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Windows Forum / Windows Me / Printing and Faxing / August 2003

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WinME, USB and the Lexmark x73

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Elmo - 23 Jul 2003 15:58 GMT
Recently upgraded from Win98 to WinME after purchasing new
base unit. Under Win98 there were some minor problems with
printing but now its almost impossible under ME. The
printer tells me its offline and the computer cannot
communicate with the printer, pressing ctrl-alt-del shows
that msgsrv32.dll is not responding after which there is
usually a spool32 error. The computer hangs for a very
long time and usually requires turning off. I've clean
installed ME over ten times after completely formating the
hard drive. I've tried altering the spooling settings used
pmj, emf and raw none work, I've used different USB ports
and seperate hubs, i've used three different versions of
the driver and tested compatability with other components
on my system. In short i've done everyrthing. Lexmark deny
responsibility, asus the board manufacturer and the
computer retailer i purchased the base unit from have no
idea. I know that this kind of problem whilst not common
is certainly not unheard of and if anyone has any
solutions short of getting a new OS or printer i'd be very
happy to hear it.
Cheers.
PattyL - 24 Jul 2003 16:06 GMT
Are there other devices on the USB hub?  If so, remove them and see if the
problem is resolved.  If so, then look for updated drivers for these devices
as well.

See these articles from Microsoft.

How to Troubleshoot Spool32 Error Messages
http://support.microsoft.com/?kbid=191949

General USB Troubleshooting in Windows 98, Windows 98 Second Edition, and
Windows Me
http://support.microsoft.com/?kbid=263218

Try updating the USB device driver for the printer.

How to update the USB device driver for the printer
http://support.lexmark.com/cgi-perl/knowledgebase.cgi?ccs=229:1:0:94:0:0&emeafra
me=&docid=879


Shorter URL for above article:  http://tinyurl.com/hx9o

Does the printer work after a clean install before you have added other
hardware or software?  If so, when do the problems start?

PattyL

> Recently upgraded from Win98 to WinME after purchasing new
> base unit. Under Win98 there were some minor problems with
[quoted text clipped - 17 lines]
> happy to hear it.
> Cheers.
Doug Turner - 16 Aug 2003 15:55 GMT
If one of the errors that you received is "unauthorized
server", you might try the following workaround:
1) Restart your PC in Safe Mode (hold down F5 key while
booting).
2) In windows explorer (the previously named "file
manager") navigate to WINDOWS/SYSTEM subdirectory.
3) Scroll down and look for two files:
  LEXPPS.EXE
  LEXPPS.BAK.
4) Rename these to LEXPPS.EX_ and LEXPPS.BA_ (this is the
safe way - I have actually deleted them).
5) Reboot your system, and do a test print.
Regardless of whether you are using a USB or parallel
port, the family of Lexmark and Compaq inkjet printers
running in WinME (Z22, Z32, Z42, Z52, IJ1200, X63, X73,
A1000) all have the problem of thinking that they are
running on a network.  Renaming/deleting these SERVER
files eliminates these problems (my experience with seven
Lexmarks in operation with clients).  Good luck!

-----Original Message-----
>Are there other devices on the USB hub?  If so, remove them and see if the
>problem is resolved.  If so, then look for updated drivers for these devices
[quoted text clipped - 44 lines]
>
>.
 
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