USB Hotfix desperately needed... help!

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

Curtis - 26 Nov 2004 00:48 GMT

hi group,

i recently bought a usb flash drive (one of those keychain things) to
use to courier work documents around. sadly, my windows me that i use
at home will not recognize the drive's existence for the reasons
outlined at:

http://support.microsoft.com/kb/q278289/

basically the usbhub.sys driver needs to be hotfixed to version
4.90.3002.0 (41840 bytes). microsoft seems intent on making me pay $35
dollars US to get this fix (despite the note that it should qualify as a
free update). does anyone have this hotfix or know where i can get it
or the updated file? my flash drive is a throw-away if i can't get it
working on this computer :(

thanks in advance for any help you can offer.

curtnel (at) telusplanet (dot) net is an email that'll actually work,
though group responses work best of all :)

Reply to this Message

Mike M - 26 Nov 2004 01:19 GMT

Contact Microsoft as directed in KB 278289, explain the problem you are
having and ask for access to the hotfix. No charge will be made other
than for the cost of your phone call provided you make no other technical
query. If you have a problem ask to speak to a supervisor. If however
you have an OEM copy of the Win Me operating system you will need to
obtain support from your computer manufacturer as they have contracted
with Microsoft to provide support in return for their being given a very
substantial discount when purchasing the copy of the operating system they
supplied you..

Signature

Mike Maltby MS-MVP
mike.maltby@gmail.com

> hi group,
>
[quoted text clipped - 13 lines]
>
> thanks in advance for any help you can offer.

Reply to this Message

Curtis - 26 Nov 2004 03:38 GMT

and the oem manufacturer reports 1) that they do not provide software
support to systems this age and 2) that they have no record of ever
being able to provide this hotfix. hence my presence here.

> Contact Microsoft as directed in KB 278289, explain the problem you are
> having and ask for access to the hotfix. No charge will be made other
[quoted text clipped - 5 lines]
> given a very substantial discount when purchasing the copy of the
> operating system they supplied you..

Reply to this Message

Mike M - 26 Nov 2004 10:14 GMT

Report the manufacturer to Microsoft for failing to provide the support to
you they contracted with Microsoft to supply you. They (the OEM) and
presumably also yourself have benefited from the massive discount that
Microsoft gave the OEM in return for providing support, now it is time for
that company to provide what you need.

Could you please send me details of the OEM involved as I would like to
have these details available so that I can e-mail my contacts at
Microsoft.

Signature

Mike Maltby MS-MVP
mike.maltby@gmail.com

> and the oem manufacturer reports 1) that they do not provide software
> support to systems this age and 2) that they have no record of ever
> being able to provide this hotfix. hence my presence here.

Reply to this Message

Curtis - 30 Nov 2004 05:29 GMT

well, i have now contacted microsoft who refuses to support my OEM copy
of windows ME. so i have contacted sony canada who advises that they
don't have access to the update. both microsoft and sony think it'd be
a good idea to post something in a microsoft.public newsgroup. the
newsgroup so far has only provided the advice to contact microsoft or
sony. a new computer will be a great deal easier than any of this. i
can't believe that microsoft would make access to a hotfix for a
provably defective file this difficult.

>> Contact Microsoft as directed in KB 278289, explain the problem you
>> are having and ask for access to the hotfix. No charge will be made
[quoted text clipped - 5 lines]
>> being given a very substantial discount when purchasing the copy of
>> the operating system they supplied you..

Reply to this Message

Mike M - 30 Nov 2004 12:06 GMT

> well, i have now contacted microsoft who refuses to support my OEM
> copy of windows ME. so i have contacted sony canada who advises that
[quoted text clipped - 4 lines]
> easier than any of this. i can't believe that microsoft would make
> access to a hotfix for a provably defective file this difficult.

Don't blame Microsoft, it is Sony Canada who are letting you down as it is
they who contracted to provide you with FULL support. Something they
clearly aren't doing and are thus in breach of both their contract with
you and with Microsoft. Could you please post details of the model Sony
PC with which you are having problems? I will then pass this entire
thread on to contacts I know at Microsoft who may then be able to help.

Rather than post further to this thread you might want to mail me
directly.

Signature

Mike Maltby MS-MVP
mike.maltby@gmail.com

Reply to this Message