IFSMGR Problem

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denis - 27 Apr 2004 17:41 GMT

Hi,,

We have a PC running windows ME. When trying to open a
file on a network drive we get message

.... called from 0028:C0033B04 in VxD IFSMGR(01) +
000010B4...

If we open Excel, word etc and then open the network file
it opens ok.

The network drive is on a NT4 workstation. The ME machine
has all the latest updatesand has been working fine until
recently.

Any suggestions please ?

Thanks

Denis

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anonymous@discussions.microsoft.com - 27 Apr 2004 17:54 GMT

Hi,

First line should read

We have a PC running windows ME. When trying to open a
file on a network drive via windows explorer by double
clicking we get message

>-----Original Message-----
>
[quoted text clipped - 19 lines]
>Denis
>.

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steve - 22 May 2004 01:32 GMT

Hi,

I have exactly the same problem except my office files
reside on a windows 2000 server. I have found a knowledge
base article 293793 that says we need to contact microsoft
for a fix but I can't find a way of doing this without
incurring a charge and I refuse to pay them for something
I feel I should get for free. So I'm living with the
problem. In my case, the problem only occurs when clicking
on the file in windows explorer, it does not occur if you
open the application (e.g. word) first and then use the
file open function within Word to navigate to the shared
drive and select the file that way.

Regards

Steve

>-----Original Message-----
>Hi,
[quoted text clipped - 30 lines]
>>
>.

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Mike M - 22 May 2004 01:50 GMT

Steve,

To quote KB 293793:
"To resolve this problem, contact Microsoft Product Support Services to obtain
the fix. For a complete list of Microsoft Product Support Services phone
numbers and information about support costs, visit the following Microsoft Web
site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls
may be canceled if a Microsoft Support Professional determines that a specific
update will resolve your problem. The usual support costs will apply to
additional support questions and issues that do not qualify for the specific
update in question."

If you read the last paragraph you will see it clearly states "charges that
are ordinarily incurred for support calls may be canceled if a Microsoft
Support Professional determines that a specific update will resolve your
problem". So provided you ask no other technical query and can show that you
are experiencing the problem covered by KB 293793 you will not be charged for
the patch.

Signature

Mike Maltby MS-MVP
mcmaltby@hotmail.com

> I have exactly the same problem except my office files
> reside on a windows 2000 server. I have found a knowledge
[quoted text clipped - 7 lines]
> file open function within Word to navigate to the shared
> drive and select the file that way.

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