Remote assistance set-up

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Rebecca8065 - 26 Nov 2004 20:13 GMT

My dad (in Florida) is having problems with his Windows ME machine & I'm
trying to help him set up remote assistance so I can connect & help him (from
Utah), but I can't find the exact procedure to send to him. Can someone
give me the exact instructions or a link? Thanks in advance.

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Mike M - 26 Nov 2004 20:19 GMT

Win Me has no "Remote Assistance" feature unlike XP.

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Mike Maltby MS-MVP
mike.maltby@gmail.com

> My dad (in Florida) is having problems with his Windows ME machine &
> I'm trying to help him set up remote assistance so I can connect &
> help him (from Utah), but I can't find the exact procedure to send
> to him. Can someone give me the exact instructions or a link?
> Thanks in advance.

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Rebecca8065 - 26 Nov 2004 20:59 GMT

Thanks, Mike... I was afraid of that.

> Win Me has no "Remote Assistance" feature unlike XP.
>
[quoted text clipped - 3 lines]
> > to him. Can someone give me the exact instructions or a link?
> > Thanks in advance.

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Richard G. Harper - 27 Nov 2004 02:09 GMT

As Mike has observed, WinMe has no Remote Desktop or Remote Assistance, but
RealVNC (http://www.realvnc.com/) will give you the ability to connect to
his desktop via the Internet.

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Richard G. Harper [MVP Shell/User] rgharper@gmail.com
* PLEASE post all messages and replies in the newsgroups
* for the benefit of all. Private mail is usually not replied to.
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> My dad (in Florida) is having problems with his Windows ME machine & I'm
> trying to help him set up remote assistance so I can connect & help him
> (from
> Utah), but I can't find the exact procedure to send to him. Can someone
> give me the exact instructions or a link? Thanks in advance.

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Rebecca8065 - 27 Nov 2004 19:15 GMT

Thanks, Richard; I'll check out RealVNC.

> As Mike has observed, WinMe has no Remote Desktop or Remote Assistance, but
> RealVNC (http://www.realvnc.com/) will give you the ability to connect to
[quoted text clipped - 5 lines]
> > Utah), but I can't find the exact procedure to send to him. Can someone
> > give me the exact instructions or a link? Thanks in advance.

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