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Windows Forum / Windows Me / General Topics / October 2004Uninstall etrust EZ Armour AV
OK so I installed the free etrust EZ Armour suite. Guess I should have known better than to install this freebee piece of crap. I could never get the AV to autodownload the virus definition files so that never worked. The firewll seemed to be working ok. Never received a response from customer support after several attempts so I decided to uninstall the whole suite (AV, firewall). Well, the firewall portion seemed to uninstall ok but the anti-virus remains there with no uninstall option in the directory or in the Add/Remove programs in control panel. Also the thing automatically starts itself up and there is no option anywhere to even close and exit out of the program- what is the deal with this? There is no reference to it in the startup directory. How do I safely get rid of this AV program? I didnt want to simply delete all the files in the directory. I also tied to re-downlad the program with the hopes that I could reinstall and then uninstall everything successfully. Apparently, they do not allow you to download the program a second time as my link from the email I received from CA does not work. Thanks in advance for any help. FYI the eTrust AV application included as part of EZArmor is anything but a freebee piece of cr$p and is working well here on a number of PCs and on probably many millions of others worldwide. eTrust together with AVG are two of the most popular low cost AV applications used and together with NOD32 and Kaspersky are amongst the most popular AV applications used by those who care for their PCs. That you have problems is unfortunate and given your problems when trying to uninstall suggests that perhaps the application never installed correctly in the first place. I would therefore suggest that you try reinstalling EXArmor including the eTrust AV part since if this now installs correctly this should allow you to uninstall the application properly.  SignatureMike Maltby MS-MVP mcmaltby@hotmail.com > OK so I installed the free etrust EZ Armour suite. Guess I should > have known better than to install this freebee piece of crap. [quoted text clipped - 19 lines] > > Thanks in advance for any help. Ditto......works fine on my WinME computer. And I only have the freebie EZ antivirus part. But obviously this person is like my *esteemed* brother-in-law......who can't download anything properly.....EVER!! (G) Heather > FYI the eTrust AV application included as part of EZArmor is anything but > a freebee piece of cr$p and is working well here on a number of PCs and on [quoted text clipped - 33 lines] > > > > Thanks in advance for any help. Ok, I should not have been so quick to slam etrust. I will try to reinstall (I found a separate link to download) It does seem odd that the program does not llow an option to exit out of it / disable it / stop it from running. Have you found this to be the case? Also, it does seem odd that several attempts at contacting customer support went unanswered - have you found this to be typical? Thanks for the assistance. > Ditto......works fine on my WinME computer. And I only have the freebie EZ > antivirus part. But obviously this person is like my *esteemed* [quoted text clipped - 42 lines] > > > > > > Thanks in advance for any help. OK, I guess I should not have been so quick to trash the etrust EZ armour suite. I did redownload and tried it again (supposedly it successfully installed this time as well) with the same problems as far as the AV portion being unable to download what it needs to run. I still have been unable to find a way to disable / turn off / exit from these programs (without uninstalling them). It appears that they always are active and they can not be shut down? Could you tell me if I am missing something here? Also, I did attempt to contact customer support once again outlining the exact nature of the problem I am having. I thoroughly searched their site/knowledge base and could not locate an answer to the problem I am having. Do you know if it is typical for them not to respond? Thanks for your help. > Ditto......works fine on my WinME computer. And I only have the freebie EZ > antivirus part. But obviously this person is like my *esteemed* [quoted text clipped - 39 lines] > > > > > > Thanks in advance for any help. Having reinstalled EZArmor are you saying that you are still unable to remove the entire application including eTrust AV? If so then something very off is going on and not something I ever recall having seen reported before. As for your problems in obtaining updated signature files a couple of questions if I may. How are you connecting to the net? Are you suing a router with NAT or a firewall on Win Me? If so have you configured this appropriately to allow eTrust to download updates - it does this using FTP? As for Computer Associates Help & Support, I don't think much of them either. I've received replies to enquiries I've made in the past but only ever stock references to CA knowledge base articles and IMO they seem to be either unwilling or unable to provide usable responses to specific queries. SignatureMike Maltby MS-MVP mcmaltby@hotmail.com > OK, I guess I should not have been so quick to trash the etrust EZ > armour suite. I did redownload and tried it again (supposedly it [quoted text clipped - 13 lines] > > Thanks for your help. LOL > something very off is going on something very ODD ..... not very off. :-) SignatureMike Maltby MS-MVP mcmaltby@hotmail.com > Having reinstalled EZArmor are you saying that you are still unable to > remove the entire application including eTrust AV? If so then [quoted text clipped - 10 lines] > seem to be either unwilling or unable to provide usable responses to > specific queries. Mike: I decided to give the whole suit (AV and firewall) another try. So I have not tried to unistall the whole thing again. What I meant was that I can not locate an option on the program to get out of it (Exit the program). For example, if I open MS Excel, work for a while in it and then want to close Excel so it is no longer open / running in the background, I would simple go File-Exit or click the X in the upper right corner. Excel then closes and is no longer running on my system. Lets say I want to close/Exit etrust AV (not uninstall) until I figure out a way to get the signatures downloaded. Well, I have not been able to find a way to do this. Can it be done? Am I missing something? If it cant be done (without going into MSconfig or some other system thing)then why is it set up this way? I never had a firewall before installing the one included in the etrust EZ suite. That firewall is up and running but I would have thought the installation would have taken care of any configuration issues between etrust EZ AV & etrust EZ Firewall. I am not connecting using a router, just a simple cable modem connection. Thanks again, Keith > Having reinstalled EZArmor are you saying that you are still unable to > remove the entire application including eTrust AV? If so then something [quoted text clipped - 28 lines] > > > > Thanks for your help. Keith, I apparently misunderstood your question since the subject of this thread was about uninstalling EZArmor. Firewall - understood. In this case I'd forgotten we were talking about eTrust AV as part of EZArmor. :-) Exiting eTrust. Not as straight forward as it appears since AV application run as a service and is tied in to the underlying operating system. You can however uncheck the Vet Alert and VetTray entries in MSConfig | Startup and rebooting although even then a background service may still be running. I'm not sure of the benefit of this though since you can disable Real-Time protection on the options tab in eTrust AV. I'm still not clear though what problems you are having when trying to update eTrust's signatures. Prior to writing this post I've just tested the EZArmor install again on a clean out of the box install of Win Me. During the install the AV component accessed the net and pulled down aup_5835.exe using ftp from ftpez.ca.com. Now that it is installed I can click Autodownload and it checks for updates and reports back that I am up to date. This is logged in the file autodown.txt. Does this contain a clue as to your problems. On this system that file is located in C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus. You can also check the log by opening eTrust AV, and then View | View log files | Autodownload. SignatureMike Maltby MS-MVP mcmaltby@hotmail.com > Mike: > [quoted text clipped - 19 lines] > issues between etrust EZ AV & etrust EZ Firewall. I am not > connecting using a router, just a simple cable modem connection. Is that the way all anti-virus software works (i.e., "... tied in to the underlying operating system")? I was aware of the autodown.txt file. In fact I sent the appropriate error message from this file to CA several times. You mentioned AVG antivirus earlier. Is that a product worth getting if I can not ultimately resolve this problem? Thanks, Keith > Keith, > [quoted text clipped - 46 lines] > > issues between etrust EZ AV & etrust EZ Firewall. I am not > > connecting using a router, just a simple cable modem connection. Keith, May I ask a question? You say you cannot download updates but have yet to post any details of the error messages you are seeing. Doing this could well lead to you being given a solution to your problems. All AV applications and firewalls run as services. Unless they do so they cannot provide any background functionality such as real time scanning. AVG (www.grisoft.com). I'd hold off here for the moment as the free AVG 6 is in transition and due to be replaced by a free version of the newer AVG 7 next month. SignatureMike Maltby MS-MVP mcmaltby@hotmail.com > Is that the way all anti-virus software works (i.e., "... tied in to > the underlying operating system")? [quoted text clipped - 4 lines] > You mentioned AVG antivirus earlier. Is that a product worth getting > if I can not ultimately resolve this problem? . Mike: Since this is a WinME newsgroup, I did not think it appropriate to post the error message from CA's AV software and ask you to look at it (I realize my post has sort of digressed from a WinME uninstall question). But, if you are willing to take a look at the error message/other info in the autodown.txt file I will definitely share it with you -thanks for the offer. I am currently at work but will post back with the info tonight. Thanks again, Keith > Keith, > [quoted text clipped - 18 lines] > > if I can not ultimately resolve this problem? > . Keith, Fair comments. If you want to send me a copy of the log (mikem@mvps.org) I'll try and see if there is anything there that strikes a chord. Cheers, SignatureMike Maltby MS-MVP mcmaltby@hotmail.com > Since this is a WinME newsgroup, I did not think it appropriate to > post the error message from CA's AV software and ask you to look at [quoted text clipped - 5 lines] > > Thanks again, Keith Just an observation..... In my (limited) experience, problems like this are often likely to be caused by pre-existing infestations with malware of some kind - which prevents the AV loading at startup. it may be worth running a couple of online scanners over the system to check (Trend, McAfee, and others offer such scanners), as well as running the McAfee Stinger (or other targeted scanner) Here follows my 'standard post' for such situations,,,,, You may have a virus/spyware hijack download the Stinger from here and run it to make sure that A-V-disabling viruses are not present on your PC http://download.nai.com/products/mcafee-avert/stinger.exe - update your virus scanner and run a full system scan of all files. Reboot to Safe Mode and run CWShredder - to remove variants of the CoolWebSearch hijacker. http://www.merijn.org/cwschronicles.html Use CWShredder, the removal tool: http://www.merijn.org/files/cwshredder.zip http://www.merijn.org/files/CWShredder.exe http://www.spywareinfo.com/downloads/tools/CWShredder.exe http://www.zerosrealm.com/downloads/CWShredder.zip download AdAware from www.lavasoftusa.com, install, update, and run it to remove spyware, adware, and other such nasties from your system. SignatureNoel Paton (MS-MVP 2002-2005, Windows) Nil Carborundum Illegitemi http://www.btinternet.com/~winnoel/millsrpch.htm http://tinyurl.com/6oztj Please read http://dts-l.org/goodpost.htm on how to post messages to NG's > Keith, > [quoted text clipped - 12 lines] >> >> Thanks again, Keith Perhaps I am misunderstanding you as well......but why would you want to turn off your firewall and antivirus protection? The whole point of it is to have it running in the background ALL of the time. You don't need to turn it off to download new definitions. And the firewall part of this is the free Zone Alarm.....a program I have used for some 5 years, along with EZ Trust.....so it is a reputable one. And a very good one. Now.....did I get something wrong in how I interpret the message below?? And I have had good results with tech support from CA. But I may be in the minority.....must be my green eyes, grin!! Heather > OK, I guess I should not have been so quick to trash the etrust EZ armour > suite. I did redownload and tried it again (supposedly it successfully [quoted text clipped - 61 lines] > > > > > > > > Thanks in advance for any help. The only reason I was considering turning it off temporarily was because it wasnt working since it could not download the signature files yet it continued to try and connect to the CA server (unsuccessfully) about every 5 minutes. I thought I would quit out of the program until the folks at CA got back to me with a fix for the problem. I was just surprised to find out that you can not simply do that! This has been going on for several weeks with no response from several inquiries to CA outlining the exact error message that I am getting. Thanks > Perhaps I am misunderstanding you as well......but why would you want to > turn off your firewall and antivirus protection? The whole point of it is [quoted text clipped - 83 lines] > > > > > > > > > > Thanks in advance for any help. Odd......I have had speedy answers from them. I used the tech support part on their website the last time, but do have an address which is Canadian, but you could try it. MyeTrustSupport@ca.com Good luck....Heather > The only reason I was considering turning it off temporarily was because it > wasnt working since it could not download the signature files yet it [quoted text clipped - 109 lines] > > > > > > > > > > > > Thanks in advance for any help. The problem is not with the program, Keith, but with your machine and the way you handle it. That may be hard to swallow, but it's fact. Why not start all over again and do it right? Harry, old and found out himself. > The only reason I was considering turning it off temporarily was because it > wasnt working since it could not download the signature files yet it [quoted text clipped - 109 lines] > > > > > > > > > > > > Thanks in advance for any help. |
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