Using new adsl modem to connect to the internet

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noema@il.pls - 15 May 2005 11:25 GMT

I hope this is the right place to air this issue! Here's the problem: I've
installed a new Efficient Networks 4060 adsl modem in a machine running ME
and the final step in the cd 'wizard' confirmed that the modem had been
successfully installed.. It has a steady green light on the front panel,
indicating adsl sync I think, and the util in the systray tells me all is
well. But there is no obvious way to use the modem to access the internet
The setup process did not offer to set up a network connection where I can
enter username and pw from my isp. The online documentation simply says
"when you've got to this point, go surf the internet". But I can't!

I've uninstalled and reinstalled the modem several times, always with the
same result. I've used the 'autconfigure' option in the systray util to
scan for adsl channels, and it reports that "autoconfiguration has
successfully verified the following configuration: virtual circuit 0:38 PPP
over ATM" etc etc. The only thing I can do is press Save, which returns me
to the util screen again.

What I need to do is (presumably!) set up a connection to the internet using
the settings provided by my isp. But I can't find how/where to do this. If
I try to create a new connectin in DUN, the adsl modem is not listed there
as an available modem, only the old 56k internal one is there. The new
modem is listed in device manager as a usb device, all seems to be working.

Can anyone please help, this is driving me nuts! I've been messing about
with it for over a week now and I'm no further forward. Thanks.

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Steve Winograd [MVP] - 15 May 2005 11:41 GMT

>I hope this is the right place to air this issue! Here's the problem: I've
>installed a new Efficient Networks 4060 adsl modem in a machine running ME
[quoted text clipped - 21 lines]
>Can anyone please help, this is driving me nuts! I've been messing about
>with it for over a week now and I'm no further forward. Thanks.

You don't say whether you've asked your ISP for help. They should be
able to tell you how to configure your computer to use their service.

The ADSL modem software needs to install a network adapter that
appears in Device Manager and in Start | Run | Winipcfg. That network
adapter must get an IP address from your ISP to connect your computer
to the Internet.

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Jeff - 15 May 2005 11:58 GMT

Thanks Steve.
I have had very helpful responses from my isp, but as the modem was not
supplied by them, (big mistake with hindsight) they are not familiar with
the screens I'm looking at. I'm aware that the obligation is not theirs to
solve this for me, and although they've been friendly and helpful they've
been unable to help me create this connection (telling them its running on
ME usually results in a sucking through the teeth!)

> The ADSL modem software needs to install a network adapter that
> appears in Device Manager and in Start | Run | Winipcfg. That network
> adapter must get an IP address from your ISP to connect your computer
> to the Internet.

I guess this is the nub. How can I tell that adapter - which I believe is
listed in device manager - to use the ip address supplied by my isp - to
connect to the intenet, and create a connection that I can use when I want
to go online?
Thanks for being there....
Jeff

>>I hope this is the right place to air this issue! Here's the problem:
>>I've
[quoted text clipped - 35 lines]
> adapter must get an IP address from your ISP to connect your computer
> to the Internet.

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Ron Lowe - 15 May 2005 19:27 GMT

think, and the util in the systray tells me all is

> well. But there is no obvious way to use the modem to access the internet
> The setup process did not offer to set up a network connection where I can
[quoted text clipped - 5 lines]
> and the final step in the cd 'wizard' confirmed that the modem had been
> successfully installed.. It has a steady green light on the front panel,

> I've uninstalled and reinstalled the modem several times, always with the
> same result. I've used the 'autconfigure' option in the systray util to
[quoted text clipped - 21 lines]
> ** SPEED ** RETENTION ** COMPLETION ** ANONYMITY **
> ----------------------------------------------------------

PPPoA and 0:38 suggests a UK ADSL setup.

It's been a while since I played with ME, but the principle is this:

Assuming the ADSL modem installed correctly, then you will need to set up a
connectoid.
You use the dial-up networking options to create the PPP connnection.
It's the PPP layer that needs youe logon details.
( Yes, even though it's not using dial-up.)

Go to dial-up networking, create new connection, and select the ADSL modem
from the list of available devices.
Enter any old number in the telephone number box, it's not used.
Enter your ADSL Username and Password.
That should do it.

Once the connectiod is created, double-click it to connect.
You can put a shortcut to it in the startup folder if you want to connect as
soon as you log on.

Signature

Ron

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Jeff - 17 May 2005 17:35 GMT

Thanks Ron, I appreciate your help. BUT the adsl modem doesn't appear in
the list of available modems in DUN, only the old 56k standard modem. The
adsl modem is listed in device manager as a usb device, not in the modems
section. Any other ideas on how I can find a way to enter the isp details
in order to connect....
Jeff

> think, and the util in the systray tells me all is
>> well. But there is no obvious way to use the modem to access the
[quoted text clipped - 56 lines]
> You can put a shortcut to it in the startup folder if you want to connect
> as soon as you log on.

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Ron Lowe - 17 May 2005 18:31 GMT

Well, I'm not 100% sure, but I think something went wrong with the driver
installation.

When I used a USB ADSL modem in the UK using PPPoA,
it appeared as an option in the DUN setup. ( It was an Alcatel thing. )

It needed to appear there for DUN to set up the PPP stuff.

If it isn't appearing as a modem device which regular DUN can use to set up
the PPP session, then check there's not a propreitary dialler program that
got installed which calls the device.

I presume in device manager, the device properties has nothing?

I'd contact the supplier at this point, and ask them where to enter the
username / password.
You might also try the group uk.telecom.broadband.

Signature

Ron

> Thanks Ron, I appreciate your help. BUT the adsl modem doesn't appear in
> the list of available modems in DUN, only the old 56k standard modem. The
> adsl modem is listed in device manager as a usb device, not in the modems
> section. Any other ideas on how I can find a way to enter the isp details
> in order to connect....
> Jeff

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Mike M - 17 May 2005 18:45 GMT

Ron,

Just to confirm that your memory is correct. When I was using the green
Alcatel usb stingray some years ago the procedure was exactly as you have
set out.

Signature

Mike M

> Well, I'm not 100% sure, but I think something went wrong with the
> driver installation.
[quoted text clipped - 13 lines]
> the username / password.
> You might also try the group uk.telecom.broadband.

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Noel Paton - 17 May 2005 21:30 GMT

I'd concur with this - I have a client with two ADSL USB modems ex V21 (and
they're b&&&&rs to troubleshoot - thank you BT for providing a router!!) and
they take an age to reconnect, and spend a lot of time with problems!

With what limited experience I have of UK ADSL, I would always go for a
router link if possible - there's a lot less hassle, and a lot more security
(and the prices are similar now, too!)

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> Ron,
>
[quoted text clipped - 19 lines]
>> the username / password.
>> You might also try the group uk.telecom.broadband.

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N. Miller - 18 May 2005 05:02 GMT

> I'd concur with this - I have a client with two ADSL USB modems ex V21 (and
> they're b&&&&rs to troubleshoot - thank you BT for providing a router!!) and
[quoted text clipped - 3 lines]
> router link if possible - there's a lot less hassle, and a lot more security
> (and the prices are similar now, too!)

If I had an ISP that offered USB ADSL modems, I would tell them I had a
Linux system, and that I needed an Ethernet modem to make things work.

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Norman
~Win dain a lotica, En vai tu ri, Si lo ta
~Fin dein a loluca, En dragu a sei lain
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Ron Lowe - 18 May 2005 08:08 GMT

>> I'd concur with this - I have a client with two ADSL USB modems ex V21
>> (and
[quoted text clipped - 9 lines]
> If I had an ISP that offered USB ADSL modems, I would tell them I had a
> Linux system, and that I needed an Ethernet modem to make things work.

More than likely they'd say something along the lines of:

'We don't support Linux'.
We provide a USB modem - take it or leave it.
If you want anything different, then buy it yourself,
just don't come asking for tech support on it.'

Signature

Ron

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N. Miller - 20 May 2005 06:47 GMT

> More than likely they'd say something along the lines of:
>
> 'We don't support Linux'.

My ADSL provider, SBC Yahoo! DSL Service does not appear to support Linux,
but it works.

> We provide a USB modem - take it or leave it.

Well, I guess that is one area where the U.S. shines; probably because we
don't have a government run PT&T service. None of the Baby Bells has that
attitude; probably because none of the CLECS which compete with them have
that attitude. But I'd tell them where they can stuff their USB ADSL modem.

> If you want anything different, then buy it yourself,
> just don't come asking for tech support on it.'

They sold me the modem I am using. It out of warranty, but still working.
I'll buy another modem when I need it. I don't know which make and model
would be a decent replacement...

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Norman
~Win dain a lotica, En vai tu ri, Si lo ta
~Fin dein a loluca, En dragu a sei lain
~Vi fa-ru les shutai am, En riga-lint

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Jeff - 19 May 2005 09:43 GMT

Thanks for all your helpful comments guys.

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