Windows Forum / Windows Me / Hardware / December 2003
nVidia drivers screw up ME
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Charissa - 14 Dec 2003 06:22 GMT I have a Dell Dimension 8100. I had to have the hard drive replaced recently, so I had to do a clean install of Windows ME.
My video card is a 32MB nVidia GeoForce 2 GTS Ultra. I've tried using several drivers compatible with the card, including the one installed on the previous hard drive, but no luck. I will get one of the following results: - a system halted error - "Display adapter isn't configured properly" error - the taskbar & icons disappear leaving just the background - the system loads Windows, but I get access denied errors to ctrl panel items, I can't open Help, I can't open most of the folders, there are folders without names on the desktop, there are extra items on the ctrl panel with names like --+--, and any attempt to change colors or resolution lands me at result #2
I have this unknown comm adapter on IRQ 3 and I can't get rid of it, even if I take the modem from the computer. My graphics card is on IRQ 3.
Dell is playing ring-around-the-rosie with me, I get a different technician everytime and they clearly don't read my e-mails judging by the replies they are giving me.
Any help you could give me, BESIDES telling me to just try another driver, and nothing else, is greatly, greatly appreciated, because I've been trying to fix this for 3 months.
This isn't a problem with the driver, it's a problem with the driver installing correctly.
Oh, and according to Dell 32-bit diagnostics, the graphics card passed the hardware test.
I have 1024 MB memory, but the computer keeps giving me a system memory has changed message, and it only detects 992MB of it. The fan sounds like a diesel engine for about 5 minutes after the computer is turned on, even cleaning the dust out didn't work. Sorry I'm giving you so much info, but I have a feeling that this could be more than one problem.
Thanks, Charissa
Mart - 14 Dec 2003 11:37 GMT > Any help you could give me, BESIDES telling me to just > try another driver, Did you try 'Removing' any/all Video Adapters and Monitors shown in Device Manager in Safe Mode before re-installing your 'original' one.
Mart
> I have a Dell Dimension 8100. I had to have the hard > drive replaced recently, so I had to do a clean install [quoted text clipped - 23 lines] > different technician everytime and they clearly don't > read my e-mails judging by the replies they are giving me. and nothing else, is greatly, greatly
> appreciated, because I've been trying to fix this for 3 > months. [quoted text clipped - 15 lines] > Thanks, > Charissa anonymous@discussions.microsoft.com - 15 Dec 2003 03:14 GMT Yeah, I did just that. I even used a driver cleaner to make sure.
>-----Original Message----- >> Any help you could give me, BESIDES telling me to just [quoted text clipped - 55 lines] > >. Mart - 15 Dec 2003 15:37 GMT Mmmm.. in that case, perhaps we should take a step back and look a some of the other things you alluded to in your original post.
> ..... I had to have the hard > drive replaced recently, so I had to do a clean install > of Windows ME. So did it ever work correctly immediately after the 'clean install'?
When did the fan start making noises? And which fan - the one on the CPU?
If so get it replaced pdq! It may (or may not) be causing this problem but if your CPU overheats - then that's expensive!! In fact, get any 'dodgy' fan replaced pdq!!
Now, the IRQ issue.
Is the nVidia card 'new' to your machine or did it come as part of the original package?
IRQ3 is almost always reserved for COM ports (including 'older' modems). You say that it has been assigned to your Video Adapter - very strange. Video card 'usually' want to go to IRQ9.
Two thoughts here, does the motherboard have integrated video? If so, have you disabled it in the BIOS. Your 'odd' memory figures make me wonder.
Secondly, try your video card in another slot - although I can't see why it should have worked before unless someone has moved it - at the time of the new HDD perhaps?. Did whoever replaced you HDD, play around in the BIOS or shift any other cards around?
Take a look at Device Manager and see what (if any) exclamation marks are showing. Also make a note of the list of IRQ allocations for oddball conflicts. N.B. there may well be some legitimate sharing of resources.
Answers to these questions *may* explain why you can't install your Video Adapter successfully.
Regarding:-
> on the desktop, there are extra items on the ctrl panel > with names like --+--, One job at a time <g>
Mart
> Yeah, I did just that. I even used a driver cleaner to > make sure. [quoted text clipped - 66 lines] > > > >. Charissa - 16 Dec 2003 04:16 GMT Everything worked fine until I installed the driver for the video card.
The fan has been making noise about as long as the memory has been messing up, close to half a year. It only makes noise the first 5 minutes though, then it runs fine. I would get it replaced, but Dell only likes dealing with one problem at a time, and I'm not getting anywhere on this one. The fan is one of two fans inside of the CPU.
The nVidia card came with the computer.
There is no integrated video option in my BIOS, but nothing as far as the display adpater concerned is disabled anyway. The memory just started giving me memory read/write failures yesterday, and it didn't detect 256KB of it, the amount in one module of RAM. Dell wouldn't answer this, maybe because I still have a warranty, but doesn't a memory read/write error mean the memory is dying? Because in that case 1 module is probably going bad.
I will trying moving the card to a different slot next, when I test the modules one by one to see if I can figure out which one is missing 32MB. I'm kind of loaded down by the finals the rest of this week, so I probably won't get around to it until Christmas break next week. I will let you know how it goes.
The Dell Technician who was sent to replace the hard drive did just that and nothing else. I even checked the connections on the hard drive to verify that they were correct and secure.
The only yellow exclamation points are by the devices that I haven't installed yet, like the soundcard and modem. There is also a memory range conflict with the sound card. IRQ 9 is where the sound card is. I tried switching the IRQ of the the display adapter, but an unknown comm device which was also set on IRQ of 3, kept changing to whatever I changed the display adpater to. There is an IRQ 3 conflict between PCI IRQ Steering, and the Standard VGA Adapter, which I don't understand since PCI IRQ Steering is required in order for the display adpater to work.
Dell is ignoring the IRQ conflict, AND the memory conflict, and acting as if it were JUST a video adapter problem, which is probably why nothing is working. I'm not quite a Dell Technician when it come to hardware, but then again, I'm not stupid either.
Thanks for the help, Charissa
>-----Original Message----- >Mmmm.. in that case, perhaps we should take a step back and look a some of [quoted text clipped - 116 lines] > >. Mart - 16 Dec 2003 09:47 GMT <snipped>
Just a short reply this time.
It's worth checking your RAM. Download the (currently) free DocMemory Diagnostic and test the RAM from:- http://www.simmtester.com/page/products/doc/docinfo.asp
Good luck with your Finals - I'll watch out for your updates.
Mart
Charissa - 17 Dec 2003 03:43 GMT Thank you I will try the diagnostic you suggested if I can get the computer to start up. Today it gave me the beep code that means memory failed to be sized or enabled every single time I tried to turn the computer on, so I may just have to find the bad module by putting just one module in the computer at a time and seeing how much it detects.
Thanks, Charissa
>-----Original Message----- ><snipped> [quoted text clipped - 10 lines] > >. Charissa - 19 Dec 2003 02:41 GMT I ran the DocMemory test a couple of loops and almost every test failed, the Walk 1, March B & C, Burst, Checkerboard, MATS+, etc... Dell 32-bit diagnostics passes the memory though. Is it possible that the RAM sockets may be bad? The computer has 4 256 MB RIMM modules. I don't know if I can leave just one module at a time in the computer with this type of RAM, I thought it had to be installed in matched pairs?
Charissa
>-----Original Message----- >Thank you I will try the diagnostic you suggested if I [quoted text clipped - 21 lines] >> >>Mart Mart - 19 Dec 2003 09:26 GMT > ...almost every test failed, Doesn't look good!
> Is it possible that the RAM sockets may be bad? Anything's possible <g> but under the circumstances, if by now you haven't already tried, check out each individual module in turn. WinMe will quite happily run on 256 MB - and AFAIK - this also applies to RIMM. (Someone will jump in if that is incorrect) If not, check out as pairs only.
Just another thought, and probably not related to your specific issue, WinMe doesn't always like more than 512 MB of RAM without the appropriate adjustment. "Out of Memory" Error Messages with Large Amounts of RAM Installed. http://support.microsoft.com/default.aspx?scid=kb;en-us;253912
Mart
> I ran the DocMemory test a couple of loops and almost > every test failed, the Walk 1, March B & C, Burst, [quoted text clipped - 34 lines] > >> > >>Mart Charissa - 20 Dec 2003 05:44 GMT Doesn't look good........That's for sure! :(
I tried testing the memory with just one module in the first socket, but the computer just gives me a beep error, I guess because I don't have any continuity modules to fill the empty sockets. I also tried testing with pairs, because RIMMs usually only work in matched pairs, but again, since the other 2 sockets were empty, it didn't work. I have tried rotating the modules all to different sockets, and then testing with DocMemory. No matter what order I put in the modules, DocMemory always detects that the error occurs at 768 M. 768MB what is left over whenever the computer doesn't detect 256 MB of the memory. From what I can tell, DocMemory seems to scan the memory starting with the beginning of the first module, meaning the error would be occuring at the beginning of the 4th socket. Maybe the whole socket is bad? That's only a guess though. I'm not that familiar with hardware,just software... But if that is the case, wouldn't the motherboard have to be replaced?
I tried the steps in the Microsoft Knowledge Base link you mentioned already. I found it while doing a search, asked Dell Support about it, and they told me to try it, so I changed the vcache settings and still no luck. I didn't really think it would work though, since the computer always ran perfectly before with 1 GB RAM. So this must be a hardware issue.
Thank you, Charissa
>-----Original Message----- >> ...almost every test failed, [quoted text clipped - 42 lines] >> >>-----Original Message----- >> >><snipped> Mart - 20 Dec 2003 10:49 GMT Mmmm, not looking good at all. No one else jumping in with suggestions either.
You certainly 'appear' to have eliminated WinMe and pinned it down to either the RAM or the m'board as a hardware issue.
Not being a RAM expert, I can't give any useful advice on RIMM's. Perhaps a new/substitute set (and type) of RAM chips?
Just a couple of final thoughts, could be worth checking that there aren't any odd settings in your BIOS which 'might' utilise some of the memory e.g. on board video or sound devices.
Even throwing-off all hardware down to 'bare-bones' i.e. mouse, keyboard & display and see if that 'improves' things.
A new mobo seems an expensive 'fix'. Is it still under warranty? 8>(
Mart
> Doesn't look good........That's for sure! :( > [quoted text clipped - 88 lines] > >> >>-----Original Message----- > >> >><snipped> anonymous@discussions.microsoft.com - 20 Dec 2003 17:23 GMT No settings like that in my BIOS. The Dell BIOS seems relatively simple compared to other ones. All I have hooked to the computer is the mouse, keyboard, monitor, and power cable. It's still under warranty for a half year more....That's probably how long it will take Dell to figure out the problem. They seriously don't read my emails.....
Thanks, Charissa
>-----Original Message----- >Mmmm, not looking good at all. No one else jumping in with suggestions [quoted text clipped - 111 lines] > >. Charissa - 22 Dec 2003 01:34 GMT Well, Dell has finally admitted that there is something wrong with the memory, so they are going to replace my memory since it is under warranty. Hopefully that will fix the problem. Thanks for all of your help! Charissa
>-----Original Message----- >No settings like that in my BIOS. The Dell BIOS seems [quoted text clipped - 153 lines] >> >. Mart - 22 Dec 2003 01:52 GMT Good news - especially if it is faulty memory (sounds favourite!) - although I guess they are still bound to fix it, even if it turns out to be the mobo.
Please let us know how you get on - I shall keep 'watching' this thread, so it should highlight if you are able to reply on it.
Good luck
Mart
> Well, Dell has finally admitted that there is something > wrong with the memory, so they are going to replace my [quoted text clipped - 172 lines] > >> > >. Charissa - 25 Dec 2003 02:32 GMT The Dell technician fixed the problem! A memory module was faulty. He also was able to get the video driver to install correctly. I've already installed everything back on it, and it runs better than ever. All I have to do now is get Dell to replace the fan. Now it is in my little sisters' room, and out of mine. It will be a great Christmas present for them, it has plenty of space for games and a DVD drive. Big improvement over their old HP Pavilion with the 15 Gig HDD. Thanks again for all of your help!
Charissa
>-----Original Message----- >Good news - especially if it is faulty memory (sounds favourite!) - although [quoted text clipped - 185 lines] > >. Mart - 25 Dec 2003 09:34 GMT Another satisfied customer! - Brilliant news, Charissa.
Thanks for the feedback and follow-up - it's appreciated, if only for future reference to troubleshooting those symptoms <g>
All the best and enjoy the festivities.
Mart
> The Dell technician fixed the problem! A memory module was > faulty. He also was able to get the video driver to [quoted text clipped - 221 lines] > > > >. Charissa - 31 Dec 2003 18:22 GMT The sequel to the original story........
The Dell has misplaced more memory, Windows won't load, and I have Tech Support coming in a couple of days to replace the cpu and power supply fans, and all of the memory, and if that doesn't work, the motherboard. But that definitely tells me that the underlying problem I had with WinMe before was the memory.
Happy New Year Charissa
>-----Original Message----- >Another satisfied customer! - Brilliant news, Charissa. [quoted text clipped - 233 lines] > >. Charissa - 15 Dec 2003 22:55 GMT Sorry Mart, I couldn't read your reply, it shows up blank.
I have memory range conflicts on my computer with the video card, and I think one of the 256MB modules is dying. Could this be contributing to my problem?
Charissa
>-----Original Message----- >Yeah, I did just that. I even used a driver cleaner to [quoted text clipped - 69 lines] >> >. Mart - 16 Dec 2003 00:10 GMT <snipped to reduce bandwidth - hope you can now read it!>
Mmmm.. in that case, perhaps we should take a step back and look a some of the other things you alluded to in your original post.
> ..... I had to have the hard > drive replaced recently, so I had to do a clean install > of Windows ME. So did it ever work correctly immediately after the 'clean install'?
When did the fan start making noises? And which fan - the one on the CPU?
If so get it replaced pdq! It may (or may not) be causing this problem but if your CPU overheats - then that's expensive!! In fact, get any 'dodgy' fan replaced pdq!!
Now, the IRQ issue.
Is the nVidia card 'new' to your machine or did it come as part of the original package?
IRQ3 is almost always reserved for COM ports (including 'older' modems). You say that it has been assigned to your Video Adapter - very strange. Video card 'usually' want to go to IRQ9.
Two thoughts here, does the motherboard have integrated video? If so, have you disabled it in the BIOS. Your 'odd' memory figures make me wonder.
Secondly, try your video card in another slot - although I can't see why it should have worked before unless someone has moved it - at the time of the new HDD perhaps?. Did whoever replaced you HDD, play around in the BIOS or shift any other cards around?
Take a look at Device Manager and see what (if any) exclamation marks are showing. Also make a note of the list of IRQ allocations for oddball conflicts. N.B. there may well be some legitimate sharing of resources.
Answers to these questions *may* explain why you can't install your Video Adapter successfully.
Regarding:-
> on the desktop, there are extra items on the ctrl panel > with names like --+--, One job at a time <g>
Mart
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