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Windows Forum / Windows Me / Hardware / December 2003

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nVidia drivers screw up ME

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Charissa - 14 Dec 2003 06:22 GMT
I have a Dell Dimension 8100. I had to have the hard
drive replaced recently, so I had to do a clean install
of Windows ME.

My video card is a 32MB nVidia GeoForce 2 GTS Ultra. I've
tried using several drivers compatible with the card,
including the one installed on the previous hard drive,
but no luck.
I will get one of the following results:
- a system halted error
- "Display adapter isn't configured properly" error
- the taskbar & icons disappear leaving just the
background
- the system loads Windows, but I get access denied
errors to ctrl panel items, I can't open Help, I can't
open most of the folders, there are folders without names
on the desktop, there are extra items on the ctrl panel
with names like --+--, and any attempt to change colors
or resolution lands me at result #2

I have this unknown comm adapter on IRQ 3 and I can't get
rid of it, even if I take the modem from the computer. My
graphics card is on IRQ 3.

Dell is playing ring-around-the-rosie with me, I get a
different technician everytime and they clearly don't
read my e-mails judging by the replies they are giving me.

Any help you could give me, BESIDES telling me to just
try another driver, and nothing else, is greatly, greatly
appreciated, because I've been trying to fix this for 3
months.

This isn't a problem with the driver, it's a problem with
the driver installing correctly.

Oh, and according to Dell 32-bit diagnostics, the
graphics card passed the hardware test.

I have 1024 MB memory, but the computer keeps giving me a
system memory has changed message, and it only detects
992MB of it. The fan sounds like a diesel engine for
about 5 minutes after the computer is turned on, even
cleaning the dust out didn't work. Sorry I'm giving you
so much info, but I have a feeling that this could be
more than one problem.

Thanks,
Charissa
Mart - 14 Dec 2003 11:37 GMT
> Any help you could give me, BESIDES telling me to just
> try another driver,

Did you try 'Removing' any/all Video Adapters and Monitors shown in Device
Manager in Safe Mode before re-installing your 'original' one.

Mart

> I have a Dell Dimension 8100. I had to have the hard
> drive replaced recently, so I had to do a clean install
[quoted text clipped - 23 lines]
> different technician everytime and they clearly don't
> read my e-mails judging by the replies they are giving me.

and nothing else, is greatly, greatly
> appreciated, because I've been trying to fix this for 3
> months.
[quoted text clipped - 15 lines]
> Thanks,
> Charissa
anonymous@discussions.microsoft.com - 15 Dec 2003 03:14 GMT
Yeah, I did just that. I even used a driver cleaner to
make sure.
>-----Original Message-----
>> Any help you could give me, BESIDES telling me to just
[quoted text clipped - 55 lines]
>
>.
Mart - 15 Dec 2003 15:37 GMT
Mmmm..  in that case, perhaps we should take a step back and look a some of
the other things you alluded to in your original post.

> ..... I had to have the hard
> drive replaced recently, so I had to do a clean install
> of Windows ME.

So did it ever work correctly immediately after the 'clean install'?

When did the fan start making noises? And which fan - the one on the CPU?

If so get it replaced pdq!   It may (or may not) be causing this problem but
if your CPU overheats - then that's expensive!!  In fact, get any 'dodgy'
fan replaced pdq!!

Now, the IRQ issue.

Is the nVidia card 'new' to your machine or did it come as part of the
original package?

IRQ3 is almost always reserved for COM ports (including 'older' modems). You
say that it has been assigned to your Video Adapter - very strange. Video
card 'usually' want to go to IRQ9.

Two thoughts here, does the motherboard have integrated video?  If so, have
you disabled it in the BIOS. Your 'odd' memory figures make me wonder.

Secondly, try your video card in another slot - although I can't see why it
should have worked before unless someone has moved it - at the time of the
new HDD perhaps?. Did whoever replaced you HDD, play around in the BIOS or
shift any other cards around?

Take a look at Device Manager and see what (if any) exclamation marks are
showing. Also make a note of the list of IRQ allocations for oddball
conflicts. N.B. there may well be some legitimate sharing of resources.

Answers to these questions *may* explain why you can't install your Video
Adapter successfully.

Regarding:-
> on the desktop, there are extra items on the ctrl panel
> with names like --+--,

One job at a time <g>

Mart

> Yeah, I did just that. I even used a driver cleaner to
> make sure.
[quoted text clipped - 66 lines]
> >
> >.
Charissa - 16 Dec 2003 04:16 GMT
Everything worked fine until I installed the driver for
the video card.

The fan has been making noise about as long as the memory
has been messing up, close to half a year. It only makes
noise the first 5 minutes though, then it runs fine. I
would get it replaced, but Dell only likes dealing with
one problem at a time, and I'm not getting anywhere on
this one. The fan is one of two fans inside of the CPU.

The nVidia card came with the computer.

There is no integrated video option in my BIOS, but
nothing as far as the display adpater concerned is
disabled anyway. The memory just started giving me memory
read/write failures yesterday, and it didn't detect 256KB
of it, the amount in one module of RAM. Dell wouldn't
answer this, maybe because I still have a warranty, but
doesn't a memory read/write error mean the memory is
dying? Because in that case 1 module is probably going
bad.

I will trying moving the card to a different slot next,
when I test the modules one by one to see if I can figure
out which one is missing 32MB. I'm kind of loaded down by
the finals the rest of this week, so I probably won't get
around to it until Christmas break next week. I will let
you know how it goes.

The Dell Technician who was sent to replace the hard
drive did just that and nothing else. I even checked the
connections on the hard drive to verify that they were
correct and secure.

The only yellow exclamation points are by the devices
that I haven't installed yet, like the soundcard and
modem. There is also a memory range conflict with the
sound card. IRQ 9 is where the sound card is. I tried
switching the IRQ of the the display adapter, but an
unknown comm device which was also set on IRQ of 3, kept
changing to whatever I changed the display adpater to.
There is an IRQ 3 conflict between PCI IRQ Steering, and
the Standard VGA Adapter, which I don't understand since
PCI IRQ Steering is required in order for the display
adpater to work.

Dell is ignoring the IRQ conflict, AND the memory
conflict, and acting as if it were JUST a video adapter
problem, which is probably why nothing is working. I'm
not quite a Dell Technician when it come to hardware, but
then again, I'm not stupid either.

Thanks for the help,
Charissa

>-----Original Message-----
>Mmmm..  in that case, perhaps we should take a step back and look a some of
[quoted text clipped - 116 lines]
>
>.
Mart - 16 Dec 2003 09:47 GMT
<snipped>

Just a short reply this time.

It's worth checking your RAM. Download the (currently) free DocMemory
Diagnostic and test the RAM from:-
http://www.simmtester.com/page/products/doc/docinfo.asp

Good luck with your Finals - I'll watch out for your updates.

Mart
Charissa - 17 Dec 2003 03:43 GMT
Thank you I will try the diagnostic you suggested if I
can get the computer to start up. Today it gave me the
beep code that means memory failed to be sized or enabled
every single time I tried to turn the computer on, so I
may just have to find the bad module by putting just one
module in the computer at a time and seeing how much it
detects.

Thanks,
Charissa
>-----Original Message-----
><snipped>
[quoted text clipped - 10 lines]
>
>.
Charissa - 19 Dec 2003 02:41 GMT
I ran the DocMemory test a couple of loops and almost
every test failed, the Walk 1, March B & C, Burst,
Checkerboard, MATS+, etc...
Dell 32-bit diagnostics passes the memory though.
Is it possible that the RAM sockets may be bad? The
computer has 4 256 MB RIMM modules. I don't know if I can
leave just one module at a time in the computer with this
type of RAM, I thought it had to be installed in matched
pairs?

Charissa

>-----Original Message-----
>Thank you I will try the diagnostic you suggested if I
[quoted text clipped - 21 lines]
>>
>>Mart
Mart - 19 Dec 2003 09:26 GMT
> ...almost every test failed,

Doesn't look good!

> Is it possible that the RAM sockets may be bad?

Anything's possible <g> but under the circumstances, if by now you haven't
already tried, check out each individual module in turn. WinMe will quite
happily run on 256 MB - and AFAIK - this also applies to RIMM. (Someone will
jump in if that is incorrect) If not, check out as pairs only.

Just another thought, and probably not related to your specific issue, WinMe
doesn't always like more than 512 MB of RAM without the appropriate
adjustment.
"Out of Memory" Error Messages with Large Amounts of RAM Installed.
http://support.microsoft.com/default.aspx?scid=kb;en-us;253912

Mart

> I ran the DocMemory test a couple of loops and almost
> every test failed, the Walk 1, March B & C, Burst,
[quoted text clipped - 34 lines]
> >>
> >>Mart
Charissa - 20 Dec 2003 05:44 GMT
Doesn't look good........That's for sure! :(

I tried testing the memory with just one module in the
first socket, but the computer just gives me a beep
error, I guess because I don't have any continuity
modules to fill the empty sockets. I also tried testing
with pairs, because RIMMs usually only work in matched
pairs, but again, since the other 2 sockets were empty,
it didn't work. I have tried rotating the modules all to
different sockets, and then testing with DocMemory. No
matter what order I put in the modules, DocMemory always
detects that the error occurs at 768 M. 768MB what is
left over whenever the computer doesn't detect 256 MB of
the memory. From what I can tell, DocMemory seems to scan
the memory starting with the beginning of the first
module, meaning the error would be occuring at the
beginning of the 4th socket. Maybe the whole socket is
bad? That's only a guess though. I'm not that familiar
with hardware,just software... But if that is the case,
wouldn't the motherboard have to be replaced?

I tried the steps in the Microsoft Knowledge Base link
you mentioned already. I found it while doing a search,
asked Dell Support about it, and they told me to try it,
so I changed the vcache settings and still no luck. I
didn't really think it would work though, since the
computer always ran perfectly before with 1 GB RAM.
So this must be a hardware issue.

Thank you,
Charissa

>-----Original Message-----
>> ...almost every test failed,
[quoted text clipped - 42 lines]
>> >>-----Original Message-----
>> >><snipped>
Mart - 20 Dec 2003 10:49 GMT
Mmmm,  not looking good at all. No one else jumping in with suggestions
either.

You certainly 'appear' to have eliminated WinMe and pinned it down to either
the RAM or the m'board as a hardware issue.

Not being a RAM expert, I can't give any useful advice on RIMM's. Perhaps a
new/substitute set (and type) of RAM chips?

Just a couple of final thoughts, could be worth checking that there aren't
any odd settings in your BIOS which 'might' utilise some of the memory e.g.
on board video or sound devices.

Even throwing-off all hardware down to 'bare-bones' i.e. mouse, keyboard &
display and see if that 'improves' things.

A new mobo seems an expensive 'fix'. Is it still under warranty?   8>(

Mart

> Doesn't look good........That's for sure! :(
>
[quoted text clipped - 88 lines]
> >> >>-----Original Message-----
> >> >><snipped>
anonymous@discussions.microsoft.com - 20 Dec 2003 17:23 GMT
No settings like that in my BIOS. The Dell BIOS seems
relatively simple compared to other ones. All I have
hooked to the computer is the mouse, keyboard, monitor,
and power cable. It's still under warranty for a half
year more....That's probably how long it will take Dell
to figure out the problem. They seriously don't read my
emails.....

Thanks,
Charissa

>-----Original Message-----
>Mmmm,  not looking good at all. No one else jumping in with suggestions
[quoted text clipped - 111 lines]
>
>.
Charissa - 22 Dec 2003 01:34 GMT
Well, Dell has finally admitted that there is something
wrong with the memory, so they are going to replace my
memory since it is under warranty. Hopefully that will
fix the problem. Thanks for all of your help!
Charissa

>-----Original Message-----
>No settings like that in my BIOS. The Dell BIOS seems
[quoted text clipped - 153 lines]
>>
>.
Mart - 22 Dec 2003 01:52 GMT
Good news - especially if it is faulty memory (sounds favourite!) - although
I guess they are still bound to fix it, even if it turns out to be the mobo.

Please let us know how you get on - I shall keep 'watching' this thread, so
it should highlight if you are able to reply on it.

Good luck

Mart

> Well, Dell has finally admitted that there is something
> wrong with the memory, so they are going to replace my
[quoted text clipped - 172 lines]
> >>
> >.
Charissa - 25 Dec 2003 02:32 GMT
The Dell technician fixed the problem! A memory module was
faulty. He also was able to get the video driver to
install correctly. I've already installed everything back
on it, and it runs better than ever. All I have to do now
is get Dell to replace the fan. Now it is in my little
sisters' room, and out of mine. It will be a great
Christmas present for them, it has plenty of space for
games and a DVD drive. Big improvement over their old HP
Pavilion with the 15 Gig HDD. Thanks again for all of your
help!

Charissa

>-----Original Message-----
>Good news - especially if it is faulty memory (sounds favourite!) - although
[quoted text clipped - 185 lines]
>
>.
Mart - 25 Dec 2003 09:34 GMT
Another satisfied customer! - Brilliant news, Charissa.

Thanks for the feedback and follow-up - it's appreciated, if only for future
reference to troubleshooting those symptoms <g>

All the best and enjoy the festivities.

Mart

> The Dell technician fixed the problem! A memory module was
> faulty. He also was able to get the video driver to
[quoted text clipped - 221 lines]
> >
> >.
Charissa - 31 Dec 2003 18:22 GMT
The sequel to the original story........

The Dell has misplaced more memory, Windows won't load,
and I have Tech Support coming in a couple of days to
replace the cpu and power supply fans, and all of the
memory, and if that doesn't work, the motherboard.
But that definitely tells me that the underlying problem
I had with WinMe before was the memory.

Happy New Year
Charissa
>-----Original Message-----
>Another satisfied customer! - Brilliant news, Charissa.
[quoted text clipped - 233 lines]
>
>.
Charissa - 15 Dec 2003 22:55 GMT
Sorry Mart, I couldn't read your reply, it shows up blank.

I have memory range conflicts on my computer with the
video card, and I think one of the 256MB modules is dying.
Could this be contributing to my problem?

Charissa

>-----Original Message-----
>Yeah, I did just that. I even used a driver cleaner to
[quoted text clipped - 69 lines]
>>
>.
Mart - 16 Dec 2003 00:10 GMT
<snipped to reduce bandwidth - hope you can now read it!>

Mmmm..  in that case, perhaps we should take a step back and look a some of
the other things you alluded to in your original post.

> ..... I had to have the hard
> drive replaced recently, so I had to do a clean install
> of Windows ME.

So did it ever work correctly immediately after the 'clean install'?

When did the fan start making noises? And which fan - the one on the CPU?

If so get it replaced pdq!   It may (or may not) be causing this problem but
if your CPU overheats - then that's expensive!!  In fact, get any 'dodgy'
fan replaced pdq!!

Now, the IRQ issue.

Is the nVidia card 'new' to your machine or did it come as part of the
original package?

IRQ3 is almost always reserved for COM ports (including 'older' modems). You
say that it has been assigned to your Video Adapter - very strange. Video
card 'usually' want to go to IRQ9.

Two thoughts here, does the motherboard have integrated video?  If so, have
you disabled it in the BIOS. Your 'odd' memory figures make me wonder.

Secondly, try your video card in another slot - although I can't see why it
should have worked before unless someone has moved it - at the time of the
new HDD perhaps?. Did whoever replaced you HDD, play around in the BIOS or
shift any other cards around?

Take a look at Device Manager and see what (if any) exclamation marks are
showing. Also make a note of the list of IRQ allocations for oddball
conflicts. N.B. there may well be some legitimate sharing of resources.

Answers to these questions *may* explain why you can't install your Video
Adapter successfully.

Regarding:-
> on the desktop, there are extra items on the ctrl panel
> with names like --+--,

One job at a time <g>

Mart
 
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