I followed instructions to reinstall windows installer- it
worked- thank you! Now, still cannot run norton 2005,
although followed all instructions to remove, redownload
and reinstall. I have 2 new programs in add/remove
programs. One is cccommon and the other is norton anti
virus parent msi.

When I click to remove, it tries to install- and I get
error message- this msi must be launched thru set up.

I am concerned that Norton is what caused the problem with
my installer to start with- not my trojan issue.

Is it safe to run search for files/folders and remove
cccommon and norton parent msi?

If this does not work- I will request my money back and re
install my 2002 version I was completely happy with- and
just update the anti virus portion. I have had to
completely remove my firewall and system works to try to
install- seems odd.

Thanks again- just need to know about getting rid of those
2 programs per above. * Also, when I search for Norton and
symantec programs in explore- those 2 files do not appear.
I do have set up to show subfolders. And, I also deleted
the norton and symantec registry keys per the instructions
from tech support- ...

Thanks - Debbie