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Windows Forum / Windows 98 / General Topics / June 2007"This file is not signed so it won't run" message window
I downloaded Norton Internet Security 2005 on my daughter's Compaq with Windows 98, IE 6.0.2800.1106CO, SP1. When I tried to install it, I got an error message "Installation has failed. Would you like to try again?" Part of Symantec's fix is to download their "Norton Removal Tool" which I did. When I try to open that, I get this message: "SymNRT.exe This file is not signed so it won't run." That specific tool is for "Windows Me/98." The file version of this tool is 2007.2.0.11 This file DOES open on my Windows XPP. Is there a setting that I need to change, or an update for this old windows to read a modern file? I appreciate whatever help you can offer. Thanks, Lou Welcome to Symantec Service & Support http://www.symantec.com/home_homeoffice/support/index.jsp  Signature~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin; DTS-L.org > I downloaded Norton Internet Security 2005 on my daughter's Compaq with > Windows 98, IE 6.0.2800.1106CO, SP1. [quoted text clipped - 16 lines] > Thanks, > Lou >I downloaded Norton Internet Security 2005 on my daughter's Compaq with > Windows 98, IE 6.0.2800.1106CO, SP1. [quoted text clipped - 15 lines] > Thanks, > Lou How could you have downloaded NIS 2005 since it is no longer offered by Symantec? Older versions are not an option to download from Symantec's site, that tends to point me in the direction you downloaded it from elsewhere which is more than dangerous. On the same note, NIS 2004 is the last version that properly worked on others machines running 98/SE, even though 98/SE was stated as compatible. For older version removal instruction/tools see: http://basconotw.mvps.org/SymRem1.htm SignatureBrian A. Sesko { MS MVP_Shell/User } Conflicts start where information lacks. http://basconotw.mvps.org/ Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm How to ask a question: http://support.microsoft.com/kb/555375 > How could you have downloaded NIS 2005 since it is no longer offered by Symantec? > Older versions are not an option to download from Symantec's site, that tends to [quoted text clipped - 4 lines] > For older version removal instruction/tools see: > http://basconotw.mvps.org/SymRem1.htm Hello! This is the location where there is a link "(Click here if you have an older version of Windows)" http://shop.symantecstore.com/store/symnahho/en_US/ContentTheme/ThemeID.504200/p bPage.staticNIS/pgm.11667200 That link took me to a window (no web address) with this information: Important InformationThe 2005 versions of these products are only available via download. Please select the product you are interested in from the list below. If you want packaged product, close this window to return to the 2006 product page and select "Buy package." NOTE: Packaged versions of 2006 products can be installed on Windows XP/2000/98/Me. Norton AntiVirus™ 2005 Norton AntiVirus™ 2005 3-Users Norton Internet Security™ 2005 <-(the one I purchased) Norton SystemWorks™ 2005 So far, one "Live Chat" session with Symantec has not produced a solution. >................................................................................... >I downloaded Norton Internet Security 2005 on my daughter's Compaq with [quoted text clipped - 16 lines] > Thanks, > Lou Sorry. I missed the web address of where I had the option to download the NIS 2005: http://shop.symantecstore.com/store/symnahho/en_US/Content/pbPage.PlatformIssue2 007Launch/ThemeID.504200 > > > How could you have downloaded NIS 2005 since it is no longer offered by Symantec? [quoted text clipped - 50 lines] > > Thanks, > > Lou > Sorry. I missed the web address of where I had the option to download the NIS > 2005: > > http://shop.symantecstore.com/store/symnahho/en_US/Content/pbPage.PlatformIssue2 007Launch/ThemeID.504200 Clicking any link on that page does nothing here, if they work for others than it's on my end. SignatureBrian A. Sesko { MS MVP_Shell/User } Conflicts start where information lacks. http://basconotw.mvps.org/ Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm How to ask a question: http://support.microsoft.com/kb/555375 >> > How could you have downloaded NIS 2005 since it is no longer offered by >> > Symantec? [quoted text clipped - 51 lines] >> > Thanks, >> > Lou Here is a link to my Symantec chat session: https://chat.symantec.com/sdcxuser/lachat/user/chat_view.asp?room=c148d2f2-ac1a- 47ba-9999-78e1cc69d63b&from=issue > > > How could you have downloaded NIS 2005 since it is no longer offered by Symantec? [quoted text clipped - 50 lines] > > Thanks, > > Lou > Here is a link to my Symantec chat session: > > https://chat.symantec.com/sdcxuser/lachat/user/chat_view.asp?room=c148d2f2-ac1a- 47ba-9999-78e1cc69d63b&from=issue I see the main focus was on removal and they never took into consideration that the purpose of removal was the failure to install the application properly. That's why outsourcing help by corporations is a big black eye in my book. I see an email address was provided to contact the manager, I'd suggest you do that and make sure they understand the entire situation. Then I'd suggest you get your money back. SignatureBrian A. Sesko { MS MVP_Shell/User } Conflicts start where information lacks. http://basconotw.mvps.org/ Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm How to ask a question: http://support.microsoft.com/kb/555375 >> > How could you have downloaded NIS 2005 since it is no longer offered by >> > Symantec? [quoted text clipped - 51 lines] >> > Thanks, >> > Lou SignatureBrian A. Sesko { MS MVP_Shell/User } Conflicts start where information lacks. http://basconotw.mvps.org/ Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm How to ask a question: http://support.microsoft.com/kb/555375 >> How could you have downloaded NIS 2005 since it is no longer offered by >> Symantec? [quoted text clipped - 50 lines] >> Thanks, >> Lou >> How could you have downloaded NIS 2005 since it is no longer offered by >> Symantec? [quoted text clipped - 11 lines] > http://shop.symantecstore.com/store/symnahho/en_US/ContentTheme/ThemeID.504200/p bPage.staticNIS/pgm.11667200 > That link took me to a window (no web address) with this information: The link above takes me to a page for NIS 2007. > Important InformationThe 2005 versions of these products are only available > via download. Please select the product you are interested in from the list > below. If you want packaged product, close this window to return to the 2006 > product page and select "Buy package." I don't see anywhere on the page where it states the above. > NOTE: Packaged versions of 2006 products can be installed on Windows > XP/2000/98/Me. [quoted text clipped - 6 lines] > > Norton SystemWorks™ 2005 As mentioned in my earlier response, their 2004 products except for Ghost and PCAnywhere were the last6 to properly work in 98/SE even though they state it's compatible. > So far, one "Live Chat" session with Symantec has not produced a solution. And it won't for older products, it'll all come down to upgrading. SignatureBrian A. Sesko { MS MVP_Shell/User } Conflicts start where information lacks. http://basconotw.mvps.org/ Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm How to ask a question: http://support.microsoft.com/kb/555375 >>................................................................................... >>I downloaded Norton Internet Security 2005 on my daughter's Compaq with [quoted text clipped - 16 lines] >> Thanks, >> Lou > > Hello! > > This is the location where there is a link "(Click here if you have an older > > version of Windows)" > > http://shop.symantecstore.com/store/symnahho/en_US/ContentTheme/ThemeID.504200/p bPage.staticNIS/pgm.11667200 > > The link above takes me to a page for NIS 2007. Below where it says "Key Features" is: Windows® XP Home/XP Pro/VISTA (Click here if you have an older version of Windows) > > That link took me to a window (no web address) with this information: [ here is the address: http://shop.symantecstore.com/store/symnahho/en_US/Content/pbPage.PlatformIssue2 007Launch/ThemeID.504200 ] > > Important InformationThe 2005 versions of these products are only available > > via download. Please select the product you are interested in from the list > > below. If you want packaged product, close this window to return to the 2006 > > product page and select "Buy package." > > I don't see anywhere on the page where it states the above. > > NOTE: Packaged versions of 2006 products can be installed on Windows > > XP/2000/98/Me. [quoted text clipped - 14 lines] > > And it won't for older products, it'll all come down to upgrading. > >>................................................................................... > >>I downloaded Norton Internet Security 2005 on my daughter's Compaq with [quoted text clipped - 16 lines] > >> Thanks, > >> Lou >> > Hello! >> > This is the location where there is a link "(Click here if you have an older [quoted text clipped - 6 lines] > Windows® XP Home/XP Pro/VISTA (Click here if you have an older version of > Windows) Ah yes, I see it now and the following pages links work no was well. SignatureBrian A. Sesko { MS MVP_Shell/User } Conflicts start where information lacks. http://basconotw.mvps.org/ Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm How to ask a question: http://support.microsoft.com/kb/555375 >> > That link took me to a window (no web address) with this information: > [ here is the address: [quoted text clipped - 47 lines] >> >> Thanks, >> >> Lou |
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