Windows update crashes after "scan for updates"0x800A138F"

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Bob Brennan - 29 Aug 2003 23:15 GMT

I am reeiving an error code "0x800A138F" after pressing
the scan for updates after launching Windows Update from
the start menu.

I have tried all the suggested troubleshooting tips,
including clearing the Programs/Windows Update folder
files, as the tech message suggests, but no luck.

This is not due to a firewall or virus scan, I am not
running one. It worked fine earler today, however, I did
upload Explorer 6 toay. That is about all I know to offer
as help. Can someone help?

Thanks
Bob Brennan

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Frank Saunders MS-MVP, IE/OE - 30 Aug 2003 00:32 GMT

Turn off any Norton or McAfee programs.

I'm visiting my mother and my brother had set up Norton System Works 2002 on
her machine. I had to disable it to get Windows Update to work. I was
getting the same error message.

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Frank Saunders MS-MVP, IE/OE
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> I am reeiving an error code "0x800A138F" after pressing
> the scan for updates after launching Windows Update from
[quoted text clipped - 11 lines]
> Thanks
> Bob Brennan

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