Winmgmt Problem

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Job - 15 Feb 2005 20:16 GMT

When I try to access System Info, shortly after the Help and
Support screen comes up, I get a Winmgmt dialogue box
"Winmgmt has caused an error in <unknown>".
This occurs when doing either Start>Run>msinfo32 or
Start>Programs>Accessories>System Tools>System Info.

I did a couple of System Restores (what a wonderful feature)
from different checkpoints but this didn't eliminate the
problem, though I must say I can't remember the last time
that I tried to access Sys Info.

A search for Winmgmt found these:
WINMGMT.LGC in WINDOWS\APPLOG
WINMGMTR.DLL in WINDOWS\SYSTEM\WBEM
WINMGMT.EXE in WINDOWS\SYSTEM\WBEM
$WinMgmt.CFG in WINDOWS\SYSTEM\WBEM\REPOSITORY
WinMgmt.log in WINDOWS\SYSTEM\WBEM\Logs

The version of WINMGMT.EXE is 1.50.1164.0, Modified June 08,
2000, 17:00

P.S. While the error was displayed I captured the Registers
and Stack Dump data if it's needed.

Thanks in advance.

Job says, "Like the fish said after running into the
concrete wall,'DAM!'"

Reply to this Message

Jack E Martinelli - 17 Feb 2005 00:11 GMT

Your version of winmgmt.exe is the same as here.

Begin your troubleshooting here, and repost if you are unsuccessful:
http://www.btinternet.com/~winnoel/HSfails.htm
---

Winmgmt.exe references

Try this for information on Winmgt.
Links provided by Sandi Hardmeier, MS MVP.

http://www.microsoft.com/HWDEV/MANAGEABILITY/WMI-CIM.htm
http://msdn.microsoft.com/library/psdk/wmisdk/archover_0p2d.htm
-----------

Signature

Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS
Help us help you: http://www.dts-L.org/goodpost.htm

http://www.microsoft.com/athome/security/protect/default.aspx
Your cooperation is very appreciated.
------

> When I try to access System Info, shortly after the Help and
> Support screen comes up, I get a Winmgmt dialogue box
[quoted text clipped - 24 lines]
> Job says, "Like the fish said after running into the
> concrete wall,'DAM!'"

Reply to this Message

Job - 18 Feb 2005 02:47 GMT

Jack, thanks for your response. I apologize for taking so
long to get back to you but I have been fighting off a cold.

> Begin your troubleshooting here, and repost if you are unsuccessful:
> http://www.btinternet.com/~winnoel/HSfails.htm

I verified I have only 'one' file named Windows Update Setup
Files and verified the correct files were in the
.....\Helpctr\Binaries folder. I also re-registered the
Help Center. I didn't think the other cases on this link
applied to my problem.

> Try this for information on Winmgt.
> Links provided by Sandi Hardmeier, MS MVP.
> http://www.microsoft.com/HWDEV/MANAGEABILITY/WMI-CIM.htm

http://msdn.microsoft.com/library/psdk/wmisdk/archover_0p2d.htm

I went to these links (plus others) and ascertained that I
have idea of what they are talking about.

Thankfully my system is still operational because I have no
idea of what to do.
Again thanks.

> Your version of winmgmt.exe is the same as here.
>
[quoted text clipped - 8 lines]
>
> http://www.microsoft.com/HWDEV/MANAGEABILITY/WMI-CIM.htm

http://msdn.microsoft.com/library/psdk/wmisdk/archover_0p2d.htm

> -----------

http://www.microsoft.com/athome/security/protect/default.aspx

> Your cooperation is very appreciated.
> ------
[quoted text clipped - 26 lines]
> > Job says, "Like the fish said after running into the
> > concrete wall,'DAM!'"

Reply to this Message

Noel Paton - 18 Feb 2005 05:22 GMT

Job
Try the workaround of disabling PCHealth Data Collection (it does nothing
useful anyhow, and can safely be got rid of) - in two places.

1) Task Scheduler - disable PCHealth Data Collection
2) in MSCONFIG | Startup , uncheck PCHealth (PCHSchd.EXE) - click Apply,
OK - Windows will reboot.

See if that helps.

Signature

Noel Paton (MS-MVP 2002-2005, Windows)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's

> Jack, thanks for your response. I apologize for taking so
> long to get back to you but I have been fighting off a cold.
[quoted text clipped - 78 lines]
>> > Job says, "Like the fish said after running into the
>> > concrete wall,'DAM!'"

Reply to this Message

Job - 18 Feb 2005 07:18 GMT

Hello Noel, glad you are here.

The PCHealth has been unchecked in MSCONFIG | Startup for a
very long time. I thought that PCHealth Scheduler in
Start>Programs>Accessories>System Tools>Scheduled Tasks was
also disabled. However, when I checked it several hours ago
I found it was enabled so I disabled it at that time and
restarted.

Those actions did not correct the problem. When I try to
access Sys Info I still get the "Winmgmt has caused an error
in<unknown>. In addition, once I'm on the Help and Support
screen and try to select the Conflicts/Sharing item I get a
"Helpctr has caused an error in Kernel32.DLL."

When I try to select any of the other items, I get "Can't
Collect Information, A network error occurred in connecting
to Windows Managment Instrumentation. Ensure that your
network connection is functioning properly." (my computer
is a standalone)

Hope this additional info helps your analysis.

> Job
> Try the workaround of disabling PCHealth Data Collection (it does nothing
[quoted text clipped - 21 lines]
> >> Try this for information on Winmgt.
> >> Links provided by Sandi Hardmeier, MS MVP.

http://www.microsoft.com/HWDEV/MANAGEABILITY/WMI-CIM.htm

http://msdn.microsoft.com/library/psdk/wmisdk/archover_0p2d.htm

> > I went to these links (plus others) and ascertained that I
> > have idea of what they are talking about.
[quoted text clipped - 14 lines]
> >> Try this for information on Winmgt.
> >> Links provided by Sandi Hardmeier, MS MVP.

http://www.microsoft.com/HWDEV/MANAGEABILITY/WMI-CIM.htm

http://msdn.microsoft.com/library/psdk/wmisdk/archover_0p2d.htm

> >> -----------
> >>
> > DTS
> >> Help us help you: http://www.dts-L.org/goodpost.htm

http://www.microsoft.com/athome/security/protect/default.aspx

> >> Your cooperation is very appreciated.
> >> ------
[quoted text clipped - 31 lines]
> >> > Job says, "Like the fish said after running into the
> >> > concrete wall,'DAM!'"

Reply to this Message

Jack E Martinelli - 18 Feb 2005 21:39 GMT

This is a new problem to me, Job.

May I suggest using the Dr. Watson tool to attempt a diagnosis:

"How to Troubleshoot Program Faults with Dr. Watson"
http://support.microsoft.com/default.aspx?scid=kb;en-us;275481

Repost with the pertinent parts of its report, when Sys Info fails on your
system.

Signature

> Hello Noel, glad you are here.
>
[quoted text clipped - 18 lines]
>
> Hope this additional info helps your analysis.

<snip>

Reply to this Message

Job - 19 Feb 2005 01:38 GMT

Hi Jack,

Please bear with me as I have never used Dr. Watson before,
also I'm not sure what you consider "pertinent parts of its
report".

With Dr Watson running, when I go to System Information, the
Help and Support screen comes up and within a short time I
get a WINMGMT.EXE -Embedding box with "Winmgmt has
caused.....<unknown>." Clicking on Details gives the
following diagnosis:

The application or one of its DLLs used an uninitialized
function pointer variable or attempted to use a DLL which
has already been freed.

Module Name: <unknown>

Application Name: Winmgmt.exe
Description: Windows Management Instrumentation
Version: 1.50.1164.0000
Product: Windows Management Instrumentation
Manufacturer: Microsoft Corporation

--------------------
If the Taskbar is behaving strangely, try exiting Multimedia
background task support module.

Module Name: mmtask.tsk
Description: Multimedia background task support module
Version: 4.90.3000
Product: Microsoft Windows
Manufacturer: Microsoft Corporation

Then if I select Conflicts/Sharing I get a HELPCTR.EXE -url
"hcp://system/sysinfo/msinfo.htm box with "Helpctr has
caused.....KERNAL#@.DLL."
Clicking on Details gives the following diagnosis:

The application overflowed its temporary memory area.

Module Name: KERNEL32.DLL
Description: Win32 Kernel core component
Version: 4.90.3000
Product: Microsoft(R) Windows(R) Millennium Operating System
Manufacturer: Microsoft Corporation

Application Name: Helpctr.exe
Description: Microsoft Help Center
Version: 4.90.0.2525
Product: Microsoft (r) PCHealth
Manufacturer: Microsoft Corporation

--------------------
If the Taskbar is behaving strangely, try exiting Multimedia
background task support module.

Module Name: mmtask.tsk
Description: Multimedia background task support module
Version: 4.90.3000
Product: Microsoft Windows
Manufacturer: Microsoft Corporation

Hope this helps you help me. <g> If not, could you give me
some guidance as to what other "pertinent parts" I can
provide?

Thanks for your help.

Job says, "Man, I'm gettin' so puter literate I shud rite a
book."

> This is a new problem to me, Job.
>
> May I suggest using the Dr. Watson tool to attempt a diagnosis:
>
> "How to Troubleshoot Program Faults with Dr. Watson"

http://support.microsoft.com/default.aspx?scid=kb;en-us;275481

> Repost with the pertinent parts of its report, when Sys Info fails on your
> system.

http://www.microsoft.com/athome/security/protect/default.aspx

> Your cooperation is very appreciated.
> ------
[quoted text clipped - 22 lines]
>
> <snip>

Reply to this Message

Jack E Martinelli - 20 Feb 2005 00:24 GMT

Job, your post is excellent, and I am as confused about your problem as you
are.
Try the several suggestions here:
http://www.btinternet.com/~winnoel/HSfails.htm

I suspect the problem lies not with winmgmt.exe, but some other part of Help
& Support.

Signature

> Hi Jack,
>
[quoted text clipped - 121 lines]
> >
> > <snip>

Reply to this Message

Job - 20 Feb 2005 00:59 GMT

Thanks for your feedback Jack.

I will stumble through the other suggestions.

> Job, your post is excellent, and I am as confused about your problem as you
> are.
[quoted text clipped - 3 lines]
> I suspect the problem lies not with winmgmt.exe, but some other part of Help
> & Support.

http://www.microsoft.com/athome/security/protect/default.aspx

> Your cooperation is very appreciated.
> ------
[quoted text clipped - 76 lines]
> > >
> > > "How to Troubleshoot Program Faults with Dr. Watson"

http://support.microsoft.com/default.aspx?scid=kb;en-us;275481

> > > Repost with the pertinent parts of its report, when Sys
> > Info fails on your
> > > system.
> > >
> > DTS
> > > Help us help you: http://www.dts-L.org/goodpost.htm

http://www.microsoft.com/athome/security/protect/default.aspx

> > > Your cooperation is very appreciated.
> > > ------
[quoted text clipped - 32 lines]
> > >
> > > <snip>

Reply to this Message