start>help cannot find hlpctr

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Dabeez - 21 Dec 2004 12:21 GMT

Hi,
Can anyone help me with re-associating start>help button. Whenever I click
onto the help button a message pops up and tells me "helpctr cannot be found".
I found helpctr.exe manually in the pchealth>helpcenter>binaries folder.
When I click on the helpctr.exe I have no problem getting the "help and
support "page.
I tried >helpctr -regserver , but it states it cannot find hlpctr. How do
associate hlpctr with the help button in the start menu?
Thanks for any suggestions,

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Joan Archer - 21 Dec 2004 13:38 GMT

See http://www.btinternet.com/~winnoel/HSfails.htm
If that doesn't help, post back.
Joan

> Hi,
> Can anyone help me with re-associating start>help button. Whenever I
[quoted text clipped - 8 lines]
> associate hlpctr with the help button in the start menu?
> Thanks for any suggestions,

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Dabeez - 21 Dec 2004 16:09 GMT

Thanks Joan,
I resolved this issue by extracting a new helpctr.exe from the win_16cab.
I placed it into the original folder{ binaries folder}, and now clicking
start>help opens to the "help and support" page with no problem.

> See http://www.btinternet.com/~winnoel/HSfails.htm
> If that doesn't help, post back.
[quoted text clipped - 12 lines]
> > associate hlpctr with the help button in the start menu?
> > Thanks for any suggestions,

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Joan Archer - 21 Dec 2004 16:21 GMT

Glad to hear you have resolved your problem, thanks for letting us know.
Joan

> Thanks Joan,
> I resolved this issue by extracting a new helpctr.exe from the
> win_16cab.
> I placed it into the original folder{ binaries folder}, and now clicking
> start>help opens to the "help and support" page with no problem.

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Noel Paton - 21 Dec 2004 19:26 GMT

Thanks for the feedback!

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Noel Paton (MS-MVP 2002-2005, Windows)

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> Thanks Joan,
> I resolved this issue by extracting a new helpctr.exe from the win_16cab.
[quoted text clipped - 18 lines]
>> > associate hlpctr with the help button in the start menu?
>> > Thanks for any suggestions,

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Dabeez - 21 Dec 2004 21:15 GMT

No problem on the feedback.
It's the least I can do and besides, whatever troubleshooting techniques
I've learned were mostly from this newsgroup. Once again thanks, and to all a
happy holidays.

> Thanks for the feedback!
>
[quoted text clipped - 20 lines]
> >> > associate hlpctr with the help button in the start menu?
> >> > Thanks for any suggestions,

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