Hyperterm not dialing out - but AOL works fine !!!

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Peter - 17 Mar 2004 05:25 GMT

Hoping someone has some suggestions....

A 1.2gig system with a Lucent WinModem.

I have AOL installed and connect via dialup connection
using the WinModem Com 3.

Needed to dial into another system so I set up hyperterm
and tried to dial out... AOL was not being used.

Normally I can hear the modem dialing out (when dialing
into AOL), but nothing at all... Hyperterm immediately
came back and said it was disconnected.

Looked at the setting under modem...looks good. Dialing
out from another system worked (so the destination was
good). Checked the settings between two systems and
they look good, only difference is using AOL for my
ISP on the problem system. Shut down AOL and diabled
it in the msconfig menu...rebooted...still no change.

What could the problem be ??

Thanks in advance for your help !!

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Mart - 17 Mar 2004 11:01 GMT

Did you setup Hyperterminal properly, to use your modem?

In Hyperterm, select the File menu and then 'Properties'

Be sure you have your modem and other details set correctly.

Mart

> Hoping someone has some suggestions....
>
[quoted text clipped - 20 lines]
>
> Thanks in advance for your help !!

Reply to this Message

Peter - 17 Mar 2004 14:13 GMT

Yup...

have country / region set to US of A (1)
correct area code - dial in number was also tested.
device set to Lucent Win Modem (modem connected to AOL no
problem and also passed modem diagnostic?? query.

Modem is set to 8,1,n (destination protocol verified).
hardware flow control
autodetect emulation (required was VT100 which was also
attempted).

Standard Error Correction
Port Speed is set for 19.2K which is the suggested
port speed for destination. Also attempted at 115.2

phone type set to tone.

Are there any protocols that I might have missed?

Hyperterm passes configuration date to the control panel
modem utility doesn't it?? I mean that there is only ONE
modem utility that needs to be set up with several paths
leading to that one configuration utility. Or do I need to
set up the CP modem utility AND the hyperterm utility.

Is there anyway to check whether the same driver is used
by AOL and hyperterm ?? If so, then the driver would seem
to be okay, since it dials out to AOL. If separate drivers
are used..then perhaps there is a problem with the standard
Windows driver. (Never used ME before but my XP plugs
and plays really nice and uses standard drivers for the
Lucent WinModem. Does Me perform the same way??)

Confused !!!

Thanks for more help....

>-----Original Message-----
>Did you setup Hyperterminal properly, to use your modem?
[quoted text clipped - 31 lines]
>
>.

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Mart - 17 Mar 2004 16:47 GMT

> Confused !!!

Yes, a little!!

The problem, as I see it from here, is that your modem *may* already be
connected to the PSTN - maintaining your connection to your ISP (AOL). Thus
as you try to dial out, when H'Term calls for it, it is already in use.

Are you sure that you are 'logged-off' and disconnected from your ISP and
your 'phone line is "free" before you attempt to use H'Term?

Confirm that your modem is working - or at least dialling!! - with other
applications (it's 'obviously' working with IE and OE) :-

Run dialer.exe (note only one L) and confirm that the modem connects to your
line and dials. (NB this is a dialler - NOT a call handler utility).
Get it to dial your own number, give it a few seconds and then lift your
(adjacent) telephone handset and listen for the engaged signal.

In fact, if you listen in on the handset throughout, you *should* be able to
hear the progress of both Dialler and H'term.

Mart

> Yup...
>
[quoted text clipped - 73 lines]
> >
> >.

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