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Windows Forum / Windows Me / System Tools / September 2006USB 2.00 Driver - Seagate External HDD
Hi all, My Control Panel advises that this unit is installed but has a problem in that the USB Driver needs to be updated. My ASUS P4VP-MX mobo has 4 x USB 2.00 ports described in System as VIA Tech 3038 PCI to USB Universal Host Controller. The External HDD appears separately in System under 'Storage Device' as USB with yellow exclamation mark. Windows ME advised installing updated driver, but on the Net I'm told this is hard wired into the mobo so no update is possible. A 15 MB download from ASUS failed to replace the existing MS driver which dates from 2002, Seagate's web site states no additional drivers are needed for WinME (?) Hard Drive Ref is ST3160203U2-RK. Could someone please indicate how I may resolve this problem,  SignatureJim, in sunny Brisbane, Oz. Jim, Check the ASUS web site for updated USB driver for your motherboard. Win Me doesn't contain USB 2.0 drivers, these are supplied by the chipset/motherboard manufacturers. The most recent Win Me drivers I can find on the ASUSTek website are the VIA USB 2.0 Host Controller Drivers V2.56 for Windows 98/98SE/ME/2000/XP weighing in at 15.69MB. SignatureMike Maltby MS-MVP Windows mike.maltby@gmail.com > Hi all, > [quoted text clipped - 15 lines] > for WinME (?) Hard Drive Ref is ST3160203U2-RK. > Could someone please indicate how I may resolve this problem, > The most recent drivers I can find on the ASUSTek website FOR YOUR > P4VP-MX MOTHERBOARD are ,,, SignatureMike > Jim, > [quoted text clipped - 5 lines] > the VIA USB 2.0 Host Controller Drivers V2.56 for Windows > 98/98SE/ME/2000/XP weighing in at 15.69MB. Mike, Thank you for your help. The ASUS 15.69 MB update was what I tried yesterday and it did not work. According to my RemoveR program it created no files at all(?) Today, I eventually got it to create the following six files: USB2VIA.INF C:\System32\Drivers\USBEHCI.SYS " " " \USHUB20.SYS " " " \USBPORT.SYS " " " \VUSTRME.SYS " " " \VUSTRBT.SYS However,WinME flatly refused then and later to accept a new driver, insisting USBNTMAP.INF was the best, sometimes adding "The selected location does not contain information about your hardware". I've tried renaming the USBNTMAP and USBSTOR .INF files to .OLD but this made no difference. I copied all the above 6 new files on to a floppy and directed the driver update to A:\USB2VIA.INF but again no success. I checked the mobo installation disk and found the same USB2VIA.INF file there. For some reason WinME rejects any change to this driver. I also downloaded a VIA Chipset Utility 5.0.2 which was claimed to resolve some USB problems, but it would not work with my Chipset. I'm thinking of moving all WinME's USB .INF and .SYS Driver files to a Temp file or floppy, rebooting and trying again. What do you think? Jim. > > The most recent drivers I can find on the ASUSTek website FOR YOUR > > P4VP-MX MOTHERBOARD are ,,, [quoted text clipped - 8 lines] > > the VIA USB 2.0 Host Controller Drivers V2.56 for Windows > > 98/98SE/ME/2000/XP weighing in at 15.69MB. Jim, your clock appears to be about 8(ish) hours or so too fast! In the meantime, an old trick which might just work ... Earlier, you stated that :- > The External HDD appears separately in System under > 'Storage Device' as USB with yellow exclamation mark. and now you have indicated that you tried to 'update' I ASS-U-ME you mean over-install the later driver, without 'Removing' the old one(s). Set a System Restore point first! Then try booting into Safe Mode and in Device Manager, 'Remove' ALL yellow (and/or green) devices and all references to USB2.0 devices (and USB Controllers) including the 'External HDD' above and then unplug all USB devices. Reboot (into Normal Mode) and let WinMe re-detect the controllers - you may have to navigate the detection process to the 'new' fresh drivers. Then, if DevMan looks good, re-connect the External HDD and see if there's any improvement. BTW - don't forget that fresh copies of all the WinMe USB files are in the C:Windows\Options\Instal or CABS folder (containing the .CAB files). You only have to point the installation/detection process to the appropriate folder (if necessary), WinMe will 'know' which .CAB's it wants. If all fails, you've still got SR to get you back again <g> Good luck Mart > Mike, > [quoted text clipped - 39 lines] >> > the VIA USB 2.0 Host Controller Drivers V2.56 for Windows >> > 98/98SE/ME/2000/XP weighing in at 15.69MB. Thanks, Mart. I Followed your directions to the letter but unfortunately without success. ME installed "new software" for my "new hardware" on-screen and without any involvement from me. Hence everything is still run by USBNTMAP.INF dated 06/08/2000..... I tried moving the two .INF and two .SYS driver files to a Temp folder and restarting. ME replaced the SYS files but not the two .INF and, in that mode, ME could not recognise the new hardware. SysRestore brought ME back to its previous condition, so am still stuck with a new-beaut device and no way to use it (g). Would appreciate any other ideas/thoughts. Meantime I shall trawl the Net again. Incidentally, Brisbane is 10 hours ahead of UK, 15 ahead of ECUSA and 18 ahead of WCUSA if that's what you meant. Thanks, Jim. > Jim, your clock appears to be about 8(ish) hours or so too fast! > [quoted text clipped - 72 lines] > >> > the VIA USB 2.0 Host Controller Drivers V2.56 for Windows > >> > 98/98SE/ME/2000/XP weighing in at 15.69MB. Jim wrote :- > Incidentally, Brisbane is 10 hours ahead of UK, 15 ahead of ECUSA > and 18 ahead of WCUSA if that's what you meant. Sorry Jim, ignore my comment about the clock - it would seem that the server was v-e-r-y slow delivering your post (at least to my ISP) and it 'appeared' to contradict the time/date at which I started to compose my reply. And, it was late here too. - Well that's my excuse! (No comments about 'Senior Moments' either, please <g>) Mart <snipped> <lol> Would we dare <g> Joan >snip> - Well that's my excuse! > (No comments about 'Senior Moments' either, please <g>) > > Mart > > <snipped> > Would appreciate any other ideas/thoughts. Hi Jim, just another thought. - Again, earlier you said that::- > My Control Panel advises that this unit is installed but > has a problem in that the USB Driver needs to be updated. Ignoring the driver 'issues' for a moment, is it that although Control Panel (Device Manager?) can 'see' the External HDD, Windows Explorer cannot? In which case, it *might* just be that the new disk has not been formatted. See :- " How to install, partition, and format an external hard drive in Windows ME." http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_sid=E*UlQR3h&p _lva=&p_faqid=1051 Mart > Thanks, Mart. I Followed your directions to the letter but unfortunately > without success. ME installed "new software" for my "new hardware" [quoted text clipped - 97 lines] >> >> > the VIA USB 2.0 Host Controller Drivers V2.56 for Windows >> >> > 98/98SE/ME/2000/XP weighing in at 15.69MB. Mart, this is the problem. Windows won't allocate a drive name until it's 'happy' about the driver, hence I can't even access it to see if it needs to be formatted. I fully expected that as soon as I connected this HDD, WinME would have noticed it and offered to install it, as happens with new printers etc. On the contrary, I had to go to Control Panel / Add Hardware with all the problems that continue to date. I still have that yellow ! mark. I've looked further into the current old drivers. Despite WinME stating USBNTMAP.INF is the Driver, checking the item's Properties it shows: Windows\System\IOSUBSYS\USBMPHLP.PDR " " \VMM32.VXD (IOS.vxd) which only adds to my confusion. The mobo manual shows 4 x 2.00 USB ports but since its installation disk also wasn't able to replace the MS Drivers, they are still 1.00. My PC has been restarting and restarting madly over these last few days and I'm beginning to wonder if I will have to return this HDD to the shop. Jim. > > Would appreciate any other ideas/thoughts. > [quoted text clipped - 117 lines] > >> >> > the VIA USB 2.0 Host Controller Drivers V2.56 for Windows > >> >> > 98/98SE/ME/2000/XP weighing in at 15.69MB. Jim, to be fair, - " I still have that yellow ! mark." - was always going to be the 'flaw' in my suggestion <g> However, as you imply that the USB ports 'work' ok with other devices then your suggestion of returning the HDD may be the next best option. Are you able to try it on another pc - a friends etc.? BTW - This can be a very useful MS tool worth checking-out USB stuff. If you have a copy of the Win98 CD, then see the following URL and try the usbview.exe on the CD. (NB It's not on the WinME CD - but see below) "How to Use the Windows 98 USB Device Viewer Utility" http://support.microsoft.com/default.aspx?scid=kb;en-us;272584 You can download usbview.exe from: ftp://ftp.microsoft.com/services/technet/samples/ps/win98/reskit/DIAGNOSE/USBVIEW.EXE HTH and good luck Mart > Mart, this is the problem. Windows won't allocate a drive name until it's > 'happy' about the driver, hence I can't even access it to see if it needs [quoted text clipped - 154 lines] >> >> >> > the VIA USB 2.0 Host Controller Drivers V2.56 for Windows >> >> >> > 98/98SE/ME/2000/XP weighing in at 15.69MB. Jim, further thoughts only - no solutions I'm afraid. > The mobo manual shows 4 x 2.00 USB ports but since its installation > disk also wasn't able to replace the MS Drivers, they are still 1.00. Even if your mobo's USB 2.0 ports are only working as USB 1.x, then I would have thought that the External HDD *should* still be recognised and work at USB 1.x speeds (unless the External HDD is specifically designed for USB 2.0 only). These things are *usually* backwards compatible. Check the small print <g> Might also be worth wading through "General USB Troubleshooting in Windows 98, Windows 98 Second Edition, and Windows Me" :- http://support.microsoft.com/kb/263218/en-us and/or "Unable to Properly Install a USB Device" :- http://support.microsoft.com/kb/278289/en-us and/or :- "USB Devices Do Not Work Correctly and You Receive "Could Not Load the Device Driver" Error Message" :- http://support.microsoft.com/kb/299264/en-us I suppose a work-around would be to fit a PCI - USB 2.0 card and use that (with its own drivers) - Not *the* solution though, but a neat way to solve an "issue". I've got them fitted on two 'older' USB1.1 mobo's (one - this one - running XP perfectly and another on my old WinMe box, again running perfectly) Mart > Mart, this is the problem. Windows won't allocate a drive name until it's > 'happy' about the driver, hence I can't even access it to see if it needs [quoted text clipped - 154 lines] >> >> >> > the VIA USB 2.0 Host Controller Drivers V2.56 for Windows >> >> >> > 98/98SE/ME/2000/XP weighing in at 15.69MB. Hi Mart, Thank you for your efforts. Much appreciated even though neither of those URLs were able to throw any light on this problem. However, I have now contacted the MS support centre here in Oz and given them an email setting out the full problem and asking their ideas to overcome what seems to be a stupid hiccup somewhere in the O/S. Will let you know what develops. Thanks again, Jim. > Jim, further thoughts only - no solutions I'm afraid. > [quoted text clipped - 182 lines] > >> >> >> > the VIA USB 2.0 Host Controller Drivers V2.56 for Windows > >> >> >> > 98/98SE/ME/2000/XP weighing in at 15.69MB. Jim wrote :- > Will let you know what develops. I would certainly appreciate that Jim. But just wonder if the non-recognition of the External HDD really is a WinMe issue though - in as much as I can't understand why your mobo USB 2.0 drivers don't appear to be installing correctly (even the original drivers from the mobo support drivers CD) before you even start to worry about the HDD Does DevMan show any USB 2.0 devices at all, under USB controllers? As Mike said earlier, "WinMe doesn't contain USB 2.0 drivers, these are supplied by the chipset/motherboard manufacturers." You also wrote :- > I checked the mobo installation disk and found the > same USB2VIA.INF file there. For some reason > WinME rejects any change to this driver. I wonder if the clue might be the word "change" - which brings me back to my earlier suggestion of 'Removing' the drivers in (Safe Mode) DevMan. Also, a possibility, that the mobo driver utility *might* have put something in the Add/Remove Programs list. A mystery <g> Good luck Mart > Hi Mart, > [quoted text clipped - 221 lines] >> >> >> >> > the VIA USB 2.0 Host Controller Drivers V2.56 for Windows >> >> >> >> > 98/98SE/ME/2000/XP weighing in at 15.69MB. Hi Mart, Glad you're still in touch. The MS "expert" handling my problem here in Oz tells me MS aren't responsible for hard drives, WinME is obsolete etc. etc. but so far hasn't told me anything I didn't already know or anything to help! I have gone back to ASUS to query the Driver download which ME won't accept and also to Seagate in case they can suggest a solution for their product. And it is surely my inability to replace the old MS Drivers which is the problem? There is no reference to USB 2.00 in DevMan and I have no other device that claims to need USD 2.00. My Canon printer and ADSL modem both work OK on USB but, I guess, at V 1.00 level. There's nothing new in the Add/Rem list, so I can only await developments (g). Jim. > Jim wrote :- > [quoted text clipped - 252 lines] > >> >> >> >> > the VIA USB 2.0 Host Controller Drivers V2.56 for Windows > >> >> >> >> > 98/98SE/ME/2000/XP weighing in at 15.69MB. Hmm.. Well... VIA Tech 3038 drivers .... Just try googling for VIA Tech 3038 <g> Perhaps ASUS is not the only place you may need to be looking - but a well composed email of complaint might go a long way <g> The well worn phrase "not fit for purpose" springs to mind! I'll let you do your own research but starting at the Via Arena site, the VIA Tech 3038 USB drivers shown there seems to give 'conflicting' and perhaps 'irresolvable' information too. http://www.viaarena.com/default.aspx?PageID=2&OSID=5&CatID=1330 BTW and FWIW, the WinMe USB drivers and the PCI - USB 2.0 card (ALi/NEC) drivers seem to co-exist quite happily here on my WinMe box - as well as the PCMCIA - USB 2.0 (NEC) drivers on my WinMe laptop. Jim, my guess remains that it is not a WinMe issue but rather, a 'third party' driver issue and maybe my 'work-around' suggestion begins to look like a feasible solution <g> Mart > Hi Mart, > [quoted text clipped - 313 lines] >> >> >> >> >> > the VIA USB 2.0 Host Controller Drivers V2.56 for Windows >> >> >> >> >> > 98/98SE/ME/2000/XP weighing in at 15.69MB. Mart, I agree that Jim's problems have nothing to do with either the Win Me operating system nor Seagate. VIA has long held the baton for the worst written usb drivers and also have the record for the most complaints of any of the chipset makers. Personally I'd never choose to run a system using a Via chipset but then again beggars can't always be choosers and it's easy to be wise after the event. I can well remember some years ago when there were almost weekly if not daily posts of new Via "many in one" drivers and that users should download and install them to resolve some issue or other. Something I've never had to do when using mobos with initially Intel and more recently nVidia chipsets. SignatureMike > Hmm.. Well... VIA Tech 3038 drivers .... Just try googling for VIA > Tech 3038 <g> [quoted text clipped - 15 lines] > 'third party' driver issue and maybe my 'work-around' suggestion > begins to look like a feasible solution <g> Indeed Mike, and the fact that *if* the Seagate External HDD is designed for USB 2.0 only - and their site only talk of USB 2.0 kits - no backwards compatibility? (We don't know the model of the kit - the drive is ST3160203U2-RK - but that doesn't really help us either) Then even if the USB ports are working as USB 1.x, until or unless ASUS or VIA can supply the correct drivers Jim can't fix it either <g> Mart > Mart, > [quoted text clipped - 28 lines] >> 'third party' driver issue and maybe my 'work-around' suggestion >> begins to look like a feasible solution <g> Mike, Wish I had known that two years ago when my new box was built! Jim > Mart, > [quoted text clipped - 28 lines] > > 'third party' driver issue and maybe my 'work-around' suggestion > > begins to look like a feasible solution <g> Sorry about that Jim although to be honest I thought the problems with the VIA chipset and UISB were earlier than two years ago. Just goes to show how dire my memory has become. Nevertheless I'm sorry not to have been able to help you in this case. I'm nevertheless still intrigued at your saying that despite booting to Safe Mode and removing all things USB from the Device Manager that Win Me is installing usb2 drivers signed by Microsoft rather than those from Via. Microsoft drivers for usb1.1 I can understand but not for usb2. The Device Manager should show entries for both usb and usb2 and which is used at any time for a particular connection is best checked using either the usb tool that Mart mentioned earlier or by using the Device Manager and switching it to Viewing devices by connection rather than the default by type. SignatureMike Maltby MS-MVP Windows mike.maltby@gmail.com > Mike, > > Wish I had known that two years ago when my new box was built! Hi Mike and Mart, The Gordian knot is cut! Problem (almost) solved. I was finally able to contact my local guru this morning, who provided me with a USB 2 PCI Host Card with installation disk. Windows then allocated a Drive letter to the new device. There is a 'but'! DevMan now shows two Universal Serial Bus Ctrlrs. One has the new 2003 USB 2.00 Root Hub Device and an NEC to PCI Enhanced Host Controller, but does not include the external HDD in its list. The second is the old Controller, which still has all the old 3038 drivers and the Mass Storage Device. I tried deleting all the contents of the second Controller and then reinstalling all the devices. This worked for everything except the MSD! Therefore I can only connect at V 1.01 - which is far better than yesterday, of course.. The new files installed include: Windows.INF\OUSB2.INF " " \OEM0.INF " SYS\OUSBEHCI.SYS " " \OUSB2.INF But I can't yet find a way to persuade WinME to adopt any of these. I'd appreciate any thoughts - would now be a good time to use your "patch around" Mart? Meantime is there any preferred way to partition the new external HDD? Jim. > Sorry about that Jim although to be honest I thought the problems with the > VIA chipset and UISB were earlier than two years ago. Just goes to show [quoted text clipped - 12 lines] > > > > Wish I had known that two years ago when my new box was built! Bingo! - Well done Jim Be aware that your USB 2.0 External HDD itself will not show under the 'USB Controllers' details in DevMan (other than tell you that there is a 'Mass Storage Device' attached), but *should* show under 'Disk drives'. You *should* find that the External drive is working at USB 2.0 speeds though - when plugged into your 'new' Card. The only advice you will see confirming that you have USB2.0 is the '2003 USB 2.00 Root Hub Device and an NEC to PCI Enhanced Host Controller' in DevMan. N.B - You *might* get a GREEN question mark alongside the 'Mass Storage Device' but don't worry about that - so long as it works! > I'd appreciate any thoughts - would now be a good time to use your "patch > around" Mart? Err... fitting the PCI card *is* the "patch around" <bg> > The new files installed include: > etc,... > But I can't yet find a way to persuade WinME to adopt any of these. It already has! > Meantime is there any preferred way to partition the new > external HDD? Depends what you want to use it for - any reason why you *need* to? Keep it as one partition until or unless you need to make more - Just rely on Folders <g> HTH Mart > Hi Mike and Mart, > [quoted text clipped - 46 lines] >> > >> > Wish I had known that two years ago when my new box was built! Mart, Sincere thanks to you and Mike for all the support. Everything is working well and I'm so glad this NG is still available. Jim. > Bingo! - Well done Jim > [quoted text clipped - 83 lines] > >> > > >> > Wish I had known that two years ago when my new box was built! Jim, I'm pleased to read that you've found a solution to the problem. Thanks for the good wishes although Mart and yourself were the ones doing all the work. FYI I expect to be dropping out of the newsgroups in the next few weeks (not just those for Win Me) but will try and still keep an occasional eye on this one which I have always found to be one of the more interesting newsgroups over the past few years. Cheers, SignatureMike > Mart, > > Sincere thanks to you and Mike for all the support. Everything is > working well > and I'm so glad this NG is still available. You're welcome Jim, just pleased you've now got your External HDD working. > and I'm so glad this NG is still available. I'll try to stay around the WinMe NG's for as long as I am able. FYI - (and to anyone else who was following this thread) regarding my comment not to worry about a GREEN question mark, take a look at :- "Description of Green Question Mark in Device Manager" http://support.microsoft.com/default.aspx?scid=kb;en-us;275012 Good luck Mart > Mart, > [quoted text clipped - 106 lines] >> >> > >> >> > Wish I had known that two years ago when my new box was built! |
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