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Windows Forum / Windows Me / System Tools / February 2005

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system restore problem

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joki - 08 Feb 2005 04:19 GMT
i am trying to use system restore and it has a date that i can go back to
when i try to restore it nothing happens.  after an hour nothing happens.  
dec 20 is last restore date can't even create new ones can anyone please help
i m running ME
Noel Paton - 08 Feb 2005 06:34 GMT
What error message do you get when you try to create a new Restore point?

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>i am trying to use system restore and it has a date that i can go back to
> when i try to restore it nothing happens.  after an hour nothing happens.
> dec 20 is last restore date can't even create new ones can anyone please
> help
> i m running ME
joki - 08 Feb 2005 22:17 GMT
i dont get any error messege it won't create or go back it doesn't do anything

> What error message do you get when you try to create a new Restore point?
>
[quoted text clipped - 3 lines]
> > help
> > i m running ME
Mike M - 08 Feb 2005 22:42 GMT
You say it "won't create" but what exactly happens?  How far do you get
through the process?  You start the System Restore GUI (rstrui.exe), how?
From Start | Programs | Accessories | System Tools?  What do you see? what
steps do you go through before deciding to give up?

Knowing this might help Noel diagnose the problem.
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Mike Maltby MS-MVP
mike.maltby@gmail.com

> i dont get any error messege it won't create or go back it doesn't do
> anything
joki - 10 Feb 2005 01:07 GMT
i start sytem restore from start programs accessories system tools them
system restore
it asks if i would liek ot restore i go back on the calender to my first
restore date i clikc next then close all programs then click next again then
i wait for about 1 hour nothing happens nothing on progress meter when i
restart it says computer couldn't restore from that restore point then i try
another restore point same thing

> You say it "won't create" but what exactly happens?  How far do you get
> through the process?  You start the System Restore GUI (rstrui.exe), how?
[quoted text clipped - 5 lines]
> > i dont get any error messege it won't create or go back it doesn't do
> > anything
Mike M - 10 Feb 2005 01:25 GMT
Ah, so you do see a message and it says that the computer couldn't restore
from the restore point.  That's somewhat different then from what Noel and
myself understood from your first post.  Let's see if we can fix the
problem.

Restoration Unsuccessful:
A failure to restore to a previously created checkpoint is often a sign
that the 290700 patch  for system restore wasn't installed when the
checkpoint to which you were trying to return was created.  If that is the
case the checkpoint is useless.

What is the version of the file smgr.dll in the windows\system folder?
You can check this by locating this file in Windows Explorer, selecting,
right clicking and choosing Properties and then clicking the Version tab.
If not 4.90.0.3003 then that could be the cause of the problem and you
need to download and install the 290700 patch for system restore.  The
easiest way to do this is from the link in the associated KB article
(KB290700 - "Checkpoints that you create after September 8, 2001 do not
restore your computer" (http://support.microsoft.com?kbid=290700).

It is also possible that at one stage you did install this patch but have
subsequently reinstalled Win Me over itself using the Win Me CD.  Doing
this causes the original, broken, version of smgr.dll to be reinstalled.
If this problem is a result of your having reinstalled Win Me over itself
may I recommend you to download and use the Belarc Advisor
(http://www.belarc.com/free_download.html) which will help you in
identify which other patches also need to be reinstalled.

Finally you may want to give system restore the once over by carrying out
the following quick test.
a) Create a shortcut on your desktop to a file.
b) Create a manual checkpoint
c) Delete the shortcut
d) Restore you PC to the checkpoint you created.
Was the shortcut restored?  Did you see any error messages?
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Mike Maltby MS-MVP
mike.maltby@gmail.com

> i start sytem restore from start programs accessories system tools
> them system restore
[quoted text clipped - 3 lines]
> progress meter when i restart it says computer couldn't restore from
> that restore point then i try another restore point same thing
 
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