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Windows Forum / Windows Me / System Tools / January 2006blue screen/error message when defrag
I have tried in safe mode and regular boot to run defrag completely without success. I get a blue screen and error message OEW 0028:C1063C6F, which tells me to restart my computer. BUT when I do that, I get the ole Windows Protection , system holated blue screen thing. The only way I have been able to defrag is let the blue screen come up, unplug the computer for a couple of minutes, and start defrag again. I have searched the knowledge base but can't find any help. I have no screen savers, no anti-virus programs running, and have checked msconfig and unchecked all the programs I can. Somewhere along the way I also lost system resotore. Any help greatly appreciated. Barbara PS I think I could use another computer!!!!!! Barbara, The problem seems to be being caused by a file whose name is probably oew.vxd or possibly oew.dll. I am not familiar with a file of this name which does not form part of Win Me. Can you look for a file with OEW as part of its name and from its properties try and establish its origin. If this fails, what changes have you made to your system since you were last able to successfully defrag without blue screening? Try reversing these changes one by one until you establish the cause of the problem. > I have no screen savers, no anti-virus programs running, and have > checked msconfig and unchecked all the programs I can. Somewhere > along the way I also lost system resotore. Unchecking entries in MSConfig can be a sure way of not only "losing" system restore but much else that is also essential unless you are very careful about what you are unchecking. The *StateMgr entry (the Wine Me State Manager) is the entry responsible for both system restore but also Win Me's system file protection mechanism.  SignatureMike Maltby mike.maltby@gmail.com > I have tried in safe mode and regular boot to run defrag completely > without success. I get a blue screen and error message OEW [quoted text clipped - 14 lines] > > PS I think I could use another computer!!!!!! Mile, There are no file names with prefix of OEW. I found a OEM.DLL file w/properties of Prgram Files/Carbon Ccopy. What are OEW files, and how do I get them back? This computer has been doing this for so long I don't remember when I had a clean defrag. I had at one time Norton Anti'Virus software that eventually stopped working (blue screen again), so I uninstalled it awhile back. I haven't done anything else. I have other problems as well, such as I can not do a thorough scan disk, only the fast and dirty one, doesn't matter if I try in safe or normal mode. And IE hangs once in awhile when you close it, then again the blue screen with a Windows Protection message. Any suggestions? Thanks, Barbara. > Barbara, > [quoted text clipped - 34 lines] > > > > PS I think I could use another computer!!!!!! > What are OEW files I'm sorry but I did say in my previous post "I am not familiar with a file of this name" and that the Win Me operating system includes no files with OEW in their name. I mentioned OEW because that appears to be the faulting module where you mentioned OEW 0028:C1063C6F in your original post. You can forget about oem.dll. You mention you have in the past had NAV installed are you sure that you fully removed this as remnants of this can cause all manner of problems? It might be worth dropping by the Symantec site and grabbing yourself a copy of their removal tool if you have not already done so. You might also want to consider reinstalling your video driver. Boot to Safe Mode, open the Device Manager and delete the entry for the video driver. Boot back into normal mode and let Win Me redetect your hardware and reinstall the driver. This might cure the problem as might checking for and installing an updated Win Me compatible video driver from the manufacturer's web site. Best of luck, SignatureMike Maltby mike.maltby@gmail.com > Mile, > There are no file names with prefix of OEW. I found a OEM.DLL file [quoted text clipped - 8 lines] > close it, then again the blue screen with a Windows Protection > message. Any suggestions? Mike, Thanks for the suggestions. Sorry, the error wa OE, not OEW. I'm visually impaired, and usually type, not looking carefully at what I am typing. What does OE stand for, do you know? One question, how do I under device manager remove the video drivers. Do I remove the hardware? I have had to do that for my monitor before. Thanks, Barb > Mile, > There are no file names with prefix of OEW. I found a OEM.DLL file [quoted text clipped - 48 lines] > > > > > > PS I think I could use another computer!!!!!! Barb, Sorry, if I had engaged brain I should have realised that OEW was in error and that you meant to type OE or more likely 0E (zero E). > One question, how do I under device manager remove the video drivers. > Do I remove the hardware? I have had to do that for my monitor > before. Easiest is to boot to Safe Mode, open the Device Manager (Control Panel | System | Device Manager), click the + alongside Display adapters and select all the contents and then click Delete or Remove. Now reboot and Win Me should redetect your graphics adapter and reinstall the drivers, the system will then reboot and hopefully the problem will have been fixed. SignatureMike Maltby mike.maltby@gmail.com > Mike, > [quoted text clipped - 5 lines] > Do I remove the hardware? I have had to do that for my monitor > before. Hey Mile, Me again. Tried all that, and defrag, got the blue screen again. Once I got cleared of that, I tried to run "Stinger", got a blue screen with an OE0028 error message again, with file name VMM01. Do you know what VMM stands for? I hit the space bar and got another OE0028 error message, this time with FileName Mouse02. I uninstalled the mouse, and re-installed, but can't figure out the VMM. Is it my HP printer? Norton anti-virus 2005, or maybe the McAfee virus software that came with this Compaq? Thank you, Barbara > Barb, > [quoted text clipped - 21 lines] > > Do I remove the hardware? I have had to do that for my monitor > > before. VMM - Virtual Memory Manager. When you see cascading error messages such as that mentioning VMM01 and then mouse02 you can generally safely ignore the second message since the system is in an unstable state following the first error. It's possible that your problem is due to defective memory in which case you might want to try testing your RAM. You can check your RAM by using a product such as Simmtester's free DocMem (http://www.simmtester.com/PAGE/products/doc/docinfo.asp). I note that you are using NAV2005. I'm somewhat reluctant to try and help people running Symantec software as this can cause countless problems, especially on Win Me. Symantec's LiveUpdate being a particularly nasty and damaging piece of software when installed on Win Me. SignatureMike Maltby mike.maltby@gmail.com > Hey Mile, > [quoted text clipped - 6 lines] > HP printer? Norton anti-virus 2005, or maybe the McAfee virus > software that came with this Compaq? Mike, I'm not running anything now. I uninstalled all NAV about 6 ago. I read in one of the newsgroup to download McAfee's Stinger, and that's when I got these latest blue screen VMM01 messages. It sounds like maybe a part of NAV is still in here somewhere. I'll go back to the Symatec website again, and try your suggestion. Thanks > VMM - Virtual Memory Manager. When you see cascading error messages such > as that mentioning VMM01 and then mouse02 you can generally safely ignore [quoted text clipped - 21 lines] > > HP printer? Norton anti-virus 2005, or maybe the McAfee virus > > software that came with this Compaq? Mike, please excuse my butinski - just another thought, especially regarding the mouse. Barbara, besides Mike and Noel's advice, it might also be worth looking at Device Manager in Safe Mode and look for any duplicate entries (Mice?) or yellow exclamation/question marks. If any exist, Delete ALL of the duplicated items (e.g. if it shows 2 mice, delete BOTH, not just one) or ANY yellow marks, reboot into Normal Mode, let WinMe re-detect and install the hardware items again and see if things improve. Mart > VMM - Virtual Memory Manager. When you see cascading error messages such > as that mentioning VMM01 and then mouse02 you can generally safely ignore [quoted text clipped - 21 lines] >> HP printer? Norton anti-virus 2005, or maybe the McAfee virus >> software that came with this Compaq? Matt, Thanks for the advice. That's one of the first things I tried. I think I just need to buy another computer. Not a Compaq for sure, and not WinME for sure. Barb > Mike, please excuse my butinski - just another thought, especially regarding > the mouse. [quoted text clipped - 35 lines] > >> HP printer? Norton anti-virus 2005, or maybe the McAfee virus > >> software that came with this Compaq? Barbara You have just mentioned two of the most detested anti-virus applications in these newsgroups - in the same sentence!! I have only one thing to say - UNINSTALL BOTH OF THEM!!! If you need a firewall, there are decent (free!) firewalls for free available on the internet - Google for them. For Anti-Virus, you can use one of the free ones, or pay for them - I personally use AVG - again, you can Google for various ones, but the best known/used ones for ME appear to be AVG or AVAST! HTH You may need assistance to get rid of the dregs of your NAV installation after the Uninstaller has failed dismally to do the job it's supposed to do - look here for that http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002031914291648?Ope n&src=&docid=2001092114452606&nsf=nav.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_ lvl= Don't forget - one of the best things you can do for your PC, is to keep it up-to-date with the patches from Windows Update! SignatureNoel Paton (MS-MVP 2002-2006, Windows) Nil Carborundum Illegitemi http://www.crashfixpc.com/millsrpch.htm http://tinyurl.com/6oztj Please read http://dts-l.org/goodpost.htm on how to post messages to NG's > Hey Mile, > [quoted text clipped - 36 lines] >> > Do I remove the hardware? I have had to do that for my monitor >> > before. Unfortunately, they are uninstalled. I originally had McAfee on this computer, I uninstalled it a couple of years ago, and installed Norton AV /live updates. I uninstalled that about 6 months ago. All these problems I'm having are because of this?? I have already looked at the websites you mentioned, I need to read them more carefully, visually impaired makes it hard. Thanks for your and Mikes help. Barbara > Barbara > You have just mentioned two of the most detested anti-virus applications in [quoted text clipped - 13 lines] > after the Uninstaller has failed dismally to do the job it's supposed to > do - look here for that http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002031914291648?Ope n&src=&docid=2001092114452606&nsf=nav.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_ lvl= > Don't forget - one of the best things you can do for your PC, is to keep it > up-to-date with the patches from Windows Update! [quoted text clipped - 40 lines] > >> > Do I remove the hardware? I have had to do that for my monitor > >> > before. Noel, The "Stinger" I downloaded and ran, cause of a suggestion in one the posts, don't remember which one. That's the one that gave me the blue screen with the VMM01 error. I also downloaded and ran the program Mike suggested to check Virtual Memory. It locked up my PC after about 10 minutes of running. I keep Windows Updates going, get rid of cookies, temp, junk regularly, used MSCONFIG to delete any program I don't need. Last night I tried Defrag in Safe Mode again. This time I sat and watched it as it defragged. It kept retarting with the message at the botton "Drives contents changed, restarting". Any suggestions? Thanks to all of you for all of your suggestions, Matt, Mike, Nolan. Barb > Barbara > You have just mentioned two of the most detested anti-virus applications in [quoted text clipped - 13 lines] > after the Uninstaller has failed dismally to do the job it's supposed to > do - look here for that http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002031914291648?Ope n&src=&docid=2001092114452606&nsf=nav.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_ lvl= > Don't forget - one of the best things you can do for your PC, is to keep it > up-to-date with the patches from Windows Update! [quoted text clipped - 40 lines] > >> > Do I remove the hardware? I have had to do that for my monitor > >> > before. The DocMemory program that Mike suggested you use is or testing your Physical RAM - if that gave you error messages then you have serious problems with at least one of your RAM sticks (or the processor)!!! At this point I think you may be well advised to consider either taking the machine to a shop for analysis and repair, or purchasing a new system. SignatureNoel Paton (MS-MVP 2002-2006, Windows) Nil Carborundum Illegitemi http://www.crashfixpc.com/millsrpch.htm http://tinyurl.com/6oztj Please read http://dts-l.org/goodpost.htm on how to post messages to NG's > Noel, > The "Stinger" I downloaded and ran, cause of a suggestion in one the [quoted text clipped - 88 lines] >> >> > Do I remove the hardware? I have had to do that for my monitor >> >> > before. > I also downloaded and ran the > program Mike suggested to check Virtual Memory. It locked up my PC > after about 10 minutes of running. This would suggest that you have hardware problems with your RAM. This would be the cause of the VMM (Virtual Memory Manager) problems you are seeing and probably much else. This needs to be addressed before you attempt to resolve other problems. If you don't have the experience to do this then this might be a good time to seek out a local computer shop that can carry out the necessary hardware tests for you. SignatureMike Maltby mike.maltby@gmail.com > Noel, > The "Stinger" I downloaded and ran, cause of a suggestion in one the [quoted text clipped - 9 lines] > > Thanks to all of you for all of your suggestions, Matt, Mike, Nolan. |
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