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Windows Forum / Windows Me / Internet / December 2005Dial up networking
I can connect using my modem, but I'm getting nothing in IE, nor Outlook. After talking with my ISP tech support, we found that the Dial Up Networking is 0.00 MB in the Windows Setup in Add/Remove Programs. I unchecked the box to uninstall, rebooted, reinstalled (re-checked), rebooted and it is still not working. The tech support has seen this happen on ME machines before for no apparent reason. She said the unchecking and rechecking of the install does not usually work. She suggested taking it to a shop to get fixed. Has anyone seen this happen? How can I fix? Why did it lose the dial up networking? Thanks in advance Jason Jason, Dial-Up Networking is quite correct when reporting as 0.0MB in Windows Setup | Communications as no additional files are installed simply various registry entries updated. Your problem probably has little or nothing to do with DUN or your net connection but instead appears to be a problem with your installation of Internet Explorer. Have you tried using system restore to roll your system back to a checkpoint created before your problems began? In addition what changes were made to your system around the time this problem started?  SignatureMike Maltby mike.maltby@gmail.com > I can connect using my modem, but I'm getting nothing in IE, nor > Outlook. After talking with my ISP tech support, we found that the [quoted text clipped - 10 lines] > Thanks in advance > Jason I have not tried system restore. I'm sure I can figure it out, but how do I go about that? I did just install Norton Internet Security and did a LiveUpdate. I don't recall exactly, but I think that was when the problem began. I did try to disable it, but it still was not finding the server. Even if the security settings are blocking me, it shouldn't be blocking itself to LiveUpdate again, which is now not working either. I guess I could try to uninstall that, but I was trying to avoid that because the LiveUpdate takes me forever to download the 21 MB. Tech Support ran through all the DNS numbers and what not. Everything appears fine for the ISP settings. Thanks Jason > Jason, > [quoted text clipped - 21 lines] > > Thanks in advance > > Jason Don't bother with System Restore it is almost a dead certainty that your problems are due to installing NIS. Have you configured NIS correctly so as to allow IE to access the internet? Also, regrettably, Norton's flawed software will probably have broken system restore. May I be allowed to repeat that your problem is most unlikely to have anything to do with Dial-Up Networking or your ISP and is local to your PC. SignatureMike Maltby mike.maltby@gmail.com > I have not tried system restore. I'm sure I can figure it out, but > how do I go about that? [quoted text clipped - 8 lines] > ran through all the DNS numbers and what not. Everything appears fine > for the ISP settings. Thanks I will uninstall it tonight just to see what happens. I thought I disabled it, maybe I didn't do it entirely. I don't know off the top of my head where to configure it, but I'll play around to see if I can find it, otherwise, I'll just uninstall to prove if that's the problem. Thanks for your help. I'll post back tomorrow with results. Jason > Don't bother with System Restore it is almost a dead certainty that your > problems are due to installing NIS. Have you configured NIS correctly so [quoted text clipped - 17 lines] > > ran through all the DNS numbers and what not. Everything appears fine > > for the ISP settings. Thanks Jason, If uninstalling NIS doesn't fix the problem try downloading and run LSPFix.exe as this should repair any possibly damaged entries in winsock. LSPfix can be downloaded from http://www.cexx.org/lspfix.htm. Best of luck, SignatureMike Maltby mike.maltby@gmail.com > I will uninstall it tonight just to see what happens. I thought I > disabled it, maybe I didn't do it entirely. I don't know off the top [quoted text clipped - 3 lines] > > Thanks for your help. I'll post back tomorrow with results. Someone told me that if it doesn't work, then I would have to reload the OS. Is that true? > Jason, > [quoted text clipped - 11 lines] > > > > Thanks for your help. I'll post back tomorrow with results. No.. Did you read my last post? SignatureMike Maltby mike.maltby@gmail.com > Someone told me that if it doesn't work, then I would have to reload > the OS. Is that true? Yes, I read the last post. I think he was talking about the Winsock repair not fixing the problem, then I'd have to reinstall OS. I'm not sure. I was just repeating what he said. I'll try it and see. Jason > No.. Did you read my last post? > > > Someone told me that if it doesn't work, then I would have to reload > > the OS. Is that true? I misunderstood him. He read that if the Winsock fix does not work, then I would probably have to reinstall OS. Sorry. > No.. Did you read my last post? > > > Someone told me that if it doesn't work, then I would have to reload > > the OS. Is that true? OK, understood, but you shouldn't have to reinstall the OS for a problem such as this. LSPFix fixes most if not all connectivity problems especially those resulting from the removal of some unwanted malware/spyware and also an improperly uninstalled Firewall or AV application (improper not being your fault but due to a faulty uninstaller). LSPFix removes all additional Layered Service Providers (LSPs) that have been added to those that are part of the basic system which should restore connectivity but could mean you have to reinstall your AV application. Best of luck and I hope all goes well, SignatureMike Maltby mike.maltby@gmail.com > I misunderstood him. He read that if the Winsock fix does not work, > then I would probably have to reinstall OS. Sorry. I did not use the LSPFix. I got everything working after trying several things including, uninstalling Norton Internet Security, running Defrag, Scandisk, then doing a System Restore which was the final step that got things working. Thanks for all your help. I'll hold on to the LSPFix program just in case. Jason > OK, understood, but you shouldn't have to reinstall the OS for a problem > such as this. LSPFix fixes most if not all connectivity problems [quoted text clipped - 10 lines] > > I misunderstood him. He read that if the Winsock fix does not work, > > then I would probably have to reinstall OS. Sorry. > I did not use the LSPFix. I got everything working after trying > several things including, uninstalling Norton Internet Security, [quoted text clipped - 3 lines] > Thanks for all your help. I'll hold on to the LSPFix program just in > case. Jason, Thanks for the feedback and I'm pleased to read you've got your system back talking to the net. I would still suggest you install a firewall, possibly even NIS, but only once you have worked out how to configure it to allow both outgoing (and where necessary) incoming connections. I would certainly strongly advise you to keep ISPFix as this applet is extremely useful in rebuilding winsock which can so easily be damaged when removing certain malware. Best of luck, SignatureMike Maltby mike.maltby@gmail.com |
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