need Windows MX to open the virus removal tool

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Robert Howell - 31 Oct 2004 22:42 GMT

Greetings All: I run Windows Me and I am a subsciber to Norton Anti-virus
2003. My computer is infected with a relatively weak virus called
bloodhound.exploit 6. The anti-virus software cannot remove it. Symantec
tells me to go to Microsoft for the removal tool. I have downloaded the
removal tool but without Windows MX it cannot be opened.
Can anyone suggest a way to get rid of the virus?
Cordially,
prizzlesprung

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Noel Paton - 31 Oct 2004 22:55 GMT

Where has Symantec found the 'infected' files?
Have you installed the patch that Symantec pointed you at?
(http://www.microsoft.com/technet/security/bulletin/ms04-013.mspx)

Have you been to Windows Updates and installed ALL the Critical patches for
your system?
Download and run Belarc Advisor (www.belarc.com) to see what your current
update status is.

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> Greetings All: I run Windows Me and I am a subsciber to Norton Anti-virus
> 2003. My computer is infected with a relatively weak virus called
[quoted text clipped - 4 lines]
> Cordially,
> prizzlesprung

Reply to this Message

Mike M - 31 Oct 2004 23:00 GMT

I'm not aware of any removal tool from Microsoft or whether one even
exists as the problem is how Internet Explorer handles a maliciously
crafted compiled help file. What Microsoft has released is a patch for
Internet Explorer that removes that vulnerability. For more details see
Microsoft Security Bulletin MS04-013Cumulative Security Update for Outlook
Express (837009)
(http://www.microsoft.com/technet/security/bulletin/ms04-013.mspx). This
patch can be downloaded from the Windows Update site or from the Microsoft
Downloads Centre. That for IE6 SP1 can be found at
http://www.microsoft.com/downloads/details.aspx?FamilyId=925628BD-1B5F-4B21-8DB6
-EDE1C73F97B5&displaylang=en
and that for IE5.5 SP2 at
http://www.microsoft.com/downloads/details.aspx?FamilyId=88D8F9DC-589A-4CE5-BB04
-CCEDCB8ADDBA&displaylang=en.

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Mike Maltby MS-MVP
mcmaltby@hotmail.com

> Greetings All: I run Windows Me and I am a subsciber to Norton
> Anti-virus 2003. My computer is infected with a relatively weak
[quoted text clipped - 4 lines]
> Cordially,
> prizzlesprung

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