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Windows Forum / Windows Me / System Tools / December 2004Errors in WINTRUST.DLL
On December 01, 2004, IE took me to the update page when I booted the computer and dl'd and installed the Cumulative Security Update for Internet Explorer 6 Service Pack 1 (KB889293). The next day, the automatic update dl'd and installed the same update. From the moment the update finished installing the second time, I began receiving messages saying that stmgr, sucatreg and crypt32 are causing errors in wintrust.dll. I extracted all four files from c:\windows\system\cab and installed them, but continue to receive the error messages. Also, when I use the System Utility and click on file system on the performance tab, the System Utility program freezes and I have to use ctrl, alt, delete to close it. Does anyone have any idea what caused/causes this and know how to repair it? No good news unfortunately and you won't be able to use system restore since it is Win Me's state manager that is having problems (stmgr.exe) and if the state manager isn't running then system restore won't be available. What is perhaps new is that I think yours is the first that mentions crypt32.dll so add this to the files to replace in my "standard" response that follows. "STMGR has caused an error in Wintrust.dll." Fortunately there have only been perhaps a thirty or forty reports of the error "Stmgr has caused an error in WINTRUST.DLL" in the four years since Win Me was launched. The downside though is that no reliable fix has been found to date other than a clean install of the operating system. The problem is in some way connected with Win Me's System File Protection and probably involves not only the wintrust.dll but also the file sfpdb.sfp and the many windows catalogue files. Suggestions as to how to proceed include: Replacing stmgr.exe, sucatreg.exe and wintrust.dll with new files from the Win Me cab files: Resetting the state manager so as to rebuild its control files: System | Performance | File System | Troubleshooting and check "Disable System Restore", Apply and IMMEDIATELY reboot. This will flush you restore folder and erase all checkpoints, then, System | Performance | File System | Troubleshooting and uncheck "Disable System Restore", Apply and again IMMEDIATELY reboot. This should now automatically create a new checkpoint immediately following the restart. Deleting the _RESTORE folder from DOS: Delete the folder as follows: a) Boot to DOS using a floppy. Do NOT choose "Minimal Boot" from the menu when booting from a floppy but rather choose "Start computer with (or without) CD-ROM support" otherwise the ATTRIB command will not be available. b) At the DOS A:\> prompt, type: ATTRIB -H -S -R C:\_RESTORE then REN C:\_RESTORE OLDREST c) Remove the floppy d) Reboot your PC e) Delete the folder C:\OLDREST f) Check that an automatic system restore checkpoint was created. g) Finally adjust the space allocated to the restore folder: Repairing the Registry: Click Start | Run and type SCANREG /FIX and click enter. Note that with stmgr.exe crashing you will have neither System File Protection nor System Restore in operation. Please let us know how you get on but I feel you are going to need a lot of luck. -- Mike Maltby MS-MVP mcmaltby@hotmail.com > On December 01, 2004, IE took me to the update page when I booted the > computer and dl'd and installed the Cumulative Security Update for [quoted text clipped - 8 lines] > freezes and I have to use ctrl, alt, delete to close it. Does anyone > have any idea what caused/causes this and know how to repair it? Thank you for replying and unfortunately, your answer was what I expected. Before requesting help, I tried replacing the files from the Win Me cab files. I tried to disable system restore, but since the system utility freezes when I try to open file system, that isn't an option. Also, using DOS mode, I restored the registry files to a previous date and that didn't help nor did the 290700usam.exe update to system restore. In addition, another message stating that KERNEL32.DLL has caused an error in WINTRUST.DLL is now appearing. Booting in safe mode and attempting a system restore doesn't work because all restore points have disappeared. It seems that a clean install is probably the only solution to the problem. Once again, thank you for replying and my apologies for the duplicate posts...although, I received a message saying there was an error in posting and to try again later, the post was obviously successful. juliegal100 > No good news unfortunately and you won't be able to use system restore > since it is Win Me's state manager that is having problems (stmgr.exe) and [quoted text clipped - 67 lines] > > freezes and I have to use ctrl, alt, delete to close it. Does anyone > > have any idea what caused/causes this and know how to repair it? Julie, As I stated in my earlier post system restore, or rather the state manager, isn't running so there is nothing there to disable. Also it appears you may not have understood my post (not surprising as I'm not sure that I do either) as the version of smgr.dll (the 290700 patch) has nothing to do with the problem. :-( I feel the problem has something to do with the system catalogue but what it is I and others have yet to establish. The biggest problem of course is that those of us who have tried have never yet managed to generate for ourselves the error messages you are seeing but until now I at least wasn't aware that crypt32.dll was involved so tomorrow I may have another go at finding a cause. Once the cause of this problem is found we will be half way or more towards finding the solution. Regrettably until then I feel that your only option is a clean install, not even a reinstall over your existing system. Regards,  SignatureMike Maltby MS-MVP mike.maltby@gmail.com > Thank you for replying and unfortunately, your answer was what I > expected. Before requesting help, I tried replacing the files from [quoted text clipped - 10 lines] > posts...although, I received a message saying there was an error in > posting and to try again later, the post was obviously successful. Mike and Julie, The exact same thing happened to me as Julie described in her originla post. A couple of additional pieces of information from my situation: 1. I now have 2 instances of rundll32 in my Task List 2. IE setup failed to complete after I downoaded theupgrade. It was during the upgrade that I first got the sucatreg causing an error in WINTRUST.DLL. After closing the error window, I belive I got the same error message 2 additional times. 3. When IE update failed, setup asked I re0run setup to reinstall the missing components 4. When I rebooted, stmgr error strated appearing. Hope the above provides some clues! Mike - when I tried to follow your first suggestion to Julie to flush the control files for stmgr, the "Disable System Restore" was already checked. I unchecked it and rebooted, but stmgr error appeared again. Thanks, _M > Julie, > [quoted text clipped - 30 lines] > > posts...although, I received a message saying there was an error in > > posting and to try again later, the post was obviously successful. Mike, I renamed stmgr just to see what will happen. The error message went away, as I expected it would, howecer, the disable system restore option was checked, again. Even when I uncheck it and reboot, it comes back checked off. The issue may not be with stmgr, but with something else that is disabling system restore. One other data point for when th stmgr error started appearing...I have AOL 9.0 security with McAfee virus and firewall. At least McAfee anti-virus and firewall were loaded on the task tray when I attempted to upgrade IE. Not sure if this is relevant. Hope to hear from you soon, _M > Julie, > [quoted text clipped - 30 lines] > > posts...although, I received a message saying there was an error in > > posting and to try again later, the post was obviously successful. This problem really has nothing as such to do with Win Me's state manager (statemgr.exe and stmgr.exe). The reason why stmgr.exe will not run is due to something related to wintrust.dll and this is probably something to do with certificate signing which is why you earlier saw the reference to crypt32.dll So referring back to my original post you aren't going to get stmgr.exe to run until the problem is fixed and as I have said already I have no idea as to what the solution might be and in four years the only solution to date for this problem has been to clean install Win Me. Since I have never seen this problem myself and both Noel Paton and myself have spent a considerable amount of time in trying to recreate this problem (so that we can then try to find a solution) neither of us has succeeded to date. Speaking only for myself I don't intend spending much if any more time in trying to find a solution but will naturally be interested to hear of any success you or others might have. Cheers and the ebst of luck, SignatureMike Maltby MS-MVP mike.maltby@gmail.com > I renamed stmgr just to see what will happen. The error message went > away, as I expected it would, howecer, the disable system restore [quoted text clipped - 7 lines] > anti-virus and firewall were loaded on the task tray when I attempted > to upgrade IE. Not sure if this is relevant. Mike/All, Just wanted to let you know I recently had the stmgr error in wintrust.dll too on Windows ME. Mike, I tried all the things you've been diligently telling everyone (reregister wintrust.dll, get a new wintrust.dll and stmgr off the CAB files, delete WINDOWS\_RESTORE, etc.) and none of this fixed anything. Then I read a post from back in Feb where someone deleted WINDOWS\System\catroot and it fixed the problem for them. Well guess what, it fixed the problem for me too. Windows automatically rebuilt that directory after rebooting, and now System Restore works just fine. -Craig A solution? - WOW! thanks, Craig!! so - the error is (presumably) in the catroot folder itself? hmmm...... SignatureNoel Paton (MS-MVP 2002-2005, Windows) Nil Carborundum Illegitemi http://www.btinternet.com/~winnoel/millsrpch.htm http://tinyurl.com/6oztj Please read http://dts-l.org/goodpost.htm on how to post messages to NG's > Mike/All, > [quoted text clipped - 9 lines] > that directory after rebooting, and now System Restore works just fine. > -Craig I know I'd tried that but in my case I was trying to create the error not solve it so if this is the solution then that is indeed good news. Also it is in exactly the area that I suspected was the cause of the problem, the system catalogue. The only downside of deleting the contents of the catroot folder is that System File Protection won't be operative but that's a small price to pay for recovering the system. SignatureMike Maltby MS-MVP mike.maltby@gmail.com > A solution? - WOW! thanks, Craig!! > so - the error is (presumably) in the catroot folder itself? > hmmm...... Mike/Noel, I actually renamed the catroot directory, so I still have the corrupted one. If you want it to try to reproduce the problem, let me know how you'd like me to get it to you (plain zip and email, or whatever). -Craig Craig, Based on what I'm seeing here a zipped windows\system\catroot folder should be a little over 815KB, so yes please, could you send me a copy to mikem@mvps.org. Not that I doubt your findings and that the fix to the problem is to rename away the catroot folder but if nothing else it would allow me to see the error for myself. Incidentally do you recall which hotfix you installed immediately prior to the problem occurring? Cheers, SignatureMike Maltby MS-MVP mike.maltby@gmail.com > I actually renamed the catroot directory, so I still have the > corrupted one. If you want it to try to reproduce the problem, let > me know how you'd like me to get it to you (plain zip and email, or > whatever). Copy me also, please!! (pretty please!<g>) my email here is valid - as is the one on my website SignatureNoel Paton (MS-MVP 2002-2005, Windows) Nil Carborundum Illegitemi http://www.btinternet.com/~winnoel/millsrpch.htm http://tinyurl.com/6oztj Please read http://dts-l.org/goodpost.htm on how to post messages to NG's > Craig, > [quoted text clipped - 11 lines] >> me know how you'd like me to get it to you (plain zip and email, or >> whatever). <lol> Joan > Copy me also, please!! (pretty please!<g>) > my email here is valid - as is the one on my website Thanks for the feedback Craig, I've long suspected the problem was with the Catalogue but was never sure what to do to fix the problem - primarily because I've never actually seen the error myself so my time has been spent as much in trying to create the error than to fix it since knowing what caused the problem then usually leads to a solution. Both Noel and myself had played with the contents of the catroot folder including deleting it entirely but then again since we didn't have the wintrust error but were rather trying to create it we never realised that what we were doing would have cured the problem if we had indeed had the wintrust error. Thanks again for the feedback, SignatureMike Maltby MS-MVP mike.maltby@gmail.com > Mike/All, > [quoted text clipped - 9 lines] > that directory after rebooting, and now System Restore works just > fine. -Craig Hi Craig, THANK YOU! Renaming catroot folder solved my stmgr error. First thing I did after that was to create a restore point and another startup diskette. My only regret is when I was trying to fix this error before I read your post, and after I reinstalled Windows, is that I ended up with IE 5.5 and lost all my bookmarks. Oh well, I take this problem any day over the stmgr one. Thanks again, _M > Mike/All, > [quoted text clipped - 9 lines] > that directory after rebooting, and now System Restore works just fine. > -Craig _M Your problem with IE being reverted is a common one - and the only known cure is the complete removal of IE, followed by an install of your preferred version.... look here for details http://www.btinternet.com/~winnoel/ReInIE.htm SignatureNoel Paton (MS-MVP 2002-2005, Windows) Nil Carborundum Illegitemi http://www.btinternet.com/~winnoel/millsrpch.htm http://tinyurl.com/6oztj Please read http://dts-l.org/goodpost.htm on how to post messages to NG's > Hi Craig, > [quoted text clipped - 23 lines] >> that directory after rebooting, and now System Restore works just fine. >> -Craig Noel This rather depends on how M reinstalled Win Me. If M followed my initial advice it would have been a clean install and all that needs to be done is to visit the Windows Update site and upgrade IE5.5 to IE6 SP1. If however, despite my warnings, M attempted reinstalling Win Me over itself then indeed the only recourse is the one you recommend. SignatureMike > Your problem with IE being reverted is a common one - and the only > known cure is the complete removal of IE, followed by an install of > your preferred version.... > look here for details > http://www.btinternet.com/~winnoel/ReInIE.htm Noel, can you point me to a page for the removal and reinstallation of IE6 under Win98 First Edition? I am working on an older box with an AOL-branded IE6 and in which IE works miserably, in several ways, at best. Eg., fails to run WU. I would consider upgrading it to ME, if only for better USB support and SR/SFP, except for the potential driver problems. SignatureJack E. Martinelli 2002-05 MS MVP for Shell/User / DTS Help us help you: http://www.dts-L.org/goodpost.htm http://www.microsoft.com/athome/security/protect/default.aspx Your cooperation is very appreciated. ------ > _M > [quoted text clipped - 3 lines] > look here for details > http://www.btinternet.com/~winnoel/ReInIE.htm <SNIP> Jack AFAIK, the instructions for ME should also work for '98 - although I've never tried it (If I have time over the holidays, I might have a go - It sounds like a fun project!<g>) SignatureNoel Paton (MS-MVP 2002-2005, Windows) Nil Carborundum Illegitemi http://www.btinternet.com/~winnoel/millsrpch.htm http://tinyurl.com/6oztj Please read http://dts-l.org/goodpost.htm on how to post messages to NG's > Noel, can you point me to a page for the removal and reinstallation of IE6 > under Win98 First Edition? [quoted text clipped - 15 lines] >> > <SNIP> Thanks for the prompt response. But your idea of "fun" is indeed strange to me! You understand I just know any unadvised attempt by me to fix it will end in an unbootable box! ... more Murphy's law, which is my invariable companion in every task. Eg., my laptop XP machine just lost it's HD (won't spin, at all), and I am again without an XP box at home. I now have three machines in various stages of (dis)repair. And little time to work on any. While I have you, should I first remove IE 6 on the Win98FE box if I choose to upgrade it to ME? Or will the typical upgrade just overwrite any existing IE files, reverting to IE 5.5? SignatureJack E. Martinelli 2002-05 MS MVP for Shell/User / DTS Help us help you: http://www.dts-L.org/goodpost.htm http://www.microsoft.com/athome/security/protect/default.aspx Your cooperation is very appreciated. ------ > Jack > AFAIK, the instructions for ME should also work for '98 - although I've [quoted text clipped - 20 lines] > >> > > <SNIP> Now that really IS a question!!! my current take on it is that, since the OS is being upgraded, the version soup arising from a reinstall is unlikely to occur - but (as always), YMMV! I'd keep a copy of IERadicator and an IE installer hand (don't forget - you need the full installer, not just the stub!), just in case!! Let us know what happens!<g> SignatureNoel Paton (MS-MVP 2002-2005, Windows) Nil Carborundum Illegitemi http://www.btinternet.com/~winnoel/millsrpch.htm http://tinyurl.com/6oztj Please read http://dts-l.org/goodpost.htm on how to post messages to NG's > Thanks for the prompt response. But your idea of "fun" is indeed strange > to [quoted text clipped - 36 lines] >> >> >> > <SNIP> While I can order the IE6 SP1 installation CD from MS for $5.00 here (not in the U.K., however), what CD am I likely to have already with an acceptible version of IE6? Quick perusals of several AOL9 cd's showed nothing useful. I did find this: Download IE6 SP1 Published By Marc Liron - Microsoft MVP In Digital Media Can you download IE6 SP1 in FULL? http://www.updatexp.com/download-ie6.html 10.3 MB is possible here via dial-up, but hurtful! I see your better judgment has taken over, letting me take the risk! Is there such a thing as happy holidays in Wales? BTW, it was 6 degrees Fahr here at 6 AM this morning. I suspect it was warmer at your house (or you might be again wearing your "bearded lady" wig and whiskers, you goof. SignatureJack E. Martinelli 2002-05 MS MVP for Shell/User / DTS Help us help you: http://www.dts-L.org/goodpost.htm http://www.microsoft.com/athome/security/protect/default.aspx Your cooperation is very appreciated. ------ > Now that really IS a question!!! > my current take on it is that, since the OS is being upgraded, the version [quoted text clipped - 44 lines] > >> >> > >> > <SNIP> AOL9 does contain IE6SP1, as does the Windows Security disk (if you can still get hold of a copy) - although it is hidden inside the installer nowadays, rather than as a separate install - it's not difficult to remove the branding afterwards. The full SP1 download is more like 70MB, than 10MB, as it also includes OE, etc... look here for the methodology... http://www.broomeman.com/support/wsiedown.html It's not so bad, really - even over 45kbps dialup (my record is the 2-CD MapPoint Europe download - coming in at something like 1.1GB, which took almost a week of continuous connection - Thank you AOL!!<VBG>) Temperatures here are in the low 30's F at night, rising to the low 50's daytime - the forecast is for a possible white Xmas in this area (although I doubt that the snowline will extend below sea-level to this village!) SignatureNoel Paton (MS-MVP 2002-2005, Windows) Nil Carborundum Illegitemi http://www.btinternet.com/~winnoel/millsrpch.htm http://tinyurl.com/6oztj Please read http://dts-l.org/goodpost.htm on how to post messages to NG's > While I can order the IE6 SP1 installation CD from MS for $5.00 here (not > in [quoted text clipped - 78 lines] >> >> >> >> >> > <SNIP> Ah, I think I see it now. Missed it before, while looking deeper into the file structure on the AOL9 CD. I now see the MSIE6198.exe, 12,328 KB, 8/06/2003, in the root directory, which I assume is the Win9X IE6 SP1 installer. Presumably the MSIE612K.exe is the NT/2K/XP version. I suppose you can thank your recent un-married-hood for a successful week long MapPoint DL. If I tried that here, Nancy would make me sleep on the outdoor deck! For at least a week! I have/had the Win9X Security CD, but can't find it just now. I think I recently saw a very recent exchange involving C. Quirke on our DTS board explaining how to still get it from MS. Just a phone call, I think. I have little free time just now, but if I can swing it, I will run these suggested WinME upgrade tests over the holidays. If the worst happens, I can wipe the drive and reinstall 98SE or ME on this 500 MHZ Celeron, with a max of 256 MB. It's my 8 year old granddaughter's learning machine. BTW, your noted URL: http://www.broomeman.com/support/wsiedown.html hopefully, does not contain a typo --- i.e., msiedown ... Txs for everything, and if you see Joan during the holidays, give her a broadband pinch for me. Same for the big M! SignatureJack E. Martinelli 2002-05 MS MVP for Shell/User / DTS Help us help you: http://www.dts-L.org/goodpost.htm http://www.microsoft.com/athome/security/protect/default.aspx Your cooperation is very appreciated. ------ > AOL9 does contain IE6SP1, as does the Windows Security disk (if you can > still get hold of a copy) - although it is hidden inside the installer [quoted text clipped - 95 lines] > >> >> >> > >> >> > <SNIP> I'm unlikely to see either of them - but I'll certainly pass on the sentiments (I just hope I don't get confused......) Good luck, Jack SignatureNoel Paton (MS-MVP 2002-2005, Windows) Nil Carborundum Illegitemi http://www.btinternet.com/~winnoel/millsrpch.htm http://tinyurl.com/6oztj Please read http://dts-l.org/goodpost.htm on how to post messages to NG's > Txs for everything, and if you see Joan during the holidays, give her a > broadband pinch for me. Same for the big M! You'll be just fine. Just blame anything on me ... SignatureJack E. Martinelli 2002-05 MS MVP for Shell/User / DTS Help us help you: http://www.dts-L.org/goodpost.htm http://www.microsoft.com/athome/security/protect/default.aspx Your cooperation is very appreciated. ------ > I'm unlikely to see either of them - but I'll certainly pass on the > sentiments (I just hope I don't get confused......) [quoted text clipped - 3 lines] > > Txs for everything, and if you see Joan during the holidays, give her a > > broadband pinch for me. Same for the big M! |
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