SMBus device. This is done to allow the easy update of any future SMBus driver. ==================================================================== - Franc Zabkar SignaturePlease remove one 'i' from my address when replying by email. Hi. Thanks. Progress report: I tried the downloaded Trendnet modem driver & the generic Win modem driver...but no change. I also downloaded the chipset installation software utility from Intel for the ICH5...and it got rid of the yellow question mark on PCI system management bus in Device Manager. Whoo hoo! :) ...but still no modem. I also tried moving the card to another PCI socket...no effect. I've also installed the freebie version of Everest, and it in fact, pointed to the ICH5 chip as requesting the driver & causing the yellow question mark. Anyway, thanks all! I'll try any appropriate drivers I can find and if I still can't get it working, I think I'll look for a nearby dealer who carries the Asrock AMR modem...on the hope that since it's an option for this mb, compatability should be ok. Thanks again!!! Well, some good news anyway. :-) Glad the Intel chipset package that a couple of us recommended, worked for you on that part of your problem. Are you sure the TrendNet modem works at all? Do you have another computer you can try it in? The fact that the "more info" diagnostic in the Modem control panel says "The modem failed to respond" could mean the modem itself is bad, rather than having an incorrect driver. SignatureGlen Ventura, MS MVP Shell/User, A+ http://dts-l.org/ http://dts-l.org/goodpost.htm > Hi. Thanks. Progress report: I tried the downloaded Trendnet modem > driver & the generic Win modem driver...but no change. I also [quoted text clipped - 9 lines] > dealer who carries the Asrock AMR modem...on the hope that since it's > an option for this mb, compatability should be ok. Thanks again!!! >Well, some good news anyway. :-) Glad the Intel chipset package that a couple of >us recommended, worked for you on that part of your problem. [quoted text clipped - 3 lines] >"The modem failed to respond" could mean the modem itself is bad, rather than having >an incorrect driver. There appear to be two versions of the OP's modem. The old version has an electromechanical, transformer based DAA (telephone line interface), whereas the new version appears to have a silicon DAA. It looks like each version requires its own special drivers. 56K (V.92) High Speed Internal PCI Data/Fax/TAM Modem TFM-PCIV92A (old version) http://www.trendnet.com/Products/TFM-PCIV92A_o.htm Drivers for old version: http://www.trendnet.com/asp/download_manager/list_subcategory.asp?SUBTYPE_ID=583 &SUBMIT=Go Specs for modem version B1: http://www.trendnet.com/Products/TFM-PCIV92A.htm Ver B1 drivers: http://www.trendnet.com/asp/download_manager/list_subcategory.asp?SUBTYPE_ID=108 3&SUBMIT=Go - Franc Zabkar SignaturePlease remove one 'i' from my address when replying by email. >>Well, some good news anyway. :-) Glad the Intel chipset package that a couple of >>us recommended, worked for you on that part of your problem. [quoted text clipped - 24 lines] > Ver B1 drivers: > http://www.trendnet.com/asp/download_manager/list_subcategory.asp?SUBTYPE_ID=108 3&SUBMIT=Go Yes, I assume those would be the two versions I linked to earlier (in my second reply to this thread), here: http://www.trendnet.com/downloads/info/TFM-PCIV92A.htm SignatureGlen Ventura, MS MVP Shell/User, A+ http://dts-l.org/ http://dts-l.org/goodpost.htm >I also downloaded the chipset installation software utility from Intel for >the ICH5...and it got rid of the yellow question mark on PCI system >management bus in Device Manager. Can you please satisfy my curiosity and tell me what files are identified when you go to DM -> SMBus -> Properties -> Driver? >Anyway, thanks all! I'll try any appropriate drivers I can find and >if I still can't get it working, I think I'll look for a nearby >dealer who carries the Asrock AMR modem...on the hope that since it's >an option for this mb, compatability should be ok. Thanks again!!! At least try to identify your COM ports. You don't appear to know which is which. - Franc Zabkar SignaturePlease remove one 'i' from my address when replying by email. >>No, am not implying or saying that. Have noticed in the past with more >>recent motherboards, that 98SE will install its own drivers for its [quoted text clipped - 19 lines] > > - Franc Zabkar If you read the 2nd link I provided, there's a 2nd version of SMBUS specs. That's probably what newer motherboards are using. Guessing that's where the crux lies for 98/98SE for native support of the smbus. I try not to assume anything when someone says something regarding motherboard hardware doesn't work, including installing the drivers for it after the OS installation. I also have a real-world advantage over reading some smbus support for 98SE link. I've had 2 motherboards over the past 3 years with 98SE on them. 98SE has no smbus support for either. Both Intel chipsets. Last was a 865 PE chipset board, Gigabyte GA-8PE1000 PRO-G. Eldest son, not living with me, has the prior one. 845GE chipset, AOpen AX4GE-N. Both had cd installation of chipset inf built into its easy install. Both fixed the smbus problem regarding 98SE. Dave >>>No, am not implying or saying that. Have noticed in the past with more >>>recent motherboards, that 98SE will install its own drivers for its [quoted text clipped - 36 lines] >smbus problem regarding 98SE. >Dave AIUI, SMBus is an extension of the Desktop Management Interface (DMI). It adds a 2-wire I2C physical interface and communicates with the OS via ACPI and SMBIOS. My socket 7 motherboard (M571 c. 1998) has no SMBus and no ACPI, but it does support DMI. My newer socket A motherboard (ECS L7S7A2) has all three. Using DOS's Debug, I can see "_DMI_" and "_SM_" text strings at BIOS segment F000, which identifies the DMI and SMBIOS. http://www.users.on.net/~fzabkar/SMBus/Dbg_SM_DMI.txt Motherboard Monitor also detects the SMBus controller ("SiS0016 via SiS0008") at IO port $0C00, as well as three SMBus devices at $50, $69, and $6A. The "$50" is probably the SPD EEPROM chip on my DDR SDRAM DIMM, but the other two devices are a mystery. There are probably other SMBus devices at $D4/D5 (ICS clock generator chip), but MBM5 only scans the range from $10 to $7F. http://www.users.on.net/~fzabkar/SMBus/SMB_dump.txt http://www.users.on.net/~fzabkar/SMBus/PCI_dump.txt http://www.users.on.net/~fzabkar/SMBus/ISA_dump.txt I've scoured the registry and searched through the log produced by msinfo32.exe, but I don't see any reference to SiS0016 or SiS0008. The only reference to IO port x0C00 is ... x0C00 - x0C1F Motherboard resources So in short, even though my motherboard has SMBIOS and ACPI support, and MBM5 is able to detect the SMBus host and SMBus devices, and Device Manager can see the SMBus controller's "motherboard resource", there is nothing in the registry to suggest that Windows knows about the SMBus. That's why I'm curious about which native (?) Win98 driver files are called out by Intel's SMBus INF. FWIW, I found the following URLs of interest. SMBus Architecture and Implementation Overview: http://smartbattery.org/marcom/articles/pbd97c1.pdf SMBIOS / DMI specs: http://www.dmtf.org/standards/smbios/ http://www.dmtf.org/standards/documents/SMBIOS/DSP0119.pdf Hidden and disabled SMBus SiS0016: http://archives.andrew.net.au/lm-sensors/msg24548.html HWDIRECT reads and writes data structures, including SMBus (but it doesn't detect my board's SMBus): http://www.eprotek.com/hwdirect/hwd_inst.exe - Franc Zabkar SignaturePlease remove one 'i' from my address when replying by email. >At least try to identify your COM ports. You don't appear to know >which is which. >- Franc Zabkar Franc, DM>Properties>Agere Systems PCI Soft Modem... clearly says COM 1 . Why do you disagree? --------------------------------------------------------------- >Can you please satisfy my curiosity and tell me what files are >identified when you go to DM -> SMBus -> Properties -> Driver? Is this the information you were requesting? This is what Everest is reporting: Device Properties Driver Description Intel(R) 82801EB SMBus Controller - 24D3 Driver Date 8/25/03 Driver Provider Intel INF File ICH5CORE.INF Hardware ID PCI\VEN_8086&DEV_24D3&SUBSYS_24D01849&REV_02, PCI \VEN_8086&DEV_24D3&SUBSYS_24D01849, PCI \VEN_8086&DEV_24D3&REV_02&CC_0C05, PCI\VEN_8086&DEV_24D3&CC_0C0500, PCI \VEN_8086&DEV_24D3&CC_0C05 PCI Device Intel 82801EB ICH5 - SMBus Controller [A-2/A-3] Device Resources IRQ 11 >>At least try to identify your COM ports. You don't appear to know >>which is which. [quoted text clipped - 3 lines] >1 . Why do you disagree? >--------------------------------------------------------------- I don't disagree, it's just that you've mentioned COM4, which made me wonder whether you had picked the correct port. Normally COM1/IRQ4 and COM2/IRQ3 are assigned to the two real serial ports on the motherboard. A softmodem usually (?) grabs a higher numbered virtual (ie fake) COM port. The fact that you didn't mention COM2 or COM3 made me wonder whether the modem had landed on a COM port owned by the motherboard. That's why I asked you to look at the Ports in Device Manager and in Debug. >>Can you please satisfy my curiosity and tell me what files are >>identified when you go to DM -> SMBus -> Properties -> Driver? [quoted text clipped - 24 lines] > >IRQ 11 Thanks for the feedback. I have extracted some pertinent lines from your INF file (see end of post). IIUC, Intel's INF does not install a driver for the SMBus controller, it just tells Windows to stop looking for one. Normally drivers would be loaded with this command ... HKR,,DevLoader,,<driver_name> ... but Intels' INF places a null (NO_DRV) entry in the registry, ie HKR,,DevLoader,,<nothing> Your SMBus controller ends up in the "Motherboard resources" category, which is also where mine is located. The difference is that yours is on the PCI bus, which means that it is enumerated differently during the PnP discovery process. Here are extracts from ich5core.inf: **************************************************************************** ; ** Filename: ICH5CORE.INF ; ** Abstract: Windows* 98 SE INF Update File for ; ** Intel(R) 82801 core devices ; ** Last Update: Aug 22, 2003 (Version 5.1.0 Build 1006) ; **************************************************************************** %*PNP0C02.DeviceDesc% = NO_DRV, *PNP0C02 ; Motherboard resources [INTEL_SYS] %PCI\VEN_8086&DEV_24D3.DeviceDesc%=NO_DRV,PCI\VEN_8086&DEV_24D3 %PCI\VEN_8086&DEV_24D3.DeviceDesc%=NO_DRV,PCI\VEN_8086&DEV_24D3&CC_0C05 [NO_DRV] AddReg=NO_DRV_AddReg DelReg=RemoveDevLoader [NO_DRV_AddReg] [RemoveDevLoader] HKR,,DevLoader INTEL_MFG="Intel" PCI\VEN_8086&DEV_24D3.DeviceDesc="Intel(R) 82801EB SMBus Controller - 24D3" - Franc Zabkar SignaturePlease remove one 'i' from my address when replying by email. Quite a few references to the issue in various forums suggest that using the Intel INF fixes the problem. SignatureGary S. Terhune MS-MVP Shell/User www.grystmill.com >>> Hi. I'm having modem problems on a computer I just assembled. Asrock >>> 775i65G motherboard, Intel Celeron 3.2 Ghz cpu, 512 Mb DIMM...Win 98 [quoted text clipped - 22 lines] > Intel rather than from the mobo maker will not install the SMBus? I don't > believe that's true. > Asrock 775i65G motherboard > I have one yellow question mark in Device Manager... > on PCI System Management Bus. That motherboard has: - Northbridge: Intel® 865G - Southbridge: Intel® ICH5 This is what you need to download: The Intel Chipset Software Installation Utility Ver:6.3.0.1007 Date:12/16/2004 Size:1541 (KB) http://tinyurl.com/2o35jl |
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