System Restore Windows ME

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rick s - 19 Jan 2006 23:40 GMT

I am helping my neighbor clean up their PC. They are running Windows ME with
all installed maintenace. I tried to run a Sytem Restore and it wouldn't
work. So I went into control panel / system / and turned system restore off.
The PC then re booted. I went back into system and turned system restore back
on. I then re booted the PC. I went into system restore and it had created
the check point. I manually created another and that worked ok. I then
stopped all the tasks I had running. Went in and did a system restore. The
screen came up and it ran. The PC booted and the restore ran for a while and
came out with the restore screen saying Restoration was unsuccesfull and that
the computer could not be restored to that check point.

Any ideas?
Thanks,
Rick

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Mike M - 19 Jan 2006 23:48 GMT

Rick,

What is the version of the file smgr.dll in the windows\system folder?
You can check this by locating this file in Windows Explorer, selecting,
right clicking and choosing Properties and then clicking the Version tab.
If not 4.90.0.3003 then that could be the cause of the problem and you
need to download and install the 290700 patch for system restore. The
easiest way to do this is from the link in the associated KB article
(KB290700 - "Checkpoints that you create after September 8, 2001 do not
restore your computer" (http://support.microsoft.com?kbid=290700).

It is also possible that at one stage you did install this patch but have
subsequently reinstalled Win Me over itself using the Win Me CD. Doing
this causes the original, broken, version of smgr.dll to be reinstalled.
If this problem is a result of your having reinstalled Win Me over itself
may I recommend you to download and use the Belarc Advisor
(http://www.belarc.com/free_download.html) which will help you in
identify which other patches also need to be reinstalled.

Signature

Mike Maltby
mike.maltby@gmail.com

> I am helping my neighbor clean up their PC. They are running Windows
> ME with all installed maintenace. I tried to run a Sytem Restore and
[quoted text clipped - 7 lines]
> with the restore screen saying Restoration was unsuccesfull and that
> the computer could not be restored to that check point.

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rick s - 20 Jan 2006 21:10 GMT

Rick Wrote:

Thanks for your help. Problem resolved. The fix was the answer.

Rick

> Rick,
>
[quoted text clipped - 26 lines]
> > with the restore screen saying Restoration was unsuccesfull and that
> > the computer could not be restored to that check point.

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Mike M - 20 Jan 2006 21:19 GMT

> Rick Wrote:
>
> Thanks for your help. Problem resolved. The fix was the answer.

Thanks for the feedback. I'm glad to read you've found the cause of and
fixed the problem.

Signature

Mike Maltby
mike.maltby@gmail.com

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