Word 2000

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Mandy - 05 Mar 2004 11:07 GMT

Up until yesterday I could access Word. I shut the
computer down and when I restarted I could not access
Word. Everytime I try I crash the whole system. All my
other works packages are working ok except word. I have
tried repairing word and Uninstalling and re installing
but still having problems. Any suggestions would be
grateful. Thanks

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Mike M - 05 Mar 2004 11:20 GMT

This sounds as if you may have a corrupted Word template. Using Explorer's
Search look for all instance of the file normal.dot and rename them normal.bak
and then retry opening Word. If that solves the problem a new default
template file will automatically be recreated and you can delete the files you
renamed.
--
Mike Maltby MS-MVP
mcmaltby@hotmail.com

> Up until yesterday I could access Word. I shut the
> computer down and when I restarted I could not access
[quoted text clipped - 3 lines]
> but still having problems. Any suggestions would be
> grateful. Thanks

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Mandy - 05 Mar 2004 14:37 GMT

Thanks this worked.

Mandy

>-----Original Message-----
>This sounds as if you may have a corrupted Word template. Using Explorer's
[quoted text clipped - 15 lines]
>
>.

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Mike M - 05 Mar 2004 15:29 GMT

Mandy,

Glad to read you've now managed to solve your problem.

Cheers,

Signature

Mike M

> Thanks this worked.

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