Help! As fairly new users, we have an error that appears on our desktop
before we do much of anything. Our internet service provider informed us it
is a Microsoft issue. We cannot find anything (yet) how to remove this.
The message is: Runner Error
Invalid BackWeb application id 7288971
We have Windows Me.
How might we remove this?
Thank you.
V&A
Mike M - 24 Feb 2005 21:43 GMT
"V&A" <V&A@discussions.microsoft.com> wrote ..
.
> Help! As fairly new users, we have an error that appears on our desktop
> before we do much of anything. Our internet service provider informed
[quoted text clipped - 7 lines]
>
> How might we remove this?
Not a Microsoft problem at all but rather a problem with BackWeb, an
application installed used by many OEM and hardware vendors to support
their products.
Backweb is often installed by Compaq, HP, Logitech, McAfee and other
software/hardware houses to enable remote support and updating of their
products. You may find that you have an entry in Add/Remove Programs that
relates to Backweb such as "Service Connection (BackWEB)".
More information on Backweb can be found at
http://www.backweb.com/services/technical/index.cfm. Personally I'd never
want to allow such an application to be installed on any of my PCs and if
I did would at the very least have it blocked at my firewall so as to
prevent it calling home other than when I as a user wanted to use it which
I suspect would be rarely if at all.
If unwanted you should be able to either remove or uncheck the entry
launching Backweb which usually appears on the Startup tab in MSConfig
(Start | Run enter MSConfig in the box and click OK).

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Mike Maltby MS-MVP
mike.maltby@gmail.com
John John - 24 Feb 2005 21:46 GMT
It's caused by Backweb, not Windows. While there are some legitimate
reasons for the software it is not something that I would want on my pc.
My suggestion is that you remove it if you don't need it.
http://chooseknowledge.com/Backweb.htm
John
> Help! As fairly new users, we have an error that appears on our desktop
> before we do much of anything. Our internet service provider informed us it
[quoted text clipped - 10 lines]
>
> V&A
charlene - 30 Jul 2006 18:30 GMT
Runner error occurs when you install a program that has spyware in it,
like Spybot. It is a fairly complicated process to get rid of it, but
here goes.
Search for msconfig program on your computer and run it.
On the general tab, select selective startup and click load startup
items.
Look for the name of the file that keeps showing up on your screen
under the startup item tab and click it (the box should be clear).
Trying restarting your, computer and see if the message is gone. If
not, there may be more than one file that has a similar name. Turn the
first box back on by clicking on it and try the next one.
When you finally find which one is causing the problem (it won't happen
when you restart), change the startup to normal on the general tab and
voila!
Hope this helps.

Signature
charlene
N. Miller - 31 Jul 2006 15:38 GMT
> Runner error occurs when you install a program that has spyware in it,
> like Spybot...
If you mean, "Spybot S&D", the program, downloaded from the proper site,
is not spyware, but a spyware hunter/killer.
You can get the legitimate "Spybot S&D" here:
http://www.safer-networking.org/
Please be careful to give the proper name of any spyware, or malware you
are discussing. You can check here for rogue spyware cleaners:
http://spywarewarrior.com/rogue_anti-spyware.htm

Signature
Norman
~Oh Lord, why have you come
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